Johnson & Johnson: A Comprehensive Study of Everyday Processes and Operational Model

This article provides a comprehensive study of the everyday processes and operational model of Johnson & Johnson, a leading pharmaceutical company, manufacturer and seller of medical devices and consumer healthcare products. It covers the list of everyday processes needed by the three units of the company, the technologies used to support the needs, and the operational model. The article also includes a matrix that shows the processes and technologies used by the three units of the company.

The background of Johnson & Johnson
Johnson & Johnson Group of companies is a subsidiary of 250 companies operating across the
world serving as a pharmaceutical company, manufacturer and seller of medical devices and
consumer healthcare product maker. Incepted in the year 1860, this company has an excellent
trackrecord in the field of “environmental concerns (What You Need to Know About the Latest
on the Coronavirus—and a Potential Preventive Vaccine).”
The principle policy document of the company clearly indicates a commitment to sustainability.
Each year, this company produces a sustainability report where apart from the CSR activities
done in the field of education and welfare, this company also covers its social endeavors that
became a source of profit and livelihood for the local population (Citizenship & Sustainability
Reporting).
The business of the company is fragmented into three divisions. Pharmaceutical, Daily needs for
consumer healthcare and medical devices.
List of Everyday Processes needed by three units of the J&J
1. Just in case inventory and Kanban Cards: This Company operates at a mass scale and this
is why they need Kanban cards to ensure optimum supply to keep the price prices the
lowest.
2. TQM practices: Since the company is dealing with the daily needs of the customer while
offering semi –medicated solutions, practice like TQM can ensure double safety ahead of
the norms designed by FDA (M.Balasubramaniam).

3. Waste management at the plants and regular services of waste management at the “place
of use” under “as and when” contract.
4. Lean & Mean feedback chain to handle the shortcomings of the products and other
mishaps during manufacturing.
5. An integrated R&D facility keeping an eye on the performance and the chances of the
evolution in the existing products.
6. Performance track audits of various manufacturing units, especially the units where the
company outsources its manufacturing.
7. A legal unit should be enabled on an international level where the teams can compare and
contrast international laws and come up with a universal policy for the company
(Charkvarthy).
8. CSR division taking care of the CSR profile of the company in its operational areas
9. Proactive green tribunal for keeping an eye on the chemical waste and other pollutants
10. Remote market development team to ensure that the company is making the last-mile
reach in all its operational areas.
11. Technologies to Support the Needs
1. Seamless Cloud Technology to ensure connectivity in all the fragments of the
organization
2. Context-based services like Helplines and websites to stay connected with the end
customer with an intention to support them in using the products an collecting the
feedback
3. An integrated “Intra-net” like the network to stay in touch with the secondary market
sources on a regular basis

4. New and improved cybersecurity protocols to facilitate basis securities and automated
audits.
Matrix
Pharmaceutical Health Care Medical Devices
Process TQM
Kanban Cards
Lean & Mean
Feedback Chain
Green Tribunal for
manufacturing plants
TQM
Kanban Cards
Lean & Mean Feedback
Chain
Green Tribunal for
manufacturing plants
Waste management units
to look after the “point of
use.
TQM
Kanban Cards
Lean & Mean Feedback
Chain
Green Tribunal for
manufacturing plants
Waste management
units to look after the
“point of use.
Presence of the technical
team to support the
experts with the devices
Technology Cloud Technology
Intra-net like network
Context-Based
services
Cloud Technology
Intra-net like network
Context-Based services
Cyber Security Protocols
Cloud Technology
Intra-net like network
Context-Based services
Cyber Security
Protocols

Data Big Data facilities Big Data facilities Big data facilities and
data collected through
the experts in the
secondary market,
should be shared with
the R &D teams at
regular intervals.
5. The Operational Model
The replication model is the best model for the company. It is important for the company to
develop a strict replication model because the procedures related to the manufacturing cannot
be compromised at any level.

Image 1: Diagram for the operational plan of the Johnson and Johnson
The above-mentioned diagram depicts all the active units that have a correspondence in all
the three-unit of the company. The lower half of the diagram shows core teams that are
needed for the operation. The upper part of the diagram shows the value additions and quality
input teams.
Reference
Charkvarthy, Abhijit. "TOTAL QUALITY MANAGEMENT - THE NEW PARADIGM IN HEALTH CARE
MANAGEMENT." NCBI (2011):
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4925033/.

"Citizenship & Sustainability Reporting." J&J Sustaiblity Report page (2020):
https://www.jnj.com/caring/citizenship-sustainability.
M.Balasubramaniam. "Total Quality Management [TQM] in the Healthcare Industry –
Challenges, Barriers and Implementation Developing a Framework for TQM
Implementation in a Healthcare Setup." Science Journal in Public Health (2016):
http://article.sciencepublishinggroup.com/html/10.11648.j.sjph.20160404.11.html.
"What You Need to Know About the Latest on the Coronavirus—and a Potential Preventive
Vaccine." J&J Homepage (2020): What You Need to Know About the Latest on the
Coronavirus—and a Potential Preventive Vaccine.