Managerial and Personal Skills Development Plan

This report summarizes the development of managerial and personal skills for career growth in travel and tourism organizations. It discusses the importance of communication, problem-solving, leadership, and time management skills in achieving goals and objectives. A personal development plan is outlined to improve current performance and future needs with career goals and objectives.

THE DEVELOPING
MANAGER

Contents
INTRODUCTION......................................................................................................................3
TASK 1......................................................................................................................................3
Compare various management styles.....................................................................................3
Leadership characteristics of senior manager........................................................................4
Organizational culture and process of changes......................................................................5
TASK2.......................................................................................................................................6
Management skills and performance formed by tutor...........................................................6
Strength, weakness, opportunities and theatres......................................................................6
Set and prioritise objectives...................................................................................................7
TASK3.......................................................................................................................................7
Lead and motivate team to accomplish goals........................................................................7
Justify and make recommendation for improvement of managerial decisions......................8
TASK4.......................................................................................................................................8
Managerial and personal skills support career development.................................................8
Produce development plan.....................................................................................................9

INTRODUCTION
The developing manager resolution is procedures of crafting enhancement the
operation and roles of company to accomplish personal and professional goals. This
procedure includes leadership style, training and development of workers, socio-culture
growth that have effects impact in attention, behavioural as well as atmosphere ability(Hunt,
and Weintraub, 2016).This study is based on Thomas Cook. It is British global travel
organization. Company has various top destination involving Spain, Turkey as well as
Greece. This assignment will compare different management style and leadership
characteristics of senior manager. It will explain communication process, organizational
culture and process of changes. Furthermore report will evaluate management skill and
performance formed by tutor. It will analysis strength, weakness, opportunities and threats as
well as set and priorities objectives to potential. It will lead and motivate team to achieve
goals, justify and make recommendation for improvement of managerial decisions. It will
explain managerial and personal skills support career development and produce development
plan.
TASK 1
Compare various management styles
Manger has many responsibilities such as managing employees, improving culture
and environment of organization. In order to that, a manager of travel and tourism business
has also many duties such as giving effective product and services to travellers. Thomas
Cook is the largest British travel and tour in the UK. Manager of company adopt many styles
like autocratic, democratic, laisseez-faire etc. Another travel and tourism company that is
TUI. It is also the leading brand of tour organization(Oplatka, 2016)Manager is company is
adopting many style for giving the best travel products and services to customers.
Thomas Cook
It is the leading travel brand in travel and tourism industry in the UK that serving full
high quality services and products to customers. Role of manager is essential to keep
impressiveness in design as well as growth of facilities. Top management of organization is
utilizing active management style for running and keeping operations and involving workers.
By utilizing this style, company is managing workers and gathering feedback for future
enhancement and planning of activities to meet benchmarking values for single person.

TUI
It is also leading brand of travel and tourism sector in the UK. Company provides the
full of services to consumers. Top manager of TUI follow consultative management style that
refers to manager is estimating activities and offering training and motivation to workers. The
administration is gathering data and views of workers and creating plan for designing and
serving the facilities(Akrofi, 2016). This assists company to grow two mode communication
and hierarchical structure of assigning duties to managers as well as workers by assessing
abilities and capacities.
Leadership characteristics of senior manager
The leader of Thomas Cook adopts different leadership style for leading staff and
giving the best services to customers. Such as autocratic and participative leadership style
follows by leaders of company. Autocratic leadership style refers to that taking decisions and
getting all inputs from team members. These leaders are taking suggestion from their
subordinates. Autocratic leader preserves all power, authority, control and reserves correct to
make all decisions. With the help of it, leaders are controlling to their staff members and
changing atmospheres of the workplace(Dicke and et.al., 2015).
Sometime, leader of Thomas Cook follows participative style for leading the staff
members in the workplace. This type of leadership refers to involving of various participants
that includes powerful elements of motivation to individual. This style includes Maslow
motivation theory adopts by leaders in the workplace. Leaders are focused on basic or
deficiency, wants and development motivation. They plays role in completing task and assists
to workers for easily accepting changes. All types of leadership aids in improving work
culture and atmosphere and easily completing projects.
Therefore, leader of Thomas Cook make sure that follow appropriate style of
leadership for changes in the environment of workplace. This helps in improving
performance and behaviour of employees in the organization. All types of leadership styles
are helping in growth and development in the company in travel and tourism industry.
Communication process
Communication is very important in every organization for interacting from different
customers. In order to that, it is extremely essential in travel and tourism businesses, because
of there are many tourists are coming in different cities and nations(Divleli and Ergun, 2015).
It is basic procedure of communication for exchanging information and interacting between
staff in the workplace. The process of interaction that are involved email, meeting, etc,

