Organisational Behaviour Issues in Thames Valley Building Society

THAMES VALLEY
BUILDING SOCIETY

Table of Contents
INTRODUCTION...........................................................................................................................3
Identify three organisation behaviour issues in the case study, apply relevant theories and
recommendation to each of these three issues.............................................................................3
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
This case study revolved around the branch office of Thames Valley Building Society
with the branch manager Mary Roger who employed Tony Jackson in the office as he seemed to
be a bright employee to her. Mary Roger also deployed Jane Taylor for the job position of Senior
Branch Assistant for the main job responsibility of quality and accuracy of staff work and look
after in the absence of the Mary Roger. After 2 months, Jane Taylor complained about the
behaviour of Tony Jackson that he does not accepts the job and tries to embarrass other staff
members. Jane Taylor also tried resolving the issue by communicating him the behaviour but
Tony Jackson just denied to accept the issues. After ten days when Mary Roger fell sick and
went for leave, Jane Taylor was being deployed as the person in charge in place of Mary Roger,
whenever she assigns any job to Tony, he just tuts and makes sarcastic comments (Alblas and
Wijsman, 2021). Jane Taylor also unpleasant atmosphere in the organisation and decides to join
the management courses which was suggested by Mary Rogers.
Identify three organisation behaviour issues in the case study, apply relevant theories and
recommendation to each of these three issues
The three organisation behaviour issues identified in the case study are as:
 Communication
 Personal variables
 Behaviour
Communication (Issue 1)
Definition of the Organisational Behaviour Issue
Communication is an important tool which is needed is responsible delivering the message of an
individual to other individuals. The effective communication ensures the interpretation of the
right message to the other individuals. Similarly, communication in organisation is crucial to
developing the understandings of the right organisational objectives to all employees in the
organisation. Effective communication is responsible for the flows of information to different
departments and individual in the organisation (Anagnostopoulos and Papadimitriou, 2017).
when employer do not deliver the right information or forget to address the objectives of the

message, it may lead to organisational conflict. Without communication it will results of
business failure and misinterpretation of the organisational objectives. Miscommunication can
lead to faulty interpretation and wrong judgements where it can lead to clash of opinions among
the employees. As employees in an organisation might not understand the real objectives and
understanding of the message by the individuals. Moreover, due to miscommunication
employees might not understand task that has to be perform and lead to chaos and faulty business
results. Thus, communication becomes essential part of an organisation which contributes
towards effective internal management and business success.
Relevant examples from the case study
As per the case study, the miscommunication between Jane Taylor and Tony Jackson lead to
clash of opinion between the both. Where one individual was not able to understand the feelings
of individual. Jane Taylor was not able to communicate properly and convey the real issue and
consequences of the clash of opinions. As she was having the ore authority and higher job
position, then Jane must have communicated and taken action for the bad behavior of Tony. It
was the duty of Jane to deliver how Tony was supposed to behave in the organisation but Tony
was repeating the same thing again and gain which reflects that Jane was not able to
communicate the ethical code of conduct and moral behaviour that employee have to comply in
the organisation. The case study reflects the poor communication between Jane and Tony, as
when Jane assigns him any work he either gets huffy or rudely responds her. Also when Jane
communicates the way to work properly, he starts arguing and making excuses which reflects the
poor communication and coordination between the both (Benuyenah, 2021).
Description of the Theory
Information Theory
Information theory focuses on passing on the right information of the communicational message.
Where the employer takes different measures to ensure the flow right information. When the
information is not rightly delivered it leads to poor communication which further to conflict in
the organisation (Bester, Stander and Van Zyl, 2015). Thus, information theory focuses on
structure and patterns that how the information is been delivered in the workplace. Using
information theory, the employer fixes the message in order to reduce the misinterpretation and