Contemporary Hospitality Industry

Contemporary
hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
TASK...............................................................................................................................................3
Different type of products and services offered by hospitality sector.........................................3
Range of operational and functional department within IHG.....................................................5
Contribution of the hospitality industry to local, national and international economies.............6
Interrelationship of operational and functional unit....................................................................6
Discuss the use of franchising and licensing developments........................................................7
Evaluate range of different operational roles...............................................................................8
Examine the skills required for roles within the hospitality industry and skills shortage in
present..........................................................................................................................................9
Review the skills gaps within the hospitality industry................................................................9
Analyse the impact that skills gaps have on hospitality businesses..........................................10
CONCLUSION..............................................................................................................................10
References......................................................................................................................................11
Books and journals:...................................................................................................................11

INTRODUCTION
The report aims to provide various area and portion of hospitality industry. The industry playing
a vital role in fulfilling customer’s requirement and making contribution in economy and Nation.
Hospitality Services include accommodation, food and travelling, resorts, lodging and many
more. This report is going to evaluate many departments and services offered by hospitality
industry. There is discussion about Intercontinental hotel group n Resort is a multinational
company which has a lot of divisions and hotels Resorts theme park at worldwide level. The
hotel group was formed in 2003 first in England, UK (Daskin, and Tezer, 2012). The report will
present various range of operational and functional departments, contribution of hospitality
industry and their interrelations. Also there will be a discussion about the franchising and
licensing which is important to enable growth and expansion at foreign level. Also, there will be
an examination of skills and roles performed within the hospitality industry. Therefore, it is
necessary to fill this gap and a sure Quality Services within the sector.
MAIN BODY
TASK
Different type of products and services offered by hospitality sector
The hospitality industry is known for wide variety of services as per the customer requirement .
the services are described below:
Accommodation: it is one of the most necessary and must have services in the hospitality sector.
Hotels earn their profits by providing accommodations and stay for local as well as foreign
tourists. These services are also provided in varieties and options for customer convenience.
There are basically three kinds of accommodation facilities which include lodging suits and
resorts.
 Lodging: under this accommodation service, customers are provided with a special
facility of lodging facility in which pickup and drop facilities are provided. Mainly

customers who travel from different place are undertaking lodging facility within the
hotel rooms.
 Suits: the hotels differentiated their rooms as per the facilities, price and size. Suit come
under the luxurious hotel rooms which have extra facilities and quite unique from the
others Hotel rooms. The services fulfill the requirement of luxury stay of customers.
 Resorts: When customers want fun and entertainment, Resort are the most popular way
to provide stay as well and extra curriculum activities to perform. These resorts are
mainly located in poolside or coastal areas.
Food and dining: hospitality industry mainly known for providing good food facilities to their
customers. It fulfills all the requirement of the tourist who came through different places and
wants every necessity of a day under one roof. Food and dining is the most important service
customer's retention is based on (Gursoy, Rahman, and Swanger, 2012). These facilities are
customized as per client requirement on special occasions. As hospitality sector scattered at a
wide area, there are different kinds of food and dining facility full staff these include restaurant,
fast food chains, takeaway, bars and pubs Casino resorts and many more. All these food services
in hospitality sector mainly aims to attract customers to providing delicious and healthy food
which satisfy their hunger. Whether it is restaurant or hotels , they need to put focus on culture
and need of customer while serving food. Intercontinental hotel group provide food services
under their Hotel premises for the tourist who stays in there.
Travel and tourism: the growth of hospitality industry is integrated with travel and tourism.
The facilities of airlines, ships and Dock, cruise and any other mode of travel are come under the
hospitality industry. They provide all the facilities which are required for a journey by moving
one place to another.
Fun and entertainment: performing hospitality operations means that providing customers
money worth services which they are looking for. As, it includes Quality Stay, greeting and
arrangements, and unique facilities. Fun and entertainment are also part of Hospitality Services
which include various events, Sports, games and club. These activities are mainly known for fun
purpose which make customer satisfy and urge to come back. Intercontinental hotel are vitally
contributing in launching event, sports and recreational also Club and bar are their main essential
elements. They have separate departments and places for clubs, bars which are opened at 24/7.