Analyzing Tourism Management Strategies

Part 1: Introduction
Various aspects should be put in consideration before constructing a house. Construction of a
house requires the owner of the house to first identify the house design that satisfy his or her
needs (Kibert 2016). One can do so by browsing the various types of design in the website and
come up with the most appropriate design. Browsing a newsletter consisting of various designs
can also be facilitated. House designs in the newspaper are usually protected by copyright which
require permission by designers before it can be used (Cocchi, Baukus, Chow and Wang 2014).
Before incorporating a design obtained from the newspaper, it’s important that the owner obtain
permission from the owner of the copyright. The owner of the property can also contact the
relevant builders and consult about the property design to be incorporated. Various established
project builders accommodate copyrights in their various house designs.
A builder cannot incorporate a house design that lacks a copyright. The identified builder’s
designer has the mandate of enhancing a modification of the design so as to enhance some
specified requirements (Karakhan and Gambatese 2017) In order to avoid duplication by other
potential investors, it’s important to protect the modified design by a copyright. Various
advertised house designs lack detailed information about the product design and it’s thus
important to enquire more information through accommodation of the whole package. The
owner of the house should also ensure that all the required items are enhanced in the purchased
contract.
If the person establishing a building come across a house design and become interested in
incorporating a similar house design, it’s important to contact the builder who established that

house.in order to ensure achievement of the targeted results it’s important to check that all the
features of the copyright are well displayed in the contract.
Last but not the least it’s important to check the type of land under which the building will be
established (Spate and Learmonth 2017). The idea behind this is so as to ensure that the selected
house design is compatible with the identified place of settlement. This is well facilitated by
accommodation of the land packages. Many house designs are designed in such a way that they
can fit on the block of land within the geographical area.
PART 2: CASTOMER SATISFACTION
2.1. Stakeholder Analysis
A stakeholder is anyone one involved in the process and enhancing the outcome of the project.
The process of construction of a house accommodates various types of stakeholders. They
include the clients, principle contractors, designers, subcontractors, the skilled and non-skilled
builders, local authorities, and owners of the end product (.Smith, Jaggar, & Love
2016).Professional bodies, local residents, local business owners, politicians and environmental
groups are some of the other indirect stakeholders.
The table below further shows the lists of both internal and external stakeholders in the building
and construction industry. Considering that the industry accommodates many stakeholders only
the relevant ones will be considered.
Stakeholder Roles
Internal
Clients  Eventual owners of the building.

 They fund the whole project
 Hold the ownership title when the
project is under development.
 Direct the style and overall feeling of
the project by availing all the required
resources.
Contractors  Are the project managers.
 Direct the building process from initial
planning to the final approval.
 Hire sub-contractors.
 Supervise the project endeavor
 Manage the budget and engage other
stakeholders
External Stakeholders
Government  Local governments approves and give
permit of developing new building
structures
 State and federal governments actively
set the fire standards for purposes of
safety and facilitate the coders of
residential and commercial buildings.
Unions  Can accommodate the skill trade

contractors and sub contracted
employees
 They consult with the contractors to
ensure that the integrated resources are
effectively managed according to the
set out policies and guidelines of the
union.
2.2. Capturing the Customer Needs
There exist some strengths, weaknesses, opportunities and threats (SWOT) that one can expect in
the construction industry (Trieloff & Buys 2013). The South African construction sector has
been incorporated to define the SWOT analysis of this context.
This sector has actively improved the economic growth of South Africa. It contributes about
3.9% of the national Growth Domestic Product. Following the completion of the World cup, the
sector has been diminished the capability of enhancing the lives of its dependents (Cusolito,
Safadi and Taglioni 2016). Labor unrest has continued to be witnessed in this sector and this
result to problems of enhancing various projects within the country. The Government has
established various policies that place pressure in the construction industry. This research
enhances various strengths, weaknesses, opportunities and threats existing in the construction
industry.
 Strengths

