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Exploring Hospitality Industry Skills and Roles

   

Added on  2020-10-22

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The Contemporary Hospitality Industry
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TABLE OF CONTENTS1. Explore current and anticipated skills requirements in the hospitality industry..........................12. Investigate a range of different operational roles within the hospitality industry.......................1REFERNCES...................................................................................................................................4
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1. Explore current and anticipated skills requirements in the hospitalityindustry. There are certain set of skills which are required for the role of kitchen, housekeeping,reception staff and managers in the hospitality industry.Kitchen staff-They must be having skill of weeping, cutting, chopping, washing and cooking foodstuffs in way of preparing desserts and salads (Fraj, Matute and Melero, 2015). While how toprepare food with keeping it hygienic and safe for customers is the current shortage thathospitality industry is facing. Kitchen staff must be skilled in way of preparing healthy food withkeeping in mind hygienic and safety of customers.Housekeeping staff-They should be having skill of following and understanding hotel instructions so that theycould be easily putting task in order. They will also be requiring good interpersonal skill inmanaging customers and supervisors. While currently they are not very much attentive towardsinstructions received by managers and supervisors which they should be improving.Managers-They should be having number of skills to manage and supervise the working andfunctions of whole staff. Skills that they need to possess are communication, conflict resolutionand leadership (Manager skills, 2018). While at current time they are having shortage of skillswhich is faced by industry that is of time and priority management.Reception staff- There are certain skills which are required by the reception staff of hospitality industrylikes that of communication should be strong, dependability, time management skills andtechnical as well. While there are certain current skills which is shortage in industry is facing aswhole like that of organiser and interpersonal skills as well. So company should be makingefforts in improving these skills which are lacking.2. Investigate a range of different operational roles within the hospitalityindustry.Hospitality industry is having huge contribution into growth and development of countrylike tourism industry of UK is the 8th largest in world. This hospitality industry will be1
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