Manager of Thomas Cook adopts procedure of communication for sharing ideas and thoughts
for giving the best customer services.
Email: It is the most utilize method for communication and serving data to workers at
various level of company. Management of Thomas Cook is utilizing process for exchanging
the understanding and plans to workers. It is upward communication procedure that is having
positive effect on this concept of travel and tourism companies(Hunt and Weintraub, 2016).
With the help of this process administration is providing detail data to particular workers or
all staff for development and arranging the resources and transactions in relation to culture
and object of Thomas Cook that helps in achieving the growth and success of business.
Meetings: Manger of Thomas Cook follows another method of communication for
growing and keeping contact with workers in the workplace. It is formal procedure of
interaction that is impressive in relation to get real time reaction of workers for specific task
and administration practices. With the help of it, they are exchanging information between
staff members in the workplace.
Therefore, manager of Thomas Cook make sure that adopting appropriate
communication process for interacting with workers and customers in the workplace.
Organizational culture and process of changes
Organizational culture is referred as primary values, assumptions as well as principles
and mode of communicating that share to the societal and psychological atmosphere of a
company. It involves beliefs, experiences and ethics that guide behaviour of staff. It is
articulated in members self representation, communicate with outside organization as well as
upcoming potentials. The changes in culture of company are very problematic situation that is
faced by leaders and managers of Thomas Cook. It is necessary to changes in policies and
processes and culture for providing customers services in the world wide. By taking proper
decisions and making appropriate policies, manager is changing culture of organization.
They are involving staff members and sharing information for modifying traditions of
Thomas Cook for increasing number of customers(Oplatka, 2016). Company has created
friendly and supportive culture at different level of division that assisting them to grow
sustain from workers and scent project professional manner. Changes in culture are helping
for building relationship among staff members of organization. They are taking risk and
making decisions for alternating traditions of Thomas Cook. It is helped in improving image
in travel and tourism sector. With the help of it, increasing self image, reputation of Thomas
Cook in hospitality industry. There are some economic activities that are involving planning
operational transactions also significant effect on culture actions. There are many types of

organizational culture such as task, person, people and role. Through it, manager is creating
and improving work culture and developing relations with staff members in the Thomas
Cook.
TASK2
Management skills and performance formed by tutor
As manager of Thomas Cook, it is important that have management skill and
performance formed by tutors in the workplace. There are many administration abilities such
as motivation, decisions making skill, communication skill etc.
Communication skill: It is necessary to interact and communicate with employees as
well as other people in daily life and workplace(Akrofi, 2016). For being as manager of
Travel Company, it is very important to interact with different types of tourists both local and
international across world. Through it, I am building up relationship with team members as
well as other people.
Decision making skill: As manager of Thomas Cook, it is essential to solve problems
of employees as well as customers. With the help of it, I am resolving difficult and giving
ideas to my team members for explaining their problems in the workplace. Through it, I am
easily and quick making decisions in the organization.
Motivation skill: I am also improving and developing motivation skills for giving
motivation to employees in the Thomas Cook. So that, staff member are working
impressively in team and involving in different activities in the workplace.
Strength, weakness, opportunities and theatres
SWOT analysis is the stage in developing skill development plan for an employee.
This study for me as management trainee of Thomas Cook is as follows:
Strength
Good motivation skill.
Great team work ability.
Good problem solving skill.
Weakness
Poor communication skill.
Lack of decision making ability.
Lack of leadership skills.
Opportunities
Facing challenges in workplace.
Working new work culture.
Huge possibilities of learning many skills in the
workplace.
Threats
High competition from other manager of travel
companies.
Facing different elements such as growth and
development of organization.

Set and prioritise objectives
With the help of SWOT analysis, I will identify my all weaknesses that impact on
career in future. So that, I will improve all my failings for achieving future goals and
objectives. With the help of my strengths, I will create potential possibilities and deal with
threats. I on order to that, I will also trying to learning team effort and team structuring skills.
I will improve my communication skill for interacting with staff members, top
management and customers of organization. I will recover my decision making skill for
implementing policies and procedure, strategies for employee motivation and impressive
working in the Thomas Cook(Akrofi, 2016).
I will improve leadership skills to lead and motivate to my staff members and
effective working as well as building relationship with them. So that, they will assists in
achieving goals of company. Therefore, I will develop my all skills and abilities for set and
priorities objectives and achieving my targets in the life as well as company. with the help of
it, I will improve culture and performance of Thomas Cook in travel sector as well as
hospitality industry.
TASK3
Lead and motivate team to accomplish goals
Leaders of Thomas Cook lead and motivate to their team members for achieving
goals and objectives in the workplace. Effective team work helps in managing and improving
operational activities and solving problems in the organization. This also assists in customer
satisfaction and achieving goals of company. Leaders are following different techniques for
leading and motivating team to accomplish goals. Such as:
Team Building: It is very important for effective team work in the organization. With
the help of team building, solving easily difficulties and improving values of employees in
Thomas Cook. For building team, leaders are measured skills and abilities of single to assign
essential responsibility for facilities growth and service(Divleli and Ergun, 2015). .
Motivation: With the help of team work, employees have motivated and improving
performance in the workplace. This assists in achieving objectives and goals of individual as
well as Thomas Cook. By utilizing different motivations theories, they are developed team
work in organization. Through it, employees are improving performance and behaviour in the
company. In order to, it supports to evolve competitive and healthy working atmosphere and
easily making decision in the workplace.

