Case Study: Tesco's Workforce Management, ICT, and Pandemic Response

This case study critically analyzes Tesco's workforce management, focusing on the impact of information and communication technology (ICT) and existing policies related to talent acquisition, development, learning, and change management in response to the pandemic. It explores the role of leaders in implementing new initiatives, supported by contemporary leadership theories, and provides recommendations for Tesco to thrive in the 'new normal'. The report highlights the significance of ICT in enhancing organizational efficiency and productivity, the shift to e-recruitment and online training methods, and the importance of adapting change management processes, such as transitioning to online stores. The role of leadership in communicating the importance of these changes and motivating employees is emphasized, with recommendations including focusing on customer retention and integrating both digital technologies and human interaction to ensure long-term success. Desklib provides access to similar case studies and solved assignments for students.

Case Study
1

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Critically analyse the impact and role of information and communication technology on the
workforces management in organisation with support of models and theories………………….3
Discuss the existing policies in relation to talent acquisition, development and learning and
change management proccess for competing more effectively in this pademic situation ……..4
Explain about the role of leaders in terms of implementing these new initiatives with support of
contemporary schools of leadership………………………………..............................................5
Give relevant recommendations on new initiatives that the organisation should adopt in order to
survive and thrive in the new normal……………………………………………………………..6
CONCLUSION ...............................................................................................................................5
REFERENCES…………………………………………………………………………… 8
2

INTRODUCTION
Management issues basically refers to the matter which requires action, decision,
investigation through the company which includes compay’s induction procedure, issues of
performance, benefits and award of payments, complaints and disciplinary procedures. In the
present report , TESCO organisation is taken into consideration. Tesco is an organisation which
is a British multinational merchandiseretailer which is headquartered in Welwyn Garden City,
United Kingdom. The present report will cover discussion about role and impact of
communication and information technology on the management of workforces in organisation
and also about existing policies in relation to the talent acquisition, change management process
for competing into effective manner. In addition to this , the report will cover discussion about
role of leaders in terms of implemeting these new initiatives and also about recommendations on
new initiatives that the organisation should adopt for purpose of survival in this competitive
market
MAIN BODY
Critically analyse the impact and role of information and communication technology on the
workforces management in organisation with support of models and theories
According to today’s period of time, information and communication technology is very
important into context of organisational level. It has been observed that due to impact of
information and communication technology, there has been a major change into the contet of
quality of performance of an organisation and it also increases the efficiency level on the large
scale as well. The role of information and communication technology is very prominent at the
organisational level where individual can communicate with each other and in which manner
they find required information into appropriate manner(Brdulak and Banasik., 2015). With
reference to TESCO company, they have used information and communication technology on
large scale where they have shifted their stores on the online basis. It has been observed at the
organisational level that their every part of operation is only controlled through information and
communication technology stock, payroll, communication methods, distribution etc. Information
and communication technology can also be used in terms of planning, monitoring,
communicating and auditing between operations of store. Acccording to theory of management
3

which is named as systems management theory that is majorly focused on this aspect that there
are multiple components should work in terms of harmony manner for the larger system to
function into optimal manner(Aldeen and et.al., 2020). Although implementation of theories can
make differencess in terms of performance level from the perspective of management but can’t
guarantee for long term effectiveness of performance.
Discuss the existing policies in relation to talent acquisition, development and learning and
change management proccess for competing more effectively in this pademic situation
When time has totally changed in the pandemic situation it has been observed that the
process of development, recruitment and learning has changed on very large scale. With
reference to TESCO company, they have basically used e-recruitment method in order to attrat
best candidate for the organisation(Ingram and et.al., 2019). Company has also published post
regarding recruitment on their websites so that they ccan attract large number of people for
purpose of recruitment. In this pandemic situation, they have used process of taking interviews
on the online basis and on telephonic basis.
In this pandemic situation, company has adopted policy of short videos, online videos
and video conferences from the perspective of development so that employees can make
improvement in themseleves into result oriented maner. In contet to process of change
management, for competing with pandemic situation it has been observed that TESCO
organisation has shifted their stores on the online basis. These online stores gives them
opportunity to earn large amount of money due to which they can stand strongly even into this
difficult situation. So in this way, the changed policies support the organisation into context of
development, acquistion and change management process as well.
Explain about the role of leaders in terms of implementing these new initiatives with support of
contemporary schools of leadership
The role of leader is very important at the organisational level for achieving goals and
objectives into positive manner(Martin-Rios and et.al., 2017). With reference to TESCO
organisation, the leader of the company has to explain the significance of new changes to their
employees so that these changes can be adopted into result oriented manner by their employees.
The main role of leader is that to make strategies for purpose of change management so that
4

result oriented work can be achieved within a set period of time. When a leader takes a bold step
towards the achievement of goals and obectives as well then it is easier to implement changes
into efffetive manner. Leader also motivates their employees towards change and people also get
involved into it(Kovacheva and et.al., 2019). A leader has the responsibility to showcase the
bigger picture to their employees so thay employees start working into ccooperative manner
towards the new initiative bring by the organisation. In this way, a leader can make differences in
terms of achievement of goals and objectives through implementing these new initiatives into
positive manner.
Give relevant recommendations on new initiatives that the organisation should adopt in order to
survive and thrive in the new normal
After this new normal situation, it has been recommnded that TESCO organisation ha to
come up with new ideas and implementation so that they can attract large number of people as
compared to their previou situation. They have to made new policies regarding retaining
customers from the perspective of long term so that they can earn large number of profits and
revenue as well. It ha been recommended that the organisation has to be very bold and serious in
terms of their qualitative services so that people can trust them for longer period of time. In
contet to TESCO company, in this pandemic situation there is too much dependency on data and
digital technologies due to which people forget about human interation so for that purpose they
have to come up with attractive offers so that people can’t resist to visit the physical stores which
are on the offline basis. So these are the recommendations that TESCO organisation has to
implement after this new normal situation at the organisational level.
CONCLUSION
The above stated report concludes that there are certain contemporary management issues
which needs to be resolved at the oranisational level. It has been concluded that the role of
information and communicstion technology is very significant because it not makes the process
very efficient but also contribute into the context of increment into the productivity level of the
organisation. It has been determined that there are certain policies related to learning and
development, talent acquisition which help in the time of competing with pandmeic situation
specially at the organisational level.
5

It has been observed that the role of leader is very significant into the context of bringing
new initiatives at the organisational level in order to compete with these new changes. There are
certainchanges which are necessary for the growth and development of an organisation into
positive manner.
6

7

REFERENCES
Books and Journals
Brdulak, J. and Banasik, P., 2015. Organisational culture and change management in courts,
based on the examples of the Gdańsk area courts. International Journal of Contemporary
Management, 2015(Numer 14 (2)), pp.33-50.
Ingram and et.al., 2019. Sales management: Analysis and decision making. Routledge.
Martin-Rios and et.al., 2017. Teaching HRM in contemporary hospitality management: a case
study drawing on HR analytics and big data analysis. Journal of teaching in travel &
tourism, 17(1), pp.34-54.
Kovacheva and et.al., 2019. A contemporary analysis of medicolegal issues in obstetric
anesthesia between 2005 and 2015. Anesthesia & Analgesia, 128(6), pp.1199-1207.
Aldeen and et.al., 2020. Contemporary issues on cash waqf: a thematic literature
review. International Journal of Islamic Economics and Finance (IJIEF), 3(SI), pp.119-144.
8