Managerial Development and Training Approaches

This assignment delves into the crucial aspect of managerial development and training within contemporary business contexts. It examines various pedagogical approaches utilized to equip managers with the necessary skills and knowledge for effective leadership, decision-making, and organizational performance. The analysis encompasses diverse perspectives on modern management practices, highlighting the significance of continuous learning and adaptation in a dynamic business environment.

THE DEVELOPING MANAGER
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TABLE OF CONTENTS
Introduction....................................................................................................................................2
Task 1 Understanding the practices and principles of management behaviors (LO1)..................3
a. Provide reason for choosing the management style as chief executive in travel company
(LO1.1)...........................................................................................................................................3
b. Use the concept of leadership and choose the leadership style and provide reason (LO1.2). .5
c. Communication process of Virgin and Ryanair and explain their leadership behavior (LO1.3) 6
d. Theory of organisational change and culture (LO1.4).............................................................7
i) Analyze the likely culture of the two organisations.....................................................................7
ii) Analysis of the change in the strategy of two companies..........................................................8
Task 2 Potentiality as a prospective manager...............................................................................9
a First- List the skills in management career (LO2.1)....................................................................9
Second- Carrying out a personal skills audit (LO2.1)..................................................................10
b SWOT analysis (LO2.2)............................................................................................................11
c SMART objective (LO2.3).........................................................................................................12
Task 3 Showing the managerial skills with a service and business context................................16
a SMART objective (LO3.1/3.2)...................................................................................................16
b Recommendation for improvising the customer services and provide reasons for the
recommendation (LO3.1).............................................................................................................18
c Apply with a theory for leading and motivating a team (LO3.3)................................................19
Task 4 Career development's plan (LO4)....................................................................................21
an Analysis of the current management skills and provide examples from travel and tourism
(LO4.1).........................................................................................................................................21
b Produce a management development plan (LO4.2).................................................................21
Conclusion...................................................................................................................................24
Reference List..............................................................................................................................25
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Introduction
The prolonged process of achieving the state of maturity in management is getting complex day
by day. The entire functioning or operational procedure depends on the management style of the
leader. There are a large number of established leaders in the United Kingdom achieving success
at an early age. The style of leadership plays an eminent role in management, which sets the
timeframe, service quality and growth rate for an organisation. The significance of the emerging
or developing managers has been portrayed in order, to reflect the distinguished management
styles of each organisation. The leadership quality requires eminent factors such as the pursuing
work passion, maintaining order, tackling challenges and even more. Some of the key concepts
and principles shall be highlighted in this particular study, to provide a clarified and in depth idea
about the different styles of leadership in management, which can be utilized in the real world
industries.
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Task 1 Understanding the practices and principles of management behaviors
(LO1)
a. Provide reason for choosing the management style as chief executive in
travel company (LO1.1)
Two of the established companies, that is the Virgin group and the Ryanair are governed by
unique management styles of the respective leaders. Michael O'Leary, the CEO of Ryanair,
believes in the highly competitive nature in leadership. In the opinion of Korobkina, M., (2014,
p.48), the leader is broadly known to run the organisation with high enforcement of work
pressure and facing the challenges upfront. Specifically, some of the main leadership styles of
the Ryanair are,
Autocratic leadership
The autocratic leadership is one the traditional styles and depicts high level of controlling from
the leader. The instructions are strictly followed by the rest of the hierarchy in Ryanair, as per the
concerns of the leader. An autocratic leader thereby tends to retain all set of power with a control
and rightful authority to make all decisions to supervise all. However, it often results in a
negative work setting where such type of leaders are apparent to distrust the capabilities of their
subordinates.
Figure 1: The fundamental structure of the Autocratic leadership style
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(Source: Dolan and Kawamura, 2015, p.130)
Transformational and charismatic leadership
The transformational and charismatic leadership states upfront experiences of challenges,
involving innovative activities. For instance, the Ryanair management style prioritizes that is
beneficial for the business and train employees to face the difficult challenges.
