Managing Accommodation Services in Holiday Inn

Managing accommodation
services

INTRODUCTION
Hotel is the place where the customer can receive various luxurious facilities which
includes accommodation, food, lodging, banquet hall etc. with the purpose of maximizing
customer’s satisfaction level. Hospitality industry hugely impacts the global economy in positive
way in terms of generating employment opportunities, tax payments etc. The present assignment
is based on Holiday Inn which deals in provides different kinds of services such as lodging,
meetings, conventions, food services etc. An organisation is located in Denham,
Buckinghamshire, United Kingdom. The report discusses the different accommodation services,
role of different facilities, and security provided in accommodation sector and other aspects
related with it.
PART-A
Covered in PPT
PART-B
1.
In Holiday Inn, the department of housekeeping is existed due to which clean and
hygienic atmosphere is maintained that catches attraction of customers. Numerous roles are
played in Holiday Inn by the house keeping department which are as under:
Guest room cleaning: In between the check in and check out processes housekeeping
personnel cleans the roam and make them dirt free so that can be used by another customers of
Holiday Inn (Bolton, 2016). Public area cleaning: There are various places which are used by
customers of Holiday Inn like lobby, restaurant area, dining area and some other places so it is
the responsibility of housekeeping to clean that areas.
2.
In context of hotel industry, the forecasting of linen is essential as linen are important in
numerous facilities given to the customers like meeting halls, carpets, curtains etc. due to which
customers are get attracted towards hotel premises decorations. So it become essential to wash
the linens so that they continue to remain in good condition so that to make customer feel better
about the services provided by Holiday Inn. So by maintaining a proper record of linens and by