Leadership Styles and Managerial Effectiveness

The provided document presents a comprehensive analysis of leadership styles in the travel and tourism sector. It identifies key characteristics of effective managers, including communication skills, emotional intelligence, and adaptability. The report also discusses the importance of manager skills and strengths, weaknesses, opportunities, and threats (SWOT) analysis for business growth. A career development plan is proposed to achieve business goals and objectives.

THE DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................................3
TASK 1..........................................................................................................................................................3
P1.1 Compare different management style.............................................................................................3
P1.2 Discuss leadership characteristics of senior mangers .....................................................................4
P1.3 Communication process in working of TUI......................................................................................5
P1.4 Organizational culture and changes in TUI business........................................................................6
TASK 2..........................................................................................................................................................7
P2.1 Assess own management skills performance..................................................................................7
P2.2 SWOT analyses.................................................................................................................................8
P2.3 Set ana priorities objectives and targets to develop own potential ................................................8
TASK 3 .........................................................................................................................................................9
P3.1 Lead and motivate team to achieve business goal and objective....................................................9
P3.2 Justify managerial decision made to support achievement of agreed objectives and goals for
recommendations to improvement.........................................................................................................9
TASK 4........................................................................................................................................................10
P4.1 Explain own managerial and personal skills that support career development ...........................10
P4.2 Career and personal development needs, current performance plans.........................................10
CONCLUSION.............................................................................................................................................11
REFERENCES..............................................................................................................................................12
Characteristics of Leadership. 2018 [Online].Available through:<
https://www.cleverism.com/leadership-qualities-traits-and-characteristics/>.........................................12

INTRODUCTION
This study is based on developing manager. Development of workers and managers is
very necessary in present world. This process improved manager skills and behavior which help
to manage the functions and operations of company to reach professional and personal aims or
objectives. It includes the areas such as training, leaderships and development process of
employees. This process is also focused on social and culture development that have large effect
on behavioral, cognitive and environmental skills. TUI is a private limited company with
headquarter in West Sussex, UK, England (Holten, Bøllingtoft, and Wilms, 2015). This
organization provides their best travel and tourism services to people. Firm manage their activity
through good management services handle by manager and other departments. Thus, the project
will evaluate different management style that is use by company for managing their standard,
this will help to give satisfaction to their staff members and customers. Furthermore, it also
discusses about characteristics of leaderships and evaluate communication process for identify
usefulness in process. This report will also asses management skills and performance, and make
career development plan for manger that help to achieve their goals and objectives.
TASK 11.1 Compare different management style
UK travel and tourism sector grow within fast speed by providing good hospitality services
in the organization. British airways and TUI both are offering great quality products and services
to people by developing effectual process of managing their assets. They both follow different
management style in high management of the company’s, for the purpose of developing services
according to trends and requirement of people (Idris, 2014). They both are different in their work
but their aim is same to achieve business objectives and goals of organization. Management style
and theory both describe the process of management like hierarchy of need, active management,
autocratic, action oriented etc.
Management style in TUI Management style in British airways
TUI is the famous and well known
organization in travel and tourism businesses
of UK that offers their best services to
customers. Thus, for managing their
British airways are one of the best and leading
airline service provider industries in UK. It is
second biggest airline in numbers of
customers comparing to easy jet. They give

