Dorchester Hotel: General Manager Skills, SWOT Analysis, and Plan

This report examines the management skills of a general manager at the Dorchester Luxury Hotel, focusing on leadership and development. It begins with an introduction to management skills, including asking questions, critical thinking, active listening, technical skills, teamwork, administrative and financial skills, flexibility, and communication skills. A SWOT analysis is then conducted to identify the hotel's strengths, weaknesses, opportunities, and threats. The report further outlines priorities and objectives for the general manager, emphasizing business development, customer retention, commitment, skill improvement, teamwork, critical thinking, and interpersonal skills. Finally, a future development plan is presented, detailing skills, goals, time frames, and necessary actions for career advancement within the hotel industry. The report concludes with references to relevant academic sources.

The Developing Manager
TASK 2

DORCHESTER HOTEL
 Dorchester hotel is five star luxury hotel in
London.
 The hotel was established in 1931.
 Hotel's visions is work with excellence and
innovations.
 It famous for its individuality and heritage of
its iconic hotels services.

INTRODUCTION
Management skills performance focuses on helping employees to
achieve organizations goal by providing feedback and
maximizing their performance. I have following management
skill performance as general manager of Dorchester Luxury
hotel.

2.1 MANAGEMENT SKILLS
Asking questions
This technique helps me to discuss issues and solve conflicts.
Critical thinking
I can find several options to solve problems which can take place in hotel
operations
Active listening
Active listening always helps the company to understand what are their
customers and employees exceptions from their services.
Technical skills
I have complete knowledge of word processes and different software which
used by hotel such as CRM that help to maintain company's contact with
their customers

CONTINUE
Team work
I ensure that, everyone are working effectively in the organization and
understands their own responsibility to create effective team work within
the firm.
Administrative and financial skills
As a manger of hotel, I always provide flexibility to my employees so that they
share their issues with me..

CONTINUE...
Flexibility
I am always ready to work in the chosen organization and provide better
services to their customers and also flexible to work on different positions
in hotel industry.
Communication skills
To work in Dorchester hotel, I have effective comprehensive and reading
skills and also make reports, business letters and give presentations to
company's executives

2.2 SWOT ANALYSIS
By using SWOT analysis, I can identify the strengths, weakness,
opportunities and threats available in Dorchester Luxury hotel.
Strengths
Weakness
Opportunities
Threats

Strengths
 To work as manager in one of the luxury hotel in UK, I have
critical thinking with that skills it is easy to find alternative
solutions of problems.
 With good communication skills, I can ask questions to
employees and customers.
 I also have good managerial skills which assist to me for
managing people at the Hotel.
 I have good Analytical skills which helps to understand problems
of employees.
CONTINUE

CONTINUE
Weakness
 In chosen organization there are numbers of customers which
came from different places so I need to develop my interpersonal
skills to interact with them
 I take time to understands problems so quick response can not be
made.
 I do not have enough experience in hotel industry so I unable to
solve every problem
 Lack of leaderships skills which need to be develop so I can guide
to my team members.

CONTINUE
 Opportunities
 To work in one of the biggest hotels in UK help to me to develop
my knowledge about hospitality industry and their services
 It also helps to me evaluating my weak performances area and
gibe me opportunity for further improvements.
 It's also enhance my working experience and provide me
opportunities to reach higher positions

CONTINUE
Threats
 For working in Dorchester hotel there are numbers of
challenges for that I need to make strategy.
 The hotel attains many international guest so I need to
commit my job.
 In hotel there is also competition among employees so I need
to present better work every time

2.3 PRIORITIES OBJECTIVES
To work as the general manager, Dorchester Luxury hotel I need to develop certain
potential my potential to meet company's objectives. To develop more business of hotel
company and retain their customers.
Commitments
To work in hotel, I status to commit my work in every situation. I necessity to
work in stressful environment and communicate effective with everyone
Improve skills
In order to interact with new customers, every day I essential develop my
skills and communicate with them in effective manner.
Team work
For a good general manager, his team is also very important. I demand to
make a good team and make sure that everyone contributes equally in
every task.

CONTINUE
Critical thinking
It involves development of logical and reasoning skills to identify the
problems. By developing critical thinking, I can analyse situations and find
relative costs and benefits for every action.
Develop interpersonal skills
To interact with customers every day in I need to develop my interpersonal
skills to so I can interact with customers and employees every day in
effective manner

FUTURE DEVELOPMENT PLAN
Skills Goal Future need Time frame
Body language
skills
To become
Senior manager
after 4-5 years.
Observation skills
Attaining
coaching skills.
3 months
Time
management
Reading books
time management
Scheduling my
activities.
2 months

REFERENCES
 Martin, A.J. and Elliot, A.J., 2015. The role of personal best
(PB) and dichotomous achievement goals in students’
academic motivation and engagement: a longitudinal
investigation. Educational Psychology, pp.1-18.
 Mittwede, P.N., 2015. Young Investigator Perspectives. A
delicate balance: career development activities and laboratory
research.American Journal of Physiology-Gastrointestinal
and Liver Physiology.308(10). pp.G805-G806.

THANK YOU