Operations and Service Management: A Case Study of Tesco

This report analyzes the operation and service management practices of Tesco, a British multinational retail company. It identifies the impact of operation management practices on the organization's efficiency, evaluates the use of technology in the process, and discusses the supporting functions linked to operation management practices. The report also covers the supply chain of Tesco and its key areas of operation management.

Operations and Service
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Identify one operation management practice within a chosen organisation...........................3
Critically analyse how this operation management practice impacts the organisation in regards
to efficiency............................................................................................................................4
Evaluate how technology could be embedded in this process or evaluate how this has already
been achieved.........................................................................................................................6
What supporting functions are linked to this operation management practice and evaluate how
can they assist with ensuring organisational success?............................................................7
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Operation and services management is defined as the term of process of planning
controlling, managing, organizing to optimise the business operation. It is defined as the
management function which helps to manage the several activities of operation within the
business (Alkhatib, and Migdad, 2019). It is helps to control the activity of product and services.
Operation and Service management help to produce the product and services by collecting the
overall information of the business. It is an important function or any organization which help to
support the operation activities of the business. This report will analysis the overall operation
performance of TESCO, which is the British Retailer company in United Kingdom. It was
founded in 1919 by John Cohen. The company produce general merchandise and groceries
facilities to their customer. They also provide online services to their customer. This report will
cover the operation practice, impacts of practices, use of technology, and also the supporting
function of the company.
MAIN BODY
Identify one operation management practice within a chosen organisation
Tesco is a retail company which is a British multinational company, which is founded in
1919 by John Cohen in England, United Kingdom. Tesco aims to provide best services and
products to their customer at the lower price and want to lead in supermarkets. It is a leading
company in retailing, and also the third largest company in the world as per calculate the gross
revenue. Tesco produce so many products and services like food, clothing, furniture, groceries,
books etc. they have shops around 5 countries. As per research it is the best and largest food
retailer in the world. The Tesco' s operation management system required employee’s
motivation, management, coordination in retailing (Asih, and et.al., 2019). It is also provided
online services to their customers.
Tesco's key function is to introduce better services and goods which help to fulfilled
customers’ needs and wants and understand the customers and satisfy them by providing
products and services according to them. Tesco is one of the most powerful competitors which
produce the products according to their customers’ needs and also wants to become leading
supermarket in the world. They produce products and services in good quality with cheapest
rates which help to increase the customer attraction. The operation practice helps to analysis the

information about role of the organization. There are lots of operation management practices like
purchasing and selling, demand and supply, quality system, information management and stock
control etc.
Operation management is the term of management system which helps to maintain the
efficiency of business at a high level. It helps to support the overall business system. Operations
management is playing a vital role in any organization because in the organization there are so
many activities which are only done by operation management (Halldórsson, 2019). It is also
improving the performance of the business and helps to achieve the goals with success. There are
many key areas of operation management which helps to analysis the value chain, supply chain,
and all the practices of operations. Every organization is depended on operation management
because it is the tool to analysis the structure of the business activities.
Supply chain is the term of operation practices which refers to the networks which is between
company and supplier. Or it is the chain which is use to distribution between the industry and its
suppliers. It is the chain which distribute the product and services from company and suppliers
(Kehoe, and Palino, 2018). It is also known as centralized management which is the flow of
products and services and change it with final goods. In context to Tesco, the supply chain of
company is measure by some points, and there are many different types of supply phase which
are as follow-
 Direct Delivery: As per research the Tesco has loyal suppliers which are well control.
So, there is no cost or retailer range in the company.
 Centralization: In relation to Tesco, they have the power to supply their product and
services from manufactures and suppliers which are centres based. So, there is no wide
price for the product and services in distributions channels.
 Composite: Tesco understand the customer so, they produce better products and services
and also maintain the quality of the product.
 Collaboration: In relation to Tesco, they make a successful value stream and focus on
customers desire and help them by distributed with supply chain.
 Complexity: As per research Tesco design their store in different-different location
which is help in complexity of the company.

