The Changing Nature of Multicultural Cabramatta: Challenges in an Aged Care Facility
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This report explores the impact of cultural and linguistic diversity on aged care services in Cabramatta, focusing on challenges and solutions in providing care for migrants from Vietnam, Russia, and China. It emphasizes the importance of training, organizational structure, and cross-cultural awareness in delivering quality care.
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THE CHANGING NATURE OF MULTICULTU RAL CABRAMATT A: CHALLENGE S IN AN AGED CARE FACILITYAGED CARE
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DISCLAIMER This report has been produced as a part of student assessment 92638 Foundations of the Australian Healthcare System at the University of Technology Sydney. As such, the material presented here, any opinions, findings, conclusions or recommendations are those of the student authors and do not necessarily reflect the views of the University of Technology Sydney or its academic staff.
EXECUTIVE SUMMARY This report has focused on the cultural and linguistic diversity in the Cabramatta which is an area in which migrants from Vietnam, Russia and China is living. This report has provided information about the problems and solutions in providing aged care in the cultural and linguistic diversity surroundings in a newly developed aged care home in Cabramatta. The key aim of this report is to analyse the changing environment of local community in Cabramatta to produce a better service by aged care home. Qualitative research method is used in identifying and analysing the relevant areas of this research and secondary research is conducted to analyse the relevant sources on the changing environment in Australia and impact of cultural diversity in providing aged care services. It is required in this case to provide a proper training and learning to the workers on the cultural diversity which supports them to produce a better service for migrant dementia patients.
TABLE OF CONTENTS Executive Summary3 Key findings & Recommendations (In short paragraph point form)5 Introduction6 a.What is the Problem or Opportunity6 b.What is the Purpose of the Proposal?6 c.What is the Background of the Problem or Opportunity?6 d.Project Objectives (Statement of Objectives from Client + Measures of Success)6 Literature Review8 Client profile9 The Recommendation10 Scope10 Problem, Methodology, Conclusions, and Recommendations10 Australian Health Care System and The Challenge Brief11 Reflection on implications for the healthcare of Australia’s Indigenous Peoples in the context of the health care challenge12 Benefits, Risks and Costs13 Reference List (Not included in the Word Count)15 Appendices (Not Included in the Word Count)16 Appendix A: Capability Statement: Profile of Our Team17 Appendix B: Stakeholder Assessment18 Appendix C: Insight Statements with Explanation19 Appendix D: HSM Assessment Cover Page Information20
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KEY FINDINGS & RECOMMENDATIONS (IN SHORT PARAGRAPH POINT FORM) Some of the findings and recommendations are given below: Training and learning: It is required to provide training and learning to the workers of dementia aged care centre in theCabramatta. It helps to improve the outcomes for the migrants suffering from dementia and having a need of aged care. Appropriateorganisationalstructure:Itisessentialtouseanappropriatestructureof management in the dementia aged care centre by which they can produce better services in the context of migrants.
INTRODUCTION A.WHAT IS THE PROBLEM OR OPPORTUNITY Cabramatta is an area in which most migrants are living belongs to Vietnam, China and Russia. This area is effective and affordable for those people who have less purchase power and income to spend on their living standards. Cultural and linguistic diversity are the ruling factor on the society which has developed challenge in communication. It is analysed that 20% of the current population which are living in the Australia are migrants living from Post War Migration. It is essential to provide care to these people due because number of aged people is increased in the migrants. It is essential to provide dementia care services in this area which can help to the aged people. The key problem is cultural and linguistic diversity in this particular area which is creating communication gap. Communication, religious, cultural gap has analysed in the community which is challenge to bridge in developing an aged care for dementia. B.WHAT IS THE PURPOSE OF THE PROPOSAL? The key purpose of this proposal is to analyse the cultural and communicational gap in the community and society in Cabramatta. It is essential to provide dementia care to aged people in this particular area by analysing the needs of people. It is required to develop a proper treatment and care plan for the people according to the culture and communication which community contains. This proposal has focus to analyse the diversity and communicational gap which can be bridged in the newly developed dementia care centre. Carer and workers has to be equivalent able to communicate with people belongs to distinct cultures and countries. This proposal will analyse the ideas and factors to bridge the cultural and communicational gap in the community. C.WHAT IS THE BACKGROUND OF THE PROBLEM OR OPPORTUNITY? Australia is highly affected by the cultural diversity and it contains a long history of migration. Postwar migration has affected on the urban landscape in which thousands of migrants has reached and started to live in the urban areas to get a better life and standards. Now these migrants are in the age in which people a need of aged care facilities and services has. These peoplebelongtodifferentculturesandcountrieswhicharecreatingadifferenceof communication. Most of the people belong to Russia, China and Vietnam which are non-English speaking country. Most of the aged people have difficulties in speaking and reading English which is the key challenge or problem in providing aged care services. D.PROJECT OBJECTIVES (STATEMENT OF OBJECTIVES FROM CLIENT + MEASURES OF SUCCESS) It is required to develop project objectives which provide a direction to conduct research report to analysethekeyfindings.Thisprojectwillbedevelopedonthebelow-mentionedproject objectives:
