Johnson & Johnson: A Comprehensive Study of Everyday Processes and Operational Model

The background of Johnson & Johnson
Johnson & Johnson Group of companies is a subsidiary of 250 companies operating across the
world serving as a pharmaceutical company, manufacturer and seller of medical devices and
consumer healthcare product maker. Incepted in the year 1860, this company has an excellent
trackrecord in the field of “environmental concerns (What You Need to Know About the Latest
on the Coronavirus—and a Potential Preventive Vaccine).”
The principle policy document of the company clearly indicates a commitment to sustainability.
Each year, this company produces a sustainability report where apart from the CSR activities
done in the field of education and welfare, this company also covers its social endeavors that
became a source of profit and livelihood for the local population (Citizenship & Sustainability
Reporting).
The business of the company is fragmented into three divisions. Pharmaceutical, Daily needs for
consumer healthcare and medical devices.
List of Everyday Processes needed by three units of the J&J
1. Just in case inventory and Kanban Cards: This Company operates at a mass scale and this
is why they need Kanban cards to ensure optimum supply to keep the price prices the
lowest.
2. TQM practices: Since the company is dealing with the daily needs of the customer while
offering semi –medicated solutions, practice like TQM can ensure double safety ahead of
the norms designed by FDA (M.Balasubramaniam).

3. Waste management at the plants and regular services of waste management at the “place
of use” under “as and when” contract.
4. Lean & Mean feedback chain to handle the shortcomings of the products and other
mishaps during manufacturing.
5. An integrated R&D facility keeping an eye on the performance and the chances of the
evolution in the existing products.
6. Performance track audits of various manufacturing units, especially the units where the
company outsources its manufacturing.
7. A legal unit should be enabled on an international level where the teams can compare and
contrast international laws and come up with a universal policy for the company
(Charkvarthy).
8. CSR division taking care of the CSR profile of the company in its operational areas
9. Proactive green tribunal for keeping an eye on the chemical waste and other pollutants
10. Remote market development team to ensure that the company is making the last-mile
reach in all its operational areas.
11. Technologies to Support the Needs
1. Seamless Cloud Technology to ensure connectivity in all the fragments of the
organization
2. Context-based services like Helplines and websites to stay connected with the end
customer with an intention to support them in using the products an collecting the
feedback
3. An integrated “Intra-net” like the network to stay in touch with the secondary market
sources on a regular basis