Critically analyse how this operation management practice impacts the organisation in regards to
efficiency
Operation Management is defined as the term which is the process of planning, controlling,
organizing the goods and services. With the help of process cycle of management, it is helps to
produce the products (Kukliński, and Tomaszewski, 2018). Every organization is basically
depending on the management which helps to analysis the performance and analysis the how
management perform. For efficient working of the employee operation management play a vital
role. There are many kinds of impact which help to maintain the company efficiency which are
given below-
 Product and Services Quality: it is defined as the quality and nature of the product
which helps to increase the customer attraction. Customer satisfaction only depends on
product quality.
 Customer Satisfaction: it is the term which is help to produce the goods and services in
the market for fulfilled customer needs and wants and satisfy them with providing their
needs.
 Productivity: it is help in to advertisement of product and services to promote them and
increase the sales for future. Productivity is the term of marketing where all the activities
of advertisement is done through productivity.
 Reduced Cost: this is the strategy to reduce the cost of product to attract the customers
and increase the sale. It is help in to analysis the actual cost of the product.
 Supply Chain: it is the term of chain which is between company and supplier to produce
the goods and services. It is help to analysis the overall activity of the product by using
supply chain.
 Coordination: every organization and every product should have coordination to
perform in the market. It is help in to better performance in the market and improve the
performance for future (Lamba, and Singh, 2018).
Internal and external impacts of operational management
 In Finance: it is an important department for any organization which is operate by
operation management. It is help to analysis the financial services of the organization.

 In Human Resources: it is the department which is help to analysis the employee
engages and help to motivate, training the employees for the job position. The HR
department also is the term of operation management.
 Technology Change: the operation management it is necessary to have a change of
technologies which is help to drastic change in the company or organization.
In case of Tesco, operation management help Tesco to analysis the actual report of such a
department which includes finance, HR etc. the aim of the operation management to provide the
better services and product to their customers. The impact of operation management, it is an
important part for Tesco (Lauth, Mundt, and Gohlich, 2019).
Evaluate how technology could be embedded in this process or evaluate how this has already
been achieved
There are so many technologies which are developing day-by-day. Technologies help
organization to change the environment and also helps to improve the performance of the
organization. Technologies used by every business and organization which can affect the
business and can raise the risk for the organization because it is used by everyone which may can
create the risk. Technology can make the operation management better which helps to increase
the opportunities to analysis the business growth. It is playing a vital role for any organization
because it is help to develop the overall system of the organization. It is help in to reshape the
organization and improve the performance. There are many technologies which can change the
organization in effective way which are as follow-
 Change the correspondence: the change of correspondence in a working atmosphere
with the assistance of innovation assists with growing the deals. Where innovation
present new items and managements like organizations, smart television, cell phones,
online entertainment and so on communication among representative and customers in
the organisation is become very simple with the support of Innovation (Mazzarol, and
Reboud, 2020).
 Useful business: developments of technology offer such uncountable new elements in
the marketplace which types the business beneficial. With the support of Invention now
days commercial or reminder become more valuable and creative which help in to
effectively play out the projects.

 Secure the business: developments of technology give so many programs design to get
all the conversation, which will help the occupational in safety. It is additionally helps in
to shield from falsification exchanges. Developments of technology gives such limitless
highlights like patterns and face recognition etc which help in safety of business.
 Changes in increasement of joint efforts: innovation change in technology helps the
general assistance remembers adaptability for communication, understanding. Innovation
promotions with further developing the joint effort since it is assisted developers with
keeping in contact with legislatures.
 Representative Talent: Innovation promotions with working on the efficiency of worker
which supports association with achieving the objectives. Innovation devices support the
general progression of worker which with counting day to day daily timetable, work and
so forth.
In setting of Tesco, they apply the innovation for change on the developments inside the
suggestion (Mirheli, and et.al., 2020). Innovation promotions the memory with controlling the
overall information records for future growth. This difference in high-tech change of Tesco helps
in advanced corporate.
What supporting functions are linked to this operation management practice and evaluate how
can they assist with ensuring organisational success?
The formulation of the strategies is imperative for the growth of a business. The executive
plan of action is exclusively dependent upon the purposes of all the resources such as the
employees, technology and the financial assets that are provocatively engaged. The support
functions help the administration to modify their execution in order to improve the direction as
well as the management of the company. These practices define the activity of company’s
practices which help the company to increase the production. This support functions are the set
of practices which ascertain the company production and help to control and produce the
production (Mo, Ng, and Tai, 2019). This proposition thus helps in attaining the definite
requirements of an enterprise. There are certain orientations that proves to be an aid in the
reflectivity of the working along with improving the presentation, the supporting function are as
follow-