production quality, they used different types
of management style in company. According
to this manager need to be directive, they take
decision on the base of employee
performance. TUI follows active management
style, in this style they focused on worker
innovation and motivation (Beattie, and et.al.,
2014). Manager try to give employees happy
and comfortable environment under their
management. In TUI they used four factors
for employee motivation and satisfactions in
their jobs are responsibility, advancement,
achievements and work it. Manager and
leaders play their role by leading employees
and showing the method of doing work with
followers. They provide training to workers
that help them to developed their skills,
knowledge and behavior in organizations
which help them to achieve their professional
and personal aims. Company provide their
services in travel and tourism area where they
need to apply good management process
through train workers, it is very effective
management style. They also collect
information about their staff members and
make their development plans for delivers and
design services.
guarantee at lower prices services such as
holiday’s package, great flights, car rental
deal etc. British airlines fly to 200
destinations in all over the world. They faced
a lot of issues in 2006 by down turns of
economy, it get bankrupt after having loss in
their business. Willie Walsh helped company
through there good management style to get
out of this difficult situation. British airlines
CEO used coercive management style which
they need at the time of their critical
conditions or situation. According to this style
higher authority controlled their employees by
leaders and mangers at workplace. In
organization employees do their work under
full controlling of managements. Workers
have to follow the commands and orders
given by their mangers and they need to fulfill
project at any situation or cost. Manger of this
organization use this style by forcing people
for completing their task for achieving
success and business objectives and also make
good brand name in all over the world.
Through using this style of management
manger and leader monitor their workers at
work area regarding doing their projects and
tasks for making business more effective and
progressive.
Comparison: Coercive and active managements both are different in their work process.
Coercive style command and pressure employee for performing their task, in this style people

does not make a part in any decisions of organization. But on the other side active management
lead employee through giving satisfaction in their jobs without any trouble and pressure at
workplace, they also take their advice in making decisions and give them chance to make
innovation in work process, that helps company to improve business performance and
productivity. 1.2 Discuss leadership characteristics of senior mangers
Leadership is the activity of a person who lead group or team of people in
organization. They manage their employee’s performance through motivation. Leader
Responsibility, excitement and capability to grow up with responsibilities given by company
(Schoar, and Zuo, 2017). There are many styles which help in travel and tourism sector. TUI
leader and manager both are equal in organization for the purpose of management. TUI senior
manager have some leadership characteristics such as:
1. Leadership quality in senior manager: TUI manager have the quality of good leadership.
Manger need to lead their team members and employees within efficient way. They
played their important role in company through managing their worker’s performance
and support them in their task. Being a manger they have a lot of responsibilities in
organization.
2. Communication skills: Manager of TUI has good communication skills that help them to
do their performance at workplace. They need to communicate with their team and group
members for supporting them and make them comfortable at work area in company. This
process helps workers to grow firm productivity and growth of their success.
3. Knowledge: This is a very important part for leader and manager of TUI, because without
any knowledge of management of travel and tourism they cannot manage overall
performance of firm and also does not help in achieving business goals.
4. Time management: Manager of company has also needed to manage their time according
to given task or project of firm. They need to fulfill customer’s needs and demands in
time frame. These processes of time management make effective manger, that can help
firm in making business more progressive than the other organization have.

Source: Characteristics of Leadership. 2018
5. Respect of employees: TUI manager respects their employees work performance in
industry. Disrespect of workers in firm increase employee turnover and unstable
management (joo Kim, and et.al., 2015). Also they cannot give their full support and
focused on their work performance. In travel and tourism sector TUI staff members give
high performance work through manger supportive behavior and respect.
a. 1.3 Communication process in working of TUI
Communication activity is very important part in making business more effective. Healthy
communicate with employs make their work better than other organization like British Airlines.
Through this process company make their business more effective and progressive at
marketplace. Travel and tourism sector communication and good interaction with customers
raise the performance of business. Some sources help in making this process more successful for
company.
1. Email: This function is used to share all the information about customers and employees
in TUI. It will also help to provide staff member’s general information about their work.
Through this process workers and manger both communicate with each other without any
trouble. It also helps in managing staff performance by sending them command and
Illustration 1: Leadership Characteristics