The leader of the Virgin group believes in cooperating with the employees and providing
collaboration as per the needs. The company also has a keen eye in choosing the skillets and
challenges for the organisation. Some of the key leadership styles are,
Participative leadership style
As per Paul and Shrivatava (2016, p.1197), the participative technique brings out the opinions in
the employees or specific group of skilled employees. Richard Branson believes in forming the
team in such a way, so that least amount of pressure is required to run the organisation. With the
vote rates of the employees, the final decision is made. This is the most appreciated style of
leadership in which, a participative leader believes in involving all associated bodies of the
organization to take a relevant set of decision, respecting everyone’s opinion. It assists in
creating a sense of belongingness in the subordinates whose suggestions are also regarded before
taking a decision.
Democratic leadership style
Whereas in this type of style, the opinions are gathered from the employee group, but the best
opinion is chosen by the leader and the final decision is made. A democratic leader is together
known to aid in the process of decision making by facilitating conversation with the subordinates
and empower them to take a valid decision. They are mostly concerned about creating a sense of
job satisfaction in the workers by together enabling them to contribute any creative or innovative
thoughts to take a decision.
Richard Branson is more inclined to the traits of management theories suiting the criteria of the
airline industry. The concepts of management theory include,
● Creating green initiatives
● Organisational culture
● Unique selling elements
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Figure 2: An example of the Democratic leadership style
(Source: Sheldon et al. 2014, p.194)
According to the theory, the motive of establishing a company culture and using the new media
as a tool, is one of the qualities, that helps the Virgin management style give strong competitions
and also maintain employee comfort and enthusiasm.
In explanation, though both the companies are stable on the verge of success, the management
styles of each make plenty of difference on the long term predictions. Also, the tourism
management style of the modern times demands the democratic approach.
b. Use the concept of leadership and choose the leadership style and provide
reason (LO1.2)
As stated by Armstrong and Taylor (2014, p. 70), there are a number concepts of leadership,
such as competence, courage, clarity and coaching. In this scenario, the style of democratic style
of leadership used by the Virgin group of business shall be appropriate for tour management due
to plenty of detailed reasons. Among the set of reasoning, some of the main reasons bring up the
modern approach required in today’s tourism industry.
To cope up with the changing trends in consumer preferences
For instance, the trend of choices and tastes of consumers are constantly changing. The right
choices for making new launches, in case of accommodation, cuisines or even holiday
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destinations require constant emergence of fresh and new ideas. In evidence, irrespective
qualification and experience, a single employee or a leader shall not be capable of meeting the
broad range of needs with limited knowledge.
Surpassing the traditional concept of leadership, such as coaching or instructing, the approach of
gathering independent ideas is highly necessary.
Prioritizing employee satisfaction and improving work culture
An additional reason for choosing the democratic style of the Virgins is visible in the
management style of the company. According to Idris (2014, p.71), the increase in attrition rate
is a common issue in today’s time. The expectations of the employees are also getting high with
time, due to the variety of opportunities available and the establishment of the work culture
concept. In Order to retain the valuable resources in the organisation, the requirement to make
employees feel valued is important. It is comparably an easier medium to improve the
performance of the employees and enhance the business.
Though, the autocratic leadership style is maintaining stability in the Ryanair’s route of success,
yet the factors of the democratic leadership shall make maximum contributions in the chosen
style of management.
c. Communication process of Virgin and Ryanair and explain their leadership
behavior (LO1.3)
The communication style of the Virgin group is basically formed with the idea of nontraditional
structure. According to Park (2014, p.387), Branson follows a formal work culture in the
organization. The utilization of advanced way of communicating with the operations and
function is used. The organisation has a comparably complex structure. The organization has its
branches spread on many sectors such as, the Virgin media, cinema, and hotels. Richard Branson
is focused on meeting the targets through several modern aged techniques, such as,
● Memos
● Maintaining reports
● Face to face discussions irrespective of work levels
● Surveys and questionnaire
The use of memos in the company helps enforcing the flow of the information on all the levels
existing in the company. Moreover, the strategies of face to face discussions and surveys helps in
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increasing transparency in the different departments such as, finance, media, management. To
some extent, there are disadvantages and certain percentages of risk involved in all initiatives but
the use of such methods across the operations makes communication effective and provides
advanced updates in any changes in the company to all employees.
