Operations and Service Management Practices in Tesco

BM563 Operations and
Service Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Operational management practice within an organisation..........................................................3
Analyse how the operation management practice affect the organisation in context to
efficiency....................................................................................................................................5
How technology could be embedded in the process of an organisation.....................................6
Supporting functions linked with operational management practices and evaluation how they
aid in gaining success for establishment.....................................................................................7
CONCLUSION...............................................................................................................................8
REFERENCES:...............................................................................................................................9
Books and Journals.....................................................................................................................9

INTRODUCTION
Operation management is responsible for managing all the activities and task in an
organisation which results in smooth operations. It manages raw material, equipment, resources
and other utilities which collectively perform operations for the achievement of success. Service
management includes all the delivery services so that organisation can effectively deliver goods
and products to their targeted customers in effective manner (Sherringham and Unhelkar, 2020).
This report is based on Tesco which is a retail company and provide groceries and merchandise
facilities. It was established in 1919 and its headquarter is in London UK. They offer various
products including a grocery, clothes, software, financial services, furniture, etc. This report will
include one operation management practises within an organisation. It also analyses the impacts
of operation management practises in an organisation in context to their efficiency. This will
include how technology could be embedded in this process or how this has already been
achieved. Various supporting functions are also discussed which are linked to the operation
management practises and evaluation how can they assist with ensuring the success of
organisation is also discussed in this report.
MAIN BODY
Operational management practice within an organisation
Operation management is the process which contributes efforts in making business
practises in highest level which are responsible for the increment of efficiencies. It helped Tesco
in transforming their raw materials into finished goods and services so that they can effectively
maximise their revenue generation (Li, Yin, Qiu and Bai, 2021). Different responsibilities which
operation management performance in an organisation includes forecasting, product designing,
maintaining supply chain management and delivery of products and goods. Operational
management practises which Tesco uses is total quality management practice which helps them
in improving their efficiency. Total quality management refers to the approach which manages
the products and services of an organisation in consistent manner. The four main components of
which total quality management involves quality assurance, quality planning, quality
improvement and quality control. It helps Tesco in achieving their long-term success in order to
provide satisfaction to their customers with the help of constant delivery of IT services. It