The construction industry is crucial to any country’s economic stability. It also ensures
accommodation of a significant gross national product. This industry can be highly
ascertained as it facilitate to the labor market (.Goodall, B. and Ashworth and G. eds
2013.) According to statistics obtained in South Africa construction sector, the industry
employs a considerable amount of working personnel. Incorporation of bigger projects in
these industries can actually enhance accommodation of reasonable amounts of job
opportunities.
 Weaknesses
Inefficient capitalization has continued to affect most companies in the construction
industry. In South Africa for instance, the construction industry has decreased by 38% as
compared to the other previous years (Oqubay 2015). Many companies have also
continued to lose their market values due to the effect of deterioration.
The amount of work available in this market sector is not enough for the larger
population in need of jobs. Insufficient mega projects that require labor intensity are not
accommodated the later. There exist considerable amount of competition in the sector
that accommodate non skilled personnel (Odero, J. O.2017). This makes it difficult
impact a lot of pressure in terms of delivery of projects. It also makes it hard to execute
some contracts leading to existence of gaps that delay delivery of the final projects. High
risks exist in this industry. Workers are prone to numerous hazards and accidents that can
come up when for instance a building under construction collapse. Other underlying
issues include lack of necessary processes of procuring certain sectors in this industry
which incapacitate the ability of licensing of projects.
 Opportunities

In order to achieve an immense construction industry existence, it’s appropriate to invest
in better infrastructures and enhance appropriate capital (Weber, Alfen & Staub-Bisang,
M 2016). Partnering with established construction industries can enhance new
infrastructural designs and this have a comparative advantage over other competitors. It’s
important to look beyond the domestic market in this industry context (Spring, Hughes,
Mason & McCaffrey 2017). Many developing countries are incapacitated the ability of
satisfying the various established standards.
Lack of enough skilled personnel can be incorporated in many construction industries so
as to ensure some improvement (Ikediashi, Ogunlana, & Alotaibi 2014). Various building
construction industries have established new approaches of enhancing skilled personnel
with appropriate programs so as to make them competent. The South African government
for instance has undertaken some measures that attempt to create partnership with
building and construction industries so as to accommodate various government training
efforts.
The government and other stakeholders should lay down the necessary measures that
support social infrastructure (Davis & Brady 2015). Such infrastructure includes housing,
schools and modification modes of transport that meet the international standards. This
can actually improve the general working environment and also create numerous
opportunities.
 Threats
In order to accommodate effective business management strategies, it’s important to
focus on time and come up with other managerial programs (Ward 2016). Construction
industries should also have the capacity of maintaining some of the efforts geared

towards addressable possible risks. This ensures that the industry is sustainable and
accommodates competitive economic periods. Constant industrial unrest can diminish the
ability of project completion. Constant labor strikes conducted by various labor unions
can diminish the relationship of the contractors and clients.
The South African construction industry has continued to decline because of constant
reduction of infrastructural expenditure in various projects (van, Bam and Steenkamp
2016). Existence of various competitors in this industry has continued to threaten the
industrial progress.
2.3. Customer Needs Analysis (Kano Analysis).
The study below will enhance the gathered knowledge that can be incorporated in Kano model.
In order to analyze the various existing customer needs, it’s important to gather the basic needs
that exist within the building and construction industry. In order to accommodate the existing
opportunities in building and construction industry, it’s important to address the following issues.
 It’s important to satisfy the basic needs of clients with construction projects. The main
aim is to ensure that the building and construction industry get to maneuver in the
competitive market.
 It can be highly ascertained that satisfying the performance needs of various clients can
facilitate the contractors with a comparative advantage over other existing competitors
(Peppard, & Ward 2016).
 Last but not the least, it’s important for a contractor to ensure the needs of their clients
are met to the later. This ensures that their established company become a success and
excels over other competitors.

In order to address the customer needs to the later, it’s important to answer the questions that are
based upon the wants, musts and desirable (Turk, France & Rumpe 2014). The Kano theory has
been incorporated to the later in answering some of these questions.
1. WANTS
 Timely project so as to motivate the client in facilitating the project completion to
the later
 Quality work is a way of motivating the clients in providing other incentives
 Cost effective so as to ensure that the project become a success and not a failure
 Incorporating good designs through integrating other renowned companies can
build the brand name of the company and this has a comparative advantage
 Conduct procurement to ascertain whether cost analysis is accommodated to the
later
 Other relevant stakeholder participation ensure that the work is done in an
effective way and minimizes any possible damage and crisis that can occur during
the work
 Enhance a sustainable design that accommodate use of the available resources in
an appropriate way without forgetting to ensure flexibility so as to enhance any
possible change
 Establishing an inclusive design that can enhance a sense of belonging to the
client.
 Providing the client a glossary that act as road map of viewing other established
structures