Tesco Operational Management
Added on 2021-01-02
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INTRODUCTION Operational management is an administration of business practices which are used inorder to create optimal level of efficiency at workplace. In multinational business associations,teams which are involved in operation's management process put efforts to balance costs withrevenue thus to pitching highest net operating profit. Its prime motive is to improve quality ofproducts and services offered by a firm for obtaining interest of large group of customers (Agus,2011). There are various approaches of operational management in which TQM is more effectiveapproach that is tend towards long term success of the company. The present assignment is basedupon TESCO; it is one of the largest retail market in UK which provides grocery, home andluxurious products to customers. The firm is very renowned for quality of its products andservices. Furthermore, the report is going to be define extent of total quality management for acorporate association. MAIN BODYCritically evaluate the extent to which total quality management (TQM) can be used to improvethe effectiveness of an organisationCustomers are the core of any business; a firm can only survive only when it will able tofulfil needs and desires of its target audiences. In this modern era, multinational brands are tendtowards improving quality or efficiency of their products and services thus to capture highmarket position and stay ahead in market competition. Therefore, quality is considered as crucialaspect for business entities and it is linked with their growth and development. Due to rise inmarket competition, firms start to focusing on enhancing their quality of products and services;it results improvement of sales and profitability (Hung and et. al., 2011). Customers' expectationsare high when ever company ensure that quality of their products are up to mark. Along withthis, different tools are available which helps in improving quality of goods and services offeredby a firm. Total quality management is a tool that is acquired by most of the firms operate in anysector; the prime motive behind this is to raise customer satisfaction level in a certain timeperiod. Moreover, TQM assists in determining actual market requirement and on this groundmanagement take necessary actions thus quality level of goods can be raised for welfare ofcompanies. According to Kumar, Garg and Garg, (2011) TQM is considered as a process1
through which a product can be made fit for purpose as per requirement of customers. Throughthis approach an organisation improves its production and operations. Although, it is not easier toincrease overall quality of products as it required higher costs which may affect annual revenuesof a company like TESCO. On the other side, providing qualitative products also extend brandimage of business and helps in obtaining high competitive edge. Therefore, total qualitymanagement is one of the best approach of operational management which provides rightdirection to business and in turn it will get large benefits at marketplace. The chosen organisation is TESCO which is a British multinational grocery and generalmerchandising retailing chain which headquarters is in UK. The overall revenue of the companyis £62.54b and there are over 5000000 employees currently working with it. The company Tescostarted with grocery retail in 1990s but diversified in areas of clothing, books, electronics,software, furniture. Tesco has spread its business globally and has stores over 12 countries. It hasbeen successful over the years due to low cost pricing strategy. As it a well known brand worldwide thus to firm emphasised on providing qualitative and value added products for itscustomers. 2
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