It is hereby to evaluate the above ascertain tactics of communication adopted by Virgin,
where they have been found working on some modern techniques to interact with their
stakeholders. It is very much effective in terms of attracting them to a great extent. Although,
there together exists certain number of drawbacks of these systems where they are often very
expensive as well as time consuming with plentiful formalities to be followed for their successful
application.
On the other hand, the Ryanair follow the autocratic style due to which the scope of
communication among the operations is comparably low. The Ryanair’s are more into declaring
and confirming. As per Pollard-Belsheim et al. (2015, p.1), the operational objectives focus on
criteria like,
● Utilizing monitoring tools for performances
● Assessment of service quality through technology
● Measuring and analyzing product quality
The CEO of the company takes lead in mostly organizing and declaring the regulations and the
power is on the leader’s hand, when it comes to decision making. The sources of communication
are mostly performed with the help of advanced technologies and equipment’s, due to which the
employees are often left with the notion of doubtfulness. The completion of the work is the
foremost priority of Michael O Leary. On assessing the communication system adopted by
Ryanair and comparing it with that to above discoursed procedures, Ryanair has been found to
put very less efforts with a mere consideration of declaring their decisions. This is very
ineffective in terms of getting engaged with the stakeholders and ultimately results in lessening
down their interest levels. However, on referring to its efficiency, it has been found that it results
in quick dissemination of information with faster reporting’s due to a single body in power who
is declaring the accepted regulatory norms and other related information.
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d. Theory of organisational change and culture (LO1.4)
i) Analyze the likely culture of the two organisations
The work culture of an organisation is highly dependent on the mentioned factors, such as,
maintaining transparency, effective communication, justification on employee conflicts and
collaboration of all the levels of employees. As stated by Edmonstone (2015, p.9) the lack of
effective communication among the operation team often leads to detailed problems like,
disputes regarding job roles, unexplained responsibilities, lack of problem solving for employee
conflicts and even more. More importantly, the management style and leadership style of the top
head plays a key role in this aspect. The expectations and working style of employees differ from
one another. The implementation of more strategies to retain employees, by the Ryanair's shall
not only benefit in business but also provide the organisation with standard reputation. The
Virgin group is meeting the similar targets along with maintaining a standard reputation in the
market.
ii) Analysis of the change in the strategy of two companies
The Ryanair's believe in the traditional method and has been surpassing expectations by
maintaining the same strategies. The company is less likely to be open to new changes or
emergences of ideas or role models. On the other hand, the Virgin group of enterprises follows a
comparably broader mindset to welcome new ideas from effective sources such as, expertise’s
from neighbor company's, employees, business professionals and sources from all around the
premises. This is helping in the improvement of work culture along with personal growth of the
employees. Irrespective of the mentioned factor, the Virgin group can include certain restrictions
and setting the right expectations with the employees, which shall decrease the rate of resource
exploitation or other unnecessary conflicts among the employees. Moreover, the Virgin group
has a complex organizational structure, which is the cause of minor conflicts and has an effect on
the goods and services. The right division of distinctive departments can simplify the working
order.
This is on considering the Handy’s type of culture consisting of 4 distinct cultures, as stated
below-
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 Power culture- This type of culture is deeply relied on people instead of the committee.
This is a highly influential culture that is being adopted by Virgin on considering the
above assessed information. This is due to the nature of this culture that attracts
politically minded people who are very much power oriented and assists in quickly
responding to the actions. Person culture- It is normally being adopted by those interested in operating within an
unusual culture. This type of culture is apparent to give a sense of superiority to the
employees where it is suitable for those having expertise knowledge in their own field
of work. Role culture- This culture is immensely important for those who are very much
concerned about performing a specified role with position being the main source.