orders according to their job role and responsibilities. This is an upward communication
process.
2. Encoding: Encoding is a process of sharing ideas, thoughts and information between
organization and their staff members. Sender sent their messages to receiver that helps
them to understand their thoughts. For example, symbols and images can help person to
understand other emotions and feelings.
3. Choice of medium and channel: TUI used this process to make good communication with
audience in society about their business and services. This process has two types personal
and non-personal. Personal communication is the way to interact customers face to face
and non-personal communication is the process of creating good interaction between
people through newspaper, email, advertisements and magazines.
a. Feedback: TUI is travel and tourism sector organizations that provide their best services
to customers. Thus, for knowing the experience of people in firm according to their services they
make feedback communication process through using email, messages and other application that
is very effective to make improvement in management performance according to client needs
and demands. 1.4 Organizational culture and changes in TUI business
Organizational culture is depending on worker’s motivation and company behavior. Value,
vision, regulation, language, rules and beliefs explain organization culture. This will impact on
employee’s performance at workplace in TUI. The motive of this company is to spread smile on
the face of their customers and employees through providing great travel and tourism services in
all around the world.
 Role culture: TUI follows role culture for employees. Role culture divide people
according to their roles and responsible. Manager and leader of this organization control
everyone according to their job role and responsibility. Role culture and hierarchy culture
are same in process of work in company.
 Power culture: Manager of TUI makes decision according to their power for controlling
situations and strategy. This activity of manger makes changes in company, such as in
their growth of success and achieving business goals.

Both culture changes the business environment. Role and power culture change atmosphere at
workplace, according to this process company can work with people by knowing their role and
then they give their task on employees' capability.
TASK 22.1 Assess own management skills performance
To become good manger, I have some quality and skills that help me to manage my
performance in TUI. In hospitality and travel and tourism areas management skills play their role
important role through communication, decision making and motivating.
1. Communication: communication and interaction skills are most important in manager.
My skills are that I can make strong and good relationship with junior and other staff
members in organization. It will help in my career. Good communication with employees
creates relationship stronger, also with customers that help them to attract towards
services in company.
2. Decision making skill: I have to create quick and strong decision to apply in business
planning and strategy. For making decision in company, it is very necessary to have
knowledge of every management level and I also know about analyzing other skills and
behavior, that help to make decision quickly. This process grows business productivity
and performance of each management stages.
Motivating: This process is very important in company. I have experience of motivating
employees at workplace through support in performing task or projects. Motivation helps
to increase workers interest in their work by manager. It also increases workers turn over in
TUI.2.2 SWOT analyses
Strength
 My skills like decision making,
communication etc. are the strength of
this my work.
 I can manage employees work by
using time management process.
 I can support and motivate employees
at workplace for doing their work
more effectively.
 I have self-motivation skill according
Weaknesses
 My main weakness is public speaking.
 I do not have as much experience as
other have.
 I feel nervous sometime while
interacting with people who has more
experience in travel and tourism
sector.


to job role. This is strength of
personality.
Opportunities
 I can improve my knowledge and
skills.
 Grow in my personal and professional
behavior.
 This sector provides different
language, knowledge, culture
understanding.
Threats
 I get affair to market competitors at
same file.
 Recession, environmental factor,
external factor and slow economy
growth that effect business and I am
not ready to face it.
2.3 Set a priorities objectives and targets to develop own potential
Improve communication, collaboration and people language is the priorities objectives.
After evaluating own strength, weakness, opportunities and threats manager need to work on
their weakness and threat that make trouble in their career. Thus, for this manager set objectives
and targets to get developed in it. For making improvement in my weaknesses, I have to make
plans, public language is my weakness that might be impact on my career in present and future.
Thus, for improving in this point, I will try to communicate team and group members to
understand different people language. For making experiences in business I will research on
bases of management process and also interact with other people in staff. It will take some time
for improving in these areas, may be around 15 days. Another weakness is my fear as a failure
and nervousness in front of customers at the time of interaction. To get over come in my threats I
take advice of my senior in organization, I make plans and strategy for making business secure in
future environment. It also takes time around 10 days.
Thus, improving all these things it will affect personal and professional growth. It also
helps in achieving business goals and objectives. Good manager can make changes in
organization and create healthy environment at all over the workplace in TUI.
TASK 3 3.1 Lead and motivate team to achieve business goal and objective
Manager main role in TUI is to motivate their employees and give proper direction to
them in their work performance at workplace. They need to build strong team through training
and development sessions to workers. To make success in business world TUI manager lead
their staff members and other people by using some theories that help them to motivate people in