 Monitoring the production of goods: It refers to the daily production of goods in
management. It is the long-term process because it is analysis on daily basis. Products
and goods production is the activity of business which is done through by advertisement.
 Inventory management: It is referring to the control of the inventory on cost which is
extra payable for customers. The problem of loss and extra cost faced by management
and solve it with inventory cost. It is help in to achieve the success and better
performance.
 Analysis the team member performance: Support function will help in to analysis the
performance of team members which will help in to control the efficiency of employee.
This function is help to support the employee. Employee performance is supported by the
operation management (Mou, Robb, and DeHoratius, 2018).
 Motivation of employee: Employee motivation play a important role in every
organization. The support function of operation management will help to motivating the
employee which help the organization to achieve the goals with effectiveness.
 Utilization of Resources: Operation management’s support function helps to utilize the
resources which is proper utilized when the organization set with different strategies. The
utilization of resources will help to make the strategic techniques and method.
 Met the objectives: The department of operation helps to support the organization to
achieve the goals and render the procedure of strategies to design the objectives and
achieve the goals.
 Improves Goodwill: Operation management appoints the techniques to develop the
quality of products which is help to develop the customer satisfaction and also increase
the goodwill of company.
Operations management thus helps establishment to plan every respective facet of the
business considering the capability of provision, fecundity investigation and transformation,
and quality assurance among others. Owing to this, operations management holds immense
influence in how companies can improve performance and their financial bottom line. With
the acknowledgment to Tesco, the operation management function supports the company
with marketing schemes which assist Tesco to major in the retail marketing at the lower cost
of products (Song, 2020). It helps to control the all the activities of operation which increase
the customer experience also increase the opportunities for employee. This direction thus

helps in providing the distinguished product and services to the clients with high quality
products at lower cost.
CONCLUSION
From the above study it has been conclude that operation and services management is
play a vital role for any organization which is the process of proving high level effectiveness. It
is help in to manage and control the overall system of business organization. It is also help to
support any situations of organization. It has been analysis that Tesco organization management
practice are analysis by supply chain. The control of production is done of Tesco by the process
of planning, managing, controlling of quality etc. The supply chain of the product helps to know
about the life cycle of the product. It has been concluded from the report there are many kinds of
function of operation management which help to support the overall activity of Tesco. This
report also analysis that, with the help of technology, Tesco are able to connect with their
customers digitally and also provide customers online services. The overall conclusion of the
study defines that for any organization or industry operation and service management is very
important which helps to provide services for an organization.

REFERENCES
Books and Journals
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Supply Chain Management (pp. 191-203). Springer, Cham.
Kehoe, M. and Palino, T., 2018. {Code-Yellow}: Helping Operations {Top-Heavy} Teams the
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Kukliński, S. and Tomaszewski, L., 2018, April. DASMO: A scalable approach to network slices
management and orchestration. In NOMS 2018-2018 IEEE/IFIP Network Operations
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Lamba, K. and Singh, S.P., 2018. Modeling big data enablers for operations and supply chain
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Electric Bus Fleets Considering Operations and Charging Management. In 2019 4th
International Conference on Intelligent Transportation Engineering (ICITE) (pp. 327-
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Mazzarol, T. and Reboud, S., 2020. Work Book: Operations Management. In Workbook for
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Mirheli, A., and et.al., 2020. Utilization management of highway operations
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Mo, D.Y., Ng, S.C. and Tai, D., 2019. Revamping NetApp’s service parts operations by process
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Mou, S., Robb, D.J. and DeHoratius, N., 2018. Retail store operations: Literature review and
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Song, D.L., 2020. Data-Driven Healthcare Operations Management: The Role of Provider
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(Song, 2020)