Homeless Individuals & Community Support
Added on 2020-03-02
12 Pages3397 Words50 Views
Healthcare and Research
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Service program 1Housing and Homelessness Services, Supporting Young People Less than 16 Years of Age
Service program 2IntroductionThe community service programs refer to course of action which is focused towards the benefit of the public or its institutions. They are directed towards different public or social entities and their welfare. The primary aim of the service programs is to uplift the standards of different vulnerable sections of the society. The social objective of different service programs is different; however, the underlying objective of all the programs is societal welfare. In this regard, the present report proposes a service program for homeless people under the age of sixteen in Queensland, Australia.Currently, there is a significant amount of population below sixteen years of age which are homeless or are on the verge of homelessness in Queensland, Australia. There are several reasons for homelessness; for example, the people from care background are at high risk of homelessness. These people are without the support of any family and soon become disengaged from the system or are unaware of their rights and how to access them. The aboriginal people arealso at a high risk of homelessness as these people get less support from the government when these people migrate from their local areas to cities. However, the children under the age of 18 have the right to home, safe housing and a care system and if they are denied accommodation; they become vulnerable to destitution, sexual exploitation, poor health and crime (Waterman, 2014). In this report, a service program is proposed which is directed at assessing the needs of homeless people and assisting them in their lives. Engaging Consumers in the Analysis of Service NeedsActive consumer voice is essential in vulnerable consumer groups with specialized needs such as homelessness. Effective consumer participation can improve the service outcomes and
Service program 3enhance the service delivery. Several other issues such as health and mental issues, alcohol and drug usage also integrate with the homelessness issues which makes the consumer participation all the more necessary. In this regard, the present report can use a number of strategies for consumer participation in service delivery such as using newsletters, survey or questionnaire, brochures, comment boxes and exit interviews. Newsletters are the most common form of involving consumers in the service program. There are several benefits of newsletters as the consumers get an opportunity to share their experiences and opinions with one another. There areseveral other benefits of newsletters such as the users can learn different IT skills which are essential for teamwork and abiding by the deadline. They are also a relative cheap method of involving the consumers. The survey or questionnaire is directed at obtaining feedback from the consumers and improving the service quality (Chen, 2014).The customer participation can also be increased by using leaflets, brochures and posters. It is important to increase the accessibility of the information and quality of consumer participation. There are several instances when the consumer participation is necessary such as when there is legal requirement or at the beginning of the project. It raises the awareness regarding the activities in the service program and increases consultation and feedback. In the present program,these activities will be used to present the information in clear and concise manner to the consumers and; therefore, increasing the consumer participation in the service program activities (Chen, 2014). Another important strategy for the consumer participation is implementing consumer led projects. These projects are stand-alone projects which are designed, developed and operated by the consumers. There is a large array of projects which can be used for increasing the consumer participation. The role of the organization is to only offer support or assistance services when
Service program 4required by the consumers. However, it is important that few of the managers of these projects have a considerable amount of experience in running such projects otherwise these projects can be a drastic failure. The primary advantage of these consumer projects is that as they are led primarily by the consumers they are enthusiastically received and delivered. The overall impact of these activities is higher on the consumers. The involvement in these projects can assist the user in gaining new skills and increasing confidence of the employees (Phillips, 2016). Developing a ProgramGoal of the program: The present homelessness program is directed towards analyzing how the individuals, youth and families experiencing homelessness can be served in a better manner. The program is focused on abolishing the homelessness in the country. In this regard, strategies will be suggested which can address the issue. Housing arrangements will be made for the homeless children below the age of 18. Strategies used in the Program: The primary strategy used in the homelessness program is advocacy strategy. The program will create several sophisticated and effective advocacy strategies with the help of federal, state and the local government. The government funds are the primary source to reduce the homelessness in the community and the advocacy efforts should focus in establishing that policies and the funding are at the right place so that thee homelessness is rare and temporary. It also focuses on identifying new revenue sources at the state level which can increase the funding to make the homelessness rare and temporary. In order to increase the impact of the program, it is important to increase the number and diversity of people involved in the program.
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