Although, this is the most appreciable culture that tends to provide a sense of security as
well as opportunity to the workers. It is for instance on considering the adopted
approach of Ryanair. Task culture- It is a very much job oriented approach adopted by those who are required
to undertaken projects and complete it on time. This is specially for those have adopted
a matrix organizational structure.
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Task 2 Potentiality as a prospective manager
a First- List the skills in management career (LO2.1)
In order to be successful in the management careers, there is a requirement of some skills those
help them to achieve the goals as well as solve every problem. The skills are being proactive,
time management skills and active listeners.
Problem-solving ability - A manager is required to have the ability to solve any problem which
can harm the travel and tourism industry. In the view of Cheramie et al. (2014, p.49), the
manager is needed to provide the solution for any kind of problem that has taken place in the
organisation. In the travel and tourism industry there arises various types of problems those are
needed to solve d by the manager with their skills of problem-solving. This is in order to assess
my own problem solving skills, it is currently at a moderate level where I am required to be
updated about the current prevailing changes in the market to perform well and take quick and
effective decisions.
Time management - In order to complete any task, the manager is required to be specific
regarding their time management because if the time is not managed properly then it can create
trouble for their own. As opined by De Los Ríos-Carmenado et al. (2015, p.10), time is required
to be managed properly because the entire task is done on the specified time. The task which is
high priorities are required to be set on the first and then all the entire task. I have a very
reasonable skills of time management where at the rime of work load, I am often not able to
manage the work on time and get even more loaded. I hereby need to improve these skills of
mine to the earliest possibility.
Decision making - The manager is required to have the ability to make the decision based on
their problem that has arisen. In the travel and tourism industry there come some of the critical
situations that require taking decisions for the benefit of an organisation. I believe having
effective skills of decision making where I believe taking decisions by looking onto all related
aspects of a work. This helps in making reliable set of decisions where I also believe in involving
people related to it and respects everyone’s view. Although, not being effective in resolving
issues in problematic situation, I am required to attain updated knowledge in the associated
fields.
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Planning - In the travel and tourism sectors, there are various types of events those required the
ability to plan for conducting the work. The chart that is created for managing the team is needed
to be planned properly by the managers of the organisation. I possess some effective skills of
planning where I consider referring to a stepwise approach to plan in the most desired manner.
Communication skills - In order to communicate with the employees of the organisation there is
a requirement of having a proper communication skill. In the travel and tourism sectors, the
communication skills help the manager to have a good flow of communication between the
employees as well as the customers. As asserted by Hwang and Ng (2013, p.280), in the
communication skills both the verbal and written communication is helpful. I hereby believe
having effective abilities of communication in all format with both positive verbal and written
skills.
Figure 3: Skills essential for successful career in management
(Source: Created by author)
Second- Carrying out a personal skills audit (LO2.1)
Personal Skill Audit
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Skills Level of performance
Problem-solving ability My problem-solving skills are needed to be
better because sometimes when there comes a
difficult I get confused while solving them. I
need to improve my skill for solving difficult
situations.
Time management I have a proper time management skills that
help me to do my task at the specific time.
Decision making In terms of decision making, the strategic
decision making is my forte for taking any
decisions.
Planning My planning capacity is much higher and
there is a requirement for more improvement
the skill of planning for better performance in
the tourism sector.
Communication skills I am better at the verbal communication than
the written communication.
b SWOT analysis (LO2.2)
SWOT Analysis
Strength
● Verbal communication skill
Weakness
● Time management
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● Problem-solving ability ● Written communication
Threats
● Decision making
● Problem solving
Opportunities
● Acting as a bridge between the
employees and customer
From the SWOT table, it is clearly understood that there is a requirement of improving the
weakness in order to be a good manager. Moreover, the threats are needed to be careful and be
aware of them. The opportunity in terms of being a bridge that helps for communicating with the
employees and customers in the travel and tourism sector. In the view of Erez et al. (2013,
p.350), for being a good manager the strength of verbal communication is much importance for
solving any kind of problem for the betterment of own. The verbal communication is helpful in
terms of providing a proper presentation in front of the employees as well as their arise various
problems in the organisation so it is needed to solve the problem. In addition to that, the
opportunity for personal skills is mainly helpful for hosting various events and helpful for the
proper implementation of planning and strategies.