Therefore, leaders are leading and motivating to all team members for achieving goals
and objectives of Thomas Cook. This also assists in developing relationship between staff
and team members in the workplace.
Justify and make recommendation for improvement of managerial decisions
Managers of Thomas Cook is leading and motivating to employees for taking advices
and giving solution for problems in the workplace. They are following various techniques for
making decisions in organization. Such as:
Strategic planning: It is essential to grow and execute plan for functioning actions.
With the help of strategic planning, manager should make appropriate decisions making in
the organization. Through it, they should improve performance of workers and developing
skills and knowledge in the workplace(Dicke and et.al., 2015).
Relationship building: Manager should making decisions and solving problem of
team members for building relationship in the Thomas Cook. Therefore, they should make
sure that proper utilizing techniques and methods for solving difficulties for effective team
work. They should take advice and suggestion from top management of organization.
Recommendation:
 Manager should follow technique for making appropriate decisions and implementing
strategies in the workplace.
 They should focus on customer needs and serve training to worker effectively.
 They should make sure that improve culture and environment of Thomas Cook.
 Leader should performance of organization in the travel and tourism industry.
 They should supervise wants and gather feedback from tourists and giving the best
services to them.
 Company should take suggestion for consumer and increase standards of goods and
services.
TASK4
Managerial and personal skills support career development
I am improving my managerial and personal skills that are supported in my growing
career in travel and tourism organization such as Thomas Cook UK. Company is having
various possibilities to grow higher position through sharing in the company culture
following trends and procedure planned by administration(Dick, and et.al., 2015).There are
many skills that have and entails for management actions like:

Time management skills: For working with Thomas Cook, I am developing time
management skill. This skill helps me for solving issues as well as completing work on time
and managing team member performance in the workplace. With the help of it, I am
improving my personal and professional skill and development.
Problem solving skills: It is important skill to develop personal and managerial
development for working with Thomas Cook. With the help of it, I am solving all issues
relating to conflicts, communication between workers etc.
Communication Skills: It is important to effective communicate customer for
working with travel and tourism companies such as Thomas Cook. Because of, there are
many people that are coming from various countries. This skill helps in personal and
managerial development(Dicke and et.al., 2015). With the help of it, I am effective
interacting with international tourists. I am improving verbal communication for effective
working in the organization.
Leadership skills: It is also very important skill to develop personal and professional
development as well as career growing in travel and tourism organizations. By developing
this skill for leading employees and giving appropriate training to them. With the help of it, I
am solving problems for completing task by team members.
Produce development plan
For focusing on objective, I have more centralized on developing my skills. So that I
am effective performing in organization for higher position.
Skills Current proficiency Target proficiency Time frame
Communication skill I am unable to effective
communicate with my
team members and
customers in Thomas
Cook.
With the help of, I will
develop communication
skill to employees as well
as consumers.
Within 1 week.
Problem solving skills My skill is poor relating
to lead and motivate to
team member and solving
their problems.
By taking advice from
my superior and
following techniques for
improving this skill for
solving difficulties in
team work.
Within 2 weeks.
Time management skill I am unable to manage
my time to complete my
task.
With the help of
continuous learning, I am
improving my time
management skills.
Within 2 weeks.

CONCLUSION
This report has summarised that comparing between TUI and Thomas Cook
management style that is active and consultative. It can be concluded that communication
process that involves email, meeting etc. and process of changes organizational culture. It can
be discussed that my management skill such as decision making, motivation, leadership
ability as well as SWOT analysis of my skills for set and priorities and achieving targets to
develop possibilities. Furthermore, report has completed that leading and motivating team to
accomplish goals and make recommendation for improvement. It can be assessed managerial
and personal skill for supporting career development and set the agenda for future. It can be
discussed that personal development plan for improving current performance and future
needs with career goals and objectives.

REFERENCES
Books and Journals
Hunt, J.M. and Weintraub, J.R., 2016. The coaching manager: Developing top talent in
business. Sage Publications.
Oplatka, I., 2016. Book Review: Developing as an Educational Leader and Manager.
Akrofi, S., 2016. Evaluating the effects of executive learning and development on
organisational performance: implications for developing senior manager and executive
capabilities. International Journal of Training and Development. 20(3). pp.177-199.
Dicke, T., and et.al., 2015. Reducing reality shock: The effects of classroom management
skills training on beginning teachers. Teaching and Teacher Education, 48, pp.1-12.
Divleli, M.S. and Ergun, E., 2015. MANAGER EFFECTIVENESS AND EFFICIENCY:
THE EFFECT OF SKILLS ON DIFFERENT LEVEL MANAGEMENT. International
Journal of Management & Human Resources, 3(1).