The Attitude of Hospital Employees

Running head: HEALTH CARE
Health Care
Name of the Student
Name of the University
Author Note

1HEALTH CARE
Question: Attitude of Hospital Employees regarding patient safety
Introduction
Safety of the patient is regarded as an increasingly important topic in the domain of
healthcare. The increase in the number of the patient’s safety incidents imposes challenges
towards effective hospital management. For dealing with the situation, it is important to
understand attitudes of the healthcare professionals towards increasing the level of patient’s
safety (Brasaite et al., 2016). According to the World Health Organization (2019), patient
safety is regarded as fundamental towards delivering quality healthcare services. The
following assignment aims to evaluate the strength of the close-ended questionnaire towards
measuring the attitudes of the healthcare employees in the domain of patient’s safety
(Brasaite et al., 2016). The questionnaire is selected from the Business Research Methods
(9th Edition) by Zikmund, Barbin, Carr and Griffin. Case 15.1 on page 368. The
questionnaire has nine different sections, starting from section A to section I. The evaluation
of the overall effectiveness of questionnaire will done based different sections of the
questionnaire.
Section A: You work Area
Work area or the hospital premises play a significant role in affecting the level of in-
patient safety. For example, a patient admitted to hospital might receive wrong medication
due to mixing up of medication during transfer the medicine from the pharmacy to the
hospital ward. Error can also occurs improper storage of the medication due to lack of proper
resources or lack of storage verification. All these errors are manual errors. In general,
individual providers who have committed the mistake is held as defaulter and is subsequently
punished for the same. Unfortunately, such punishments is unfair in certain cases like lack of
proper healthcare resources, lack of proper communication of the information and lack of

2HEALTH CARE
basic amenities in the hospital is also responsible for committing the errors. However, these
factors are not considered while punishing the defaulter person, thus leading to lack of proper
reporting of the errors.
Taking the above review into consideration, it can be said that attitudes of the
healthcare professionals about reporting of the errors, the strength of the about the human
resources and other technical resources in the hospital are regarded as an important parameter
for the increasing the level of patient’s safety and the same has been covered in section A.
Thus, section A of the questionnaire is effective in increasing the information about
perception of the health employees about workplace and patient’s safety.
Section B: Your Supervisor/Manager
This section of questionnaire explains the role of the supervisor in increasing the level
of patients’ safety. The questions mainly focus encouragement of the supervisor in reporting
the error and increasing the level of patients’ safety. This section of the questionnaire also
focuses understanding of the supervisor in the domain of patient safety issues. Brasaite et al.
(2016) are of the opinion that the safety culture of an organization mainly consists of
components concerning the attitudes of the healthcare provider about the organizational
safety climate, morale, overall work environment along with other factors like staffing,
managerial support and team factors like supervision coming from manager. Kohlbry et al.
(2017) highlighted the importance of the transformational leadership styles in increasing the
rate of reporting of the errors and at the same time increasing the awareness among the
healthcare staffs about the importance of patients’ safety in the hospital. Morse et al. (2017)
also stated that proper awareness of the nurse leader in the domain of patients’ safety help in
reducing the chances of practice related error. Thus understanding the perception of the nurse