Time management is always a weakness for me and there is a room for improvement as well.
The proper improvement of time management can be helpful for making any task or work
completed on the given timeframe. As per the view of Nahavandi (2016, p.100), in order to be on
the top of the managerial position, there is a requirement of improvising the weakness which is
time management as well as written communication. The manager is an integral part of an
organisation thus, by being a bridge is much helpful for the organisation. In addition to that, by
putting more focus on the strength can be helpful for the manager to be on the top and have a
smooth flow of work. While conducting the work properly the threat is mainly coming while
taking the decision or solving any kind of work.
c SMART objective (LO2.3)
In order to set some of the prioritised objectives, there is a requirement of appropriate planning
on that estimated time to perform on this task. The objectives are mostly based on the SWOT
analysis for developing my potentiality. In the opinion of Srimannarayana (2015, p.300), the
strength is required to be used as the channelize efforts for capturing the opportunities in the
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travel and tourism sector. Moreover, in each and every plan there is a requirement of some
contagious plan that if the plan is not properly done then it can create trouble. The objective is
based on the SMART target setting.
Objective 1: To improve the time management ability.
S - Specific I wanted to complete the task on the set time
period without missing the deadline.
M - Measurable I will be setting the task as early a possible
along with that I will able to complete the task
on the set time period.
A - Attainable In the beginning, I will be setting the time
period and then will make a checklist for
completing the task in the set time frame.
R - Relevant The time management is essential to be
improved because then it will help for
completing the task on the set time frame
without any delay.
T - Time-bound It will take around 2 years to achieve the
objectives.
Objective 2: To be confident while taking any kind of decision or solving any problem.
S - Specific I will take any difficult situation for building
my confidence in terms of making decisions
and solving the problem.
M - Measurable I will measure my progress by the success of
how much difficult situation has been solved
by me.
A - Attainable I will accomplish this by acquiring some of
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the important decision-making works.
R - Relevant With the help of improving the confidence
can be immensely helpful in terms of taking
the decision without any fear and solving all
the problems.
T - Time-bound It will take around 5 years to achieve the
objectives.
Objective 3: To improve the communication skill for a better flow of communication in the
travel and tourism sector.
S - Specific I will become experts within the organisation
of the travel and tourism sector by improving
the communication and it will help me to
communicate without any hesitation.
M - Measurable I will measure this by not getting scared from
communicating as well an if the opposite
person properly understands it.
A - Attainable I will attain it by communicating without
every person and give my best unless and
until the opposite person does not understand
it.
R - Relevant The improvement of communication skill will
automatically reinforce my managerial post as
well as a, low me to communicate with
everyone.
T - Time-bound It will take around 10 years to achieve the
objectives.
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Task 3 Showing the managerial skills with a service and business context
a SMART objective (LO3.1/3.2)
Objective 1: To provide proper training to the staff members
S - Specific The staff member will able to solve any issue
regarding the service and have knowledge
regarding the services those are provided to
the customers.
M - Measurable It will be measured if the employee's work
properly without any type of complications.
A - Attainable It will be attained, by conducting a training
session of the employees with both practical
and theoretical training.
R - Relevant The staff training will provide immense
knowledge regarding the services and
equipment that can help in any situation. In
addition to that, it the customer service will
also be improved and there will be no more
compliant.
T - Time-bound The objective will be fulfilled within 2
months
Objective 2: To enhance the promotional activity of beachfront holiday complex
S - Specific The promotional activity will be able to
provide the correct information regarding the
opening as well as their location.
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M - Measurable It will be measured, if the customers are
coming on the right without any complaint or
query.
A - Attainable It can be attained while conducting some
events and activities in the malls or some
centre area of the country.
R - Relevant It will make a good brand image as well
establish the hotel in front of customers
without any kind of confusion regarding their
locations.