ï‚·To ascertain the relationship in between cross-cultural awareness and performance of employees in treatment and care of aged people ï‚·To identify relationship in between cultural diversity and performance of employees in a team and organisation perspectives ï‚·To analyse the effect of cultural awareness and knowledge with medical assistance ï‚·To measure the effects of cross-cultural factor on the performance of aged care centre
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LITERATURE REVIEW According toRonaldson, et. al (2008), author has analysed that palliative approaches are needed to provide a better services to aged people. Most of the people which are working in the aged care have to manage cultural differences by analysing and adopting cultural difference according to the patients and society. Extended knowledge of cultural difference supports in adoption of appropriate palliative approach. It is analysed by the author that cultural difference and lack of knowledge on cultural diversity negatively effects on the patients and people (Jones, et. al., 2008). Cultural difficulties and diversity are able to create problems in the development of organisational structure which has to be appropriate according to the cultural diversity. It is essential to adopt cultural diversity in the organisational structure and management which can help- to the organisation to deliver a quality services in a cultural diverse and communicational gap containing society. Lack of management in cultural diversity in organisational structure can be a cause of inappropriate medical assistance (Barber, et. al., 2009). In addition with the cultural difference, it is analysed by the author that person-centred approach in care is highly affected by the cultural diversity and communication gap in between the care person and patient (Koren, 2010). According to Gillhama, (2018), sympathy and sensitivity factors has to be adopted by the staff members in providing care and services to the aged people in the organisation.It is also analysed by the authors that appropriate learning’s on problematic cultural situation has to be provided by the management to workers which can help to the care person to deliver a better service to the aged people and patients. It is analysed by (Nicholas, et. al., 2015) that cross- cultural factor is significant to the aged care service provider workers to develop and establish communication to people belongs to different culture which can help them to provide a better services. Lack of cross-cultural knowledge impacts negatively on the outcomes of the people working aged care services in the cultural diverse society and community. As per the views of (Hickman, et. al., 2016) higher investment is needed in the aged care centres and dementia care centres to facilitate better culturally diverse people by providing an appropriate environment to them which makes a huge impact on the patients. Surroundings of dementia care centre are effectivetoprovideabettercareandrecoveryonthedisease.Establishmentofthe communication is effective to develop a positive impact on the mind and feelings of the patient.
CLIENT PROFILE Refer to your team portfolios for evidence from Client Profile documents to complete this section.
THE RECOMMENDATION SCOPE This project is based to analyse the cultural diversity and communicational difference in between the people living in the Cabramatta society to provide a better service in the aged care area by the development of aged care centre containing 24 beds. Change in socio-economic culture factors are also affecting on the people to live and work in the care service sector in the Cabramatta which is also analysed in the research. Changing migration patterns and educational expectations of young people is also affecting on the staff to communicate effectively to the culturally diverse environment. PROBLEM, METHODOLOGY, CONCLUSIONS, AND RECOMMENDATIONS In this research qualitative research method is used to analyse different literatures related to the cultural diversity and aged care service in cultural and linguistic diversity working environment. Secondary research method is used to conduct the research on the topic. Accordingtotheabove-analysedliteratures,ithavebeenconcludedthatcross-cultural knowledge is significant for the workers and care person to provide a better care and treatment to the patients. Knowledge on cross-cultural difference supports to provide better services to the patients. It is analysed that in the development of the dementia aged care centre in the Cabramatta a proper investment have to be made. Training and knowledge has to be provided to the workers on the cultural diversity and communication gap to bridge these factors.A proper organisational structure has to be maintained in the aged care centre in the Cabramatta by which they can provide a proper treatment and care.