company such as Maslow’s theory, this theory defines self-actualization, social needs, safety
need and self-esteem needs all these needs should be focused by manger. Thus, by focusing on
employee’s requirement business get impact and raise their growth of productivity and services
better than other travel and tourism sector in marketplace.
Employees satisfaction and comfortable at work area is very important for leader and
manger because it effects on business growth and success. Through good leading and
motivation employee create healthy environment that also effect organization objectives
and goals. Motivation encourages staff members to do their work and gain high
performance work in work area. Manger motivate worker through rewards and pay
incentives for their performance in completing their task.3.2 Justify managerial decision
made to support achievement of agreed objectives and goals for recommendations to
improvement
Manager does not take any decision without clarifying. Thus, for this they need to make
proper research and planning need in making decision. Impact of their decision reflected on
every one in TUI as well as their stakeholders. To run the business manager need to take their
final step at workplace by focusing on each and every sector in company. They can make
strategy plans which help them to achieve business goals and objectives. TUI manager give
training and development session as well as coaching to new employees that effect company
growth better than others. To build strong bond with their staff members establish positive
environment this very helpful. Improvement in employees and manger is based on their coaching
and development time decided by higher authority in firm. Workers growth and development
impact on company growth and success in business, it also help in achieving objective and goals
of business world.
TASK 4
P4.1 Explain own managerial and personal skills that support career development
Management is very important by manger. For making career in travel and tourism sector
manger has to be able in their personal and managerial skills. Knowledge, skills and behavior all
work together for developing their career in each and every field of management level in

company. This is very long term process that included long practice of controlling the
performance of workers and own.
 My Communication skills are the best way to make my career effective. In travel
and tourism sector it is very good element of doing work properly in company. In
this sector communicate to other people or staff member effect business. This
process attracts customers towards services of TUI. I get interact with many
people within different culture and languages. That make me as a learner of new
and various different things.
 Leadership is another important part of this my career function. According to this
process I need to guide employee and support in their projects. It helps to make
career improve recommend ate by organization. I need to became a good leader
and I want to make great team or group within people.
P4.2 Career and personal development needs, current performance plans
To meet personal and professional goals or objectives manager focused
their skills which are required for performing their task and project in company. For improving
and developing future career manager make plans.
Area for
development
Why is it
important?
How will it
develop?
Time taken to
complete it
Term
Focus and
attention
It is important
for me to get
involved in
employee and
other work.
Focus and
attention
By taking
advice of
higher
authority
and
collaborate
with staff
It takes
around 7 days.
Short term
process

important in
achieving
business
goals.
members.
Public speaking It is important
in my career,
to make
communicatio
n with other
people.
Attending
seminar
and
conference
meetings
I need 15
days for this.
Medium term
process.
Time
management
I need to
manage my
time for
completing
project on its
deadline.
Build better
understandi
ng in doing
my
projects.
I can improve
in 6 days.
Short term
process.
Team building
and leadership
It is very
necessary for
my job role. It
can help me to
manage
workers work.
Get interact
with other
followers
in
company.
This process
take 20 days
around.
Medium term
process.
CONCLUSION
From the above study it has been concluded that good manager can run travel and
tourism sector better than other by carrying different management styles. This present report
explains various leadership characteristics of manager that effect company growth. Thus, for
making business more effective it represents communication process to get better interaction
with employees and customers. This project also defines manager skills and strength, weakness,

opportunities and threats as well. In the last it presents career development plan that help to
achieve business goals and objectives.

REFERENCES
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Characteristics of Leadership. 2018
Online
Characteristics of Leadership. 2018 [Online].Available through:<
https://www.cleverism.com/leadership-qualities-traits-and-characteristics/>