The Contemporary Hospitality Industry

THE CONTEMPORARY
HOSPITALITY INDUSTRY

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
ACTIVITY 1...................................................................................................................................3
Different Types of Businesses in Hospitality Industry................................................................3
Operational and Functional Departments in Hilton Hotels.........................................................3
Contribution of Hospitality Industry to Local, National and International Economies..............4
Interrelationships of operational and Functional Units at Hilton................................................4
Influence of Franchising and Licensing Agreements..................................................................4
Contribution of Franchising, Licensing and Global Growth Towards Economic Worth of
Hospitality Industry.....................................................................................................................5
Operational Roles within Hospitality Industry............................................................................5
Skills Required for Roles Within Hospitality Industry................................................................6
Skill Gaps in Hospitality Industry...............................................................................................6
Impact of Skill Gaps....................................................................................................................6
ACTIVITY 2...................................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
The hospitality industry or sector comprises of a broad category of areas and fields within
the servicing sector which includes accommodation, lodging, event planning, food and drink,
theme parks, transportation, restaurants, resorts, hotels etc., types of business establishments
(Jones, Hillier and Comfort, 2016). This report analyses the hospitality industry through Hilton
Hotels which is a global hospitality business organisation and was founded in 1919. Hilton
operates from its headquarters in Virginia, USA. Hilton has expanded their operations to global
markets successfully and currently operates around 6110 distinct establishments across 120
different countries around the globe. Hilton also owns various other brands operating in
distinguished markets such as Hilton Hotels & Resorts, Hilton Garden Hill etc.
MAIN BODY
ACTIVITY 1
Different Types of Businesses in Hospitality Industry
There are present various different types of business organisations within the hospitality
industry of UK, with these business organisations providing to customers diverse and
distinguished services and products. Such businesses include hotels and resort establishments
such as Hilton, Marriott etc., which offer accommodation and relaxation services to their
customers, restaurants and bars such as KFC, Subway etc., which offer food and drink services
to their customers. In addition, the hospitality industry also includes theme parks such as
Disneyland, Lego Land etc., which provide a host of recreational services to their customers.
These varied types of businesses allow for the operations within hospitality industry to be quite
varied and diverse, satisfying the even distinguished and diverse needs of the customers present
in the hospitality industry.
Operational and Functional Departments in Hilton Hotels
Within Hilton Hotels and its resulting different establishments, there exist various
different operational and functional units or departments all of whom collectively work together
in order to ensure that the overall operations of Hilton Hotels are smooth and efficient towards
their objectives of effectively satisfying the various needs of their customers and providing them
with a positive experience (Boella and Goss-Turner, 2019). Such operational and functional units
include the finance department of Hilton responsible for overlooking after all customer
transactions and budgeting operations of Hilton, marketing department responsible for