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AUSTRALIAN HEALTH CARE SYSTEM AND THE CHALLENGE BRIEF It is analysed that migrantsare ruling to on the society which are also impacting on the organisation structure of care service providers. It is analysed that cultural diversity management is essential in the care centres to provide better services to migrants. Australian health care system is now adopting or recruiting the people belongs to different culture in the organisational structure to manage cultural diversity and develop better working plan accordingly.
REFLECTION ON IMPLICATIONS FOR THE HEALTHCARE OF AUSTRALIA’S INDIGENOUS PEOPLES IN THE CONTEXT OF THE HEALTH CARE CHALLENGE It is analysed that more than 20% of the current population are the migrants living in the country and the people belongs to the non-English speaking countries. Most of the old age people are not able to understand English language which is creating a communicational gap in between the healthcareworkersandpatients.Indigenouspeoplearenotabletounderstandtheother language effectively which creates a communication gap in the both parties. Communication gap impacts on the service provided by the workers. Less effective health care services are provided by the care person due to communicational gap.
BENEFITS, RISKS AND COSTS In the case of the some of the benefits, risks and costs are associated which are given below: Benefits: Enhanced understanding on cultural difference supports to provide better care It is analysed by the literature review that cultural diversity management and knowledge of this factor is essential for the care service workers. It can help in the case of Cabramatta care centre they can provide a better care to people suffering from dementia. Risks: Financial and time investment on the training of workers can be effective or not according to outcomes It is essential to provide a proper training to the employees and workers in dementia care centre in Cabramatta, but it contains a risk factor is associated in the outcomes of this training to manage cultural diversity. Costs: Trainingfordifferentlanguageisthekeycostforthedementiacarecentreinthe Cabramatta. It can be a measure cost for the dementia care centre in the Cabramatta that training can take a huge time to learn different language to the workers. It is a challenge for the management and employees to provide learning on the different language.
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CONCLUSION On the basis of above report, it has been concluded that cultural diversity management is essential to provide better health care services to the migrants. Cultural and communicational diversity is a leading challenge in providing appropriate services to the people. People belong to different countries have a huge difference in the culture and language. It creates gap for the people belong to different couture. Learning and training on the cultural diversity is significant to provide people work in this section. Investment and on training and learning program is effective to produce better outcomes for migrants.
REFERENCE LIST (NOT INCLUDED IN THE WORD COUNT) D.Gillhama and A. D. Bellis and L. Xiao and E. Willis and A. Harrington and W. Morey and L. Jeffers. (2018). Using research evidence to inform staff learning needs in cross-cultural communication in aged care homes.Nurse Education Today, 18-23. J. Jones and J. Cheek and A. Ballaantyne. (2008). Providing residential care to older Australians: Issues for registered nurses.Contemporary Nurse, 225*234. L. D. Hickman and S. Neville and T. Fischer and P. M. Davidson and J. L. Phillips. (2016). Call to action: greater investment in the registered nurse role is required to improve care outcomesfor dementia patients living in residential aged care and their families.Contemporary Nurse, 137-139. M. J. Koren. (2010). Person-Centered Care For Nursing Home Residents: The Culture Change Movement.HEALTH AFFAIRS, 1-6. N D Barber and D P Alldred and D K Raynor and R Dickinson and S Garfield and B Jesson and R Lim and I Savage and C Standage and P Buckle and J Carpenter and B Franklin and M Woloshynowych and A G Zermansky. (2009). are homes’ use of medicines study: prevalence, causes and potential harm of medication errors in .BMJ Quality & Safety, 341-346. Pam Nichols and Barbara Horner and Katrina Fyfe. (2015). Understanding and improving communication processes in an increasingly multicultural aged care workforce.journal of Aging Studies, 23-31. S. Ronaldson and L. H. Hayes and M. Carey and C. Aggar. (2008). A study of nurses’ knowledge of a palliative approach in residential aged care facilities.Journal compilation The University of Sydney, 258-267.
APPENDICES (NOT INCLUDED IN THE WORD COUNT)
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APPENDIX A: CAPABILITY STATEMENT: PROFILE OF OUR TEAM This section should be used to introduce the key members of your team, speaking to their capabilities, background, any special skills and experience. This assists in providing the client with a view of who worked on their report, and to give them a sense of your developing expertise in the field. You may choose to include small profile photographs to help personalise the section should you wish.
APPENDIX B: STAKEHOLDER ASSESSMENT This section should include readable photographs and/or commentary about the stakeholder assessment you developed in class. Be sure to include information about your key stakeholders, to show how you truly understand the needs and desires of the key stakeholders.
APPENDIX C: INSIGHT STATEMENTS WITH EXPLANATION
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