T - Time-bound It will take around 2 months to achieve the
objectives
Objective 4: To renovate the signage of the beachfront holiday complex
S - Specific The renovation will able to clear the
confusion regarding their locations of service
that are provided.
M - Measurable It will be measured if the customer is coming
to have those services without going to the
wrong place.
A - Attainable It will be attained if the hoardings and signs
are allocated in proper way and are showing
the correct place
R - Relevant There will be no more complaints from the
customer side that they are going to the wrong
place and customers will later enjoy the
correct service from the correct place.
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T - Time-bound The renovation can be done by 2 months
b Recommendation for improvising the customer services and provide reasons
for the recommendation (LO3.1)
In the hotel industry there arrives various situation where improvements are required for the
benefit of the employees as well as the entire organisation. In addition to that, there is a
requirement of providing a better customer service so that it can create a positive impact on the
other customers those are coming to stay. In the view of Tufail et al. (2017, p.350), the customer
service can be improved if there is a good employee skill for tackling all the problems of
customers those are coming in the way. In the competitive market if the number of customers got
decreases then it automatically shows no competition. There are some of the recommendations as
follows:
Training of the hotel staff - Customer service is mainly regarded as the top-down endeavour
thus; training of the hotel staff is required as per the standards. In the opinion of Farndale et al.
(2014, p.210), the training can be helpful for providing a better service by knowing the
requirement of customers. It is recommended because it will be helpful for providing a better
service to the customers.
Improving the customer interactions - In the hotel, there is a requirement that the employees
interact with the customers properly. As commented by Nitta and Savnik (2014, p.150), while
interacting with customers it is required that the staff properly hear the customer as well as
ensures that the customer understands it properly. It is recommended because if the customer
interaction is improved then it creates a positive impact on the hotel.
Implementation of better customer service strategy - The staff is needed to have a proper
knowledge of customer interactions. It is recommended because if a proper strategy is
implemented then it is useful for not having any kind of complaint from the customer service and
hotel will provide a good customer service. As per Dalton et al. (2015, p.390), the staff is needed
to be available at any time when the customer wanted help.
Provide the customer with a platform for putting their feedback - The hotel is needed to be
in front of the customer regarding any kind of issue. The staff is required to have knowledge
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regarding any kind of experience that is faced by a customer be it worse, good, or bad. As per
Raki et al. (2016, p.300), the feedback is much important because with the help of them the
services can be improved. It is recommended because it provides an idea that in what way the
hotel is lacking behind and getting a lot of complaints.
c Apply with a theory for leading and motivating a team (LO3.3)
The Maslow hierarchy of needs is mainly a motivational theory which has five-tier models that
will be immense helpful regarding motivating as well as leading team to achieve their objectives.
In the hotel sector, most of the works are done by an employee thus, it is very much necessary
for motivating a team to achieve the goals. As per the view of Bočková et al. (2016, p.29), it is
the duty of all the employees to move ahead of the hierarchy in order to have the level of self-
actualisation. The employees are needed to provide with their biological needs such as food, air
and so as per the first layer of the Maslow model.
In addition to that, the employees in the hotel are needed to be safe and secure so that, the
employees do not fear from anything. Moreover, in order to motivate the employees the hotel
needs to keep in mind regarding the employee's needs that will help them to be motivated in their
work. As per the opinion of Dawe (2016, p.120), in a team, a manager is required to ensure that
the team is motivated and work properly without any type of trouble. If all the employees are
satisfied then there is automatically a smooth flow of work in the hotel environment. In addition
to that, the staffs are required to make them confident in any kind of work.
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Figure 4: Maslow Hierarchy of needs
(Source: Bočková et al. 2016, p.29)
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Task 4 Career development's plan (LO4)
an Analysis of the current management skills and provide examples from
travel and tourism (LO4.1)
In order to build a career in the travel and tourism, there is a requirement of some specific skills
which will be immensely helpful for creating a strong position. Those are:
Adaptability - In the travel and tourism sector the workforce is changing rapidly thus, it is
required to adapt to those changes to have a steady workflow. As per Racelis (2013, p.32), the
adaptability skill will be helpful