Project on Developing Manager - Hilton Hotels

The Developing Manager

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK A...........................................................................................................................................1
1.1 Comparison between management and Leadership styles....................................................1
1.2 Characteristics of manager in organisation...........................................................................3
1.3 Communication process within organisation........................................................................4
1.4 Analyse organisational culture and change in a business organisation.................................5
3.1 How manager can lead and motivate the team to achieve goals or objectives of
organisation.................................................................................................................................7
3.2 Support of Managerial decisions in improvement and achievement of goals and objectives
.....................................................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
The hospitality industry is a vast cluster of businesses providing luxury services to
customers. It is focused on satisfying the customers by meeting their leisurely needs. Unique
feature of this industry is that it totally depends upon the discretionary earnings and leisure time
of its customers. With the span of time, consumers too have evolved and become peculiar about
quality of services they are availing. Hilton hotels recognized that a manger with leadership
quality & skills is critical for coping up with expectation of hospitality industry & for its long
term growth. Hilton is one of the largest and fastest growing hospitality companies in the world,
having more than 5200 properties across the world. This project on Hilton hotels is based on the
required characteristics that manager needs to possess in order to be effective leader who can
collaborate the efforts of all his team members and can inspire them towards working together in
one direction for achieving their ultimate goals. This study includes comparative study of two of
the most contradictory management styles i.e. autocratic & democratic leadership styles ,
comprehending an analysis of impact of change in organisation culture within selected business
units & aim & suggestions for improving managerial decision making.
TASK A
1.1 Comparison between management and Leadership styles
Definition of Autocratic Leadership Style: Under this style the power to take decision
lies within the hands of the superior.(David, 2011) He is the ultimate authority dominating the
entire staff who has to follow all the instructions, rules & regulation implied by their leader
without having a saying in any matter. It is suitable in organisation requiring fast decision
making.
Definition of Democratic Leadership Style: Democratic leadership styles is just opposite
of autocratic style. (Goetsch and Davis, 2014)This style is based on mutual participation &
respect between the leader & its subordinates. In this style member are motivated to participate
in decision making process & to give suggestions & ideas for doing a particular task. There is
delegation of authority & responsibility & the burden of completing a task is share by everyone.
It is best suited in private organisations.
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Basis Autocratic Leadership Democratic Leadership
Description It depicts dictatorial style of
leadership where power to take
decisions lies with the leader only.
It depicts participative leadership
styles where subordinates are
also involved by manager in
decision-making process.
Behavioural
Orientation
Autocratic style follows task
oriented approach aiming at
completion of work as soon as
possible
Relation oriented approach is
followed with the motive to built
harmonious relationship among
superior & subordinates.
Type of Theory
Followed
McGregor’s Theory X McGregor’s Theory Y
Communication It follows vertical communication
i.e. unidirectional from top to
bottom
It follows two way
communication I.e from top to
bottom and vice versa.
Motivation Negative motivation . People tend
to finished task due to fear of
punishments & threats .
Positive motivation . People are
inspired to give their best by
using motivational tools like
rewards & incentives.
Utility It is useful in organization where
quick decision making is required
Useful while taking decision on
complicated matters involved
definite skills .
Area of Application Applied in organisation comprising
unskilled & uneducated workers
like labourers.
Applied in organization
comprising well qualified and
experienced staff.
Hilton group follows the philosophy of 'the people's oriented' organization follows the
democratic leadership style. In applying this leadership approach the manager counts its
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