Operations and Service Management in Tesco: Impact, Technology, and Supporting Functions

This report analyzes the impact of operations management practices on Tesco's efficiency, evaluates how technology has been embedded in the process, and identifies the supporting functions linked to ensuring organizational success. The report also discusses Tesco's strategies, functions, and responsibilities in improving efficiency and effectiveness levels, expanding business, and delivering sustainable growth in the market.

Operations and service Management

Table of Contents
INTRODUCTION.........................................................................................................................2
Main Body.......................................................................................................................................2
Identify one operation management practice within a chosen organisation...........................2
Critically analyse how this operation management practice impacts the organisation in
regards to efficiency....................................................................................................................3
Evaluate how technology could be embedded in this process or evaluate how this has
already been achieved.................................................................................................................3
What supporting functions are linked to this operation management practice and evaluate
how can they assist with ensuring organisational success?......................................................4
CONCLUSION...........................................................................................................................5
REFERENCES...............................................................................................................................6

INTRODUCTION
Operations management can be defined as the business practice to have a higher level of
efficiency and effectiveness in the organisation. It is also taken into consideration where the
materials and goods are converted to accomplish a higher level of profit in the organisation.
While the service management is explained where the quality service is aimed and targeted to
provide and add the value to a customer's life(Naveh., 2019). Both service and operations work to
deliver a better quality of effective and efficient service to the buyer with a proper deep
understanding of the wants and needs in delivering the proper service and the better management
process. This report is based on the Tesco whose headquarter is in Welwyn garden city
Hertfordshire in the united kingdom which provides the service of the supermarket. The
objective of this report is to provide the effects and impacts of the operations management in the
organisation with analysation and evaluation of how the technology has impacted the success of
the business.
Main Body
Identify one operation management practice within a chosen organisation
Tesco is one of the largest supermarkets in the united kingdom which was launched in the year
of 1903. the organisation has a huge market and they have a presence online and offline in both
modes. There are the 4074 stores in Britain (Waleczek, 2019). Tesco is standing out by
incorporating traditional products into their stores. The major objectives in functioning includes
the selling of their services to their customer. They are continuously improving and enhancing
their performance and offering the service which benefits the consumer. Its main objective and
goal are to provide the best quality of products and services to their customer and provide a
simpler and better lifestyle for their consumer (Jabbour., 2020). Operations management where
the administration's major focus is to provide a higher level of effectiveness and efficiency

(Hussain., 2022). The main goal of the operations manager is to improve the productivity level
and the growth of the organisation. The theory of operational management is to provide the
strategies which are being used for structuring and managing the business activities. The main of
this theory is to maintain the workflow in the organisation. There is the function is discussed
below:
Production planning: In this process of planning the managers examines and evaluates and
analyse the proper production of goods and the places where the proper production is taken place
and the activities are undertaken(Größler., 2020).
Production control: in the proper and structural maintenance of the operations scheduled
activities while doing this the feedback should be given and the improvement should be made. In
this stage, the raw material purchase should be included(Kuma., 2020).
Quality control: in this, the operator has direct control over the activity and the efforts which
are included in the quality control and the quality is particularly checked according to the
standards which are set(Savel., 2018).With regards to Tesco, they offer the high efficient quality
products while maintaining their reputation in the market. They have maintained the
sustainability
Critically analyse how this operation management practice impacts the organisation in
regards to efficiency
Operational management encompasses all the management operations which include the whole
process of the management cycle which has the inclusion of planning, organising, and
supervising the production of goods and services. The efficiency and the effective level of
management can be defined based on the proper management of the organisation. the Tesco
business can be analysed and examined by keeping the three strategies the functional, the
corporate and the business unit. It can be explained as the business unit strategy and the
functional strategy (Benjaafar., 2020). The organisation broke all the retailing myths and the rules.
One of the strategies of the Tesco organisation's strategy is the one step always ahead of their
competitors as well as the always benefit the employees. The organisation has expanded overseas
their main objective and goal are to provide the quality and best to their consumer. the

satisfaction of the consumer is the best thing they want to do whereas they want to ensure as they
provide the best quality of services. There is proper management of supply.
Evaluate how technology could be embedded in this process or evaluate how this has
already been achieved
The technology world is booming and Tesco has also used advanced technology to
provide the best services and experience to their consumer. the organisation has the swift from
brick to the motor from the brick to click. Tesco has even invested in grocery dot com online.
The organisation has also started to click and collect orders we the consumer have to click and
pick the order from the place.
Tesco has also improved and enhanced the effectiveness and efficiency level of in-store where
the digital in-store initiates have been started where the scene you pay and the self-checkout have
also been started. where the consumer will check out the products and scan the products
whenever they want to buy the products . in terms of the business model it has shown the result
where the very less employee or workers are required to perform the manual checkout. but all
these have faced hurdles and challenges as the lack of supervision and keeping an eye has led to
many robberies and fraud which has given a significant loss to the organisation. from these, the
organisation is combatting and coming back with the digital receptors technology and the
specific particular cameras for the self-checkout stations to check and regularise by checking the
irregular customer scanning activities(Glock., 2019.the organisation has also stated the broccoli
cam where the detection of fruit and vegetable is quite easy and speed. the workers of the
organisation are also with the smart edge or the smart portal for scanning the veggies and
levelling up the stock levels. the organisation has also brought the Tesco club card for the data-
driven to the customer for loyalty. There is the unique and significant customer id for the
purchase to happen any time or every time. Tesco also uses big data analytics and artificial
intelligence for keeping up with stocks and consumer preferences. the consumer is well updated
with the personalised discounts which the company has to offer. the organisation can improve
their technology in wider aspects such as the Tesco app which can expand the functionality
which will help the consumer to locate and find the exact locations of the products which will

make the task easier for the consumer to purchase and the efficient level can be increased. as
with the use of Toshiba technology the consumer does not face the problem in scanning and
barcodes as the face-scanning barcodes are helpful and this has eradicated the problem in this
way the organization can improve and enhance their performance of the work and the consumer
can also enjoy the experience which is hassle-free and does not has to face the much of obstacles.
as well the incorporation of technology has made the path easier as the organisation Tesco uses
the artificial intelligence start-up trigoa which is an ISRAEL startup.
What supporting functions are linked to this operation management practice and evaluate
how can they assist with ensuring organisational success?
There are the functions which are needed to know for running the operations smoothly.
the operations are involved and implied very sort of company. Tesco has these functions which
are linked to the operations.
Operational planning: it is one of the first steps as it is necessary to plan and structure properly
and it encompasses the things such as monitoring the daily production of goods. The
management should be fully controlled as well the team members' work should be properly and
systematically tabbed without any problem the employee performance should have been noticed
and taken into the consideration similarly the Tesco has proper management and an eye on their
employee growth and performance. apart from these, they have to plan the production properly
as their main objective is to plan the efficiency of the operation without any problem and do the
things hassle-free and ineffective and efficient manner(Keskinocak., 2020).
Finance: finance is one of the important for any organisation to grow as the company strives to
reduce costs and shows an increment in profits which will help the economy in this way Tesco
also maintains the proper of their finances. the organisation's proper and structural budgets are
created to meet the production goals and objectives, and the opportunities to invest are generally
done with the help of finances. the budget is allocated and managed by the finance team.
Product design: the products are designed and aligned by keeping the consumers in mind the
proper market research is done to gain the outcomes and results. the proper flow of
communication should be done. the data should be properly interpreted.

Supply chain management: an organisation like Tesco needs to have the proper flow and
management of services and products and the supply chain plays a huge role in this. The cyclic
has the proper flow of raw materials, supplier and the production, distributor, retailer and the
consumer. all these things are kept in mind and fall in the department of the supply chain the
organisation takes care of all these and ensures the proper flow and the management is done. the
proper analysation of the market should be done and specifically, the evaluation leads to the
proper management and smoothest without any obstacle.
All these are here and there linked to the operations and the operational management functions
are quite important for the organisation Tesco as the market analysis helps in evaluating the
process. The operations management is important as it motivates the team members to grow,
utilising the resources and the collaboration, as well as the goals, are achieved which are targeted
by accomplishing this the task becomes smoother and the functions are doing smoothly all these
things also helps in improving the productivity and making the work enhanced as well the
productivity is ensured and followed by all the organisation as the results has been shown up.
The organisation Tesco make the numerous decision based on production. the operations help
maintain the brand and the image in the market. the strong operations help the company to
expand their business on a mass level. the organisation also improves the quality and the
productivity.
The organisation Tesco has learned to reduce the waste and the cycle time as well as the selling
product at a reasonable price and the quality is high the Tesco is expanding by adopting the high
competitive strategies. The organisation react to the fast-changing strategies and leading the
market position and making the brand image in the market. the organisation can improve in
numerous areas, for instance, finding the product easily and smoothly. the mapping should be
done properly and systematically.
CONCLUSION
From the report, it can be concluded that operations are important for the organisation.
Tesco has included advanced technology and the organisation has used the different strategies
and functions as well as the responsibility which is to improve the efficiency and effectiveness
level of the organisation. the organisation has expanded the business and grown more

internationally and they aim for delivering sustainable growth in the market. the organisation is
considering the significant amount of process and technology to expand and provide the
efficiency in their operations and consumer experience

REFERENCES
Books and Journals
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Engineering, 131, pp.422-441.
Keskinocak, P. and Savva, N., 2020. A review of the healthcare-management (modeling) literature
published in Manufacturing & Service Operations Management. Manufacturing & Service Operations
Management, 22(1), pp.59-72.
Benjaafar, S. and Hu, M., 2020. Operations management in the age of the sharing economy: What is old
and what is new?. Manufacturing & Service Operations Management, 22(1), pp.93-101.
Hussain, A., Masood, T., Munir, H., Habib, M.S. and Farooq, M.U., 2022. Developing resilience in disaster
relief operations management through lean transformation. Production Planning & Control, pp.1-22.
Waleczek, P., von den Driesch, T., Flatten, T.C. and Brettel, M., 2019. On the dynamic bundles behind
operations management and research and development. European Management Journal, 37(2), pp.175-
187.
Naveh, E. and Lei, Z., 2019. Coping with errors in organizations: challenges, opportunities, and frontiers
for operations management research. Foundations and Trends® in Technology, Information and
Operations Management, 12(4), pp.349-433.
Jabbour, A.B.L.D.S., Song, M. and Godinho Filho, M., 2020. Sustainability implications for operations
management: building the bridge through exemplar case studies. Production Planning & Control, 31(11-
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Größler, A., 2020. System dynamics and operations management. System Dynamics: Theory and
Applications, pp.273-284.
Kumar, A., Luthra, S., Mangla, S.K. and Kazançoğlu, Y., 2020. COVID-19 impact on sustainable
production and operations management. Sustainable Operations and Computers, 1, pp.1-7.
Savel, R.H., Cohen, W., Borgia, D. and Simon, R.J., 2018. The intensive care unit perspective of
becoming a level I trauma center: Challenges of strategy, leadership, and operations
management. Journal of Emergencies, Trauma, and Shock, 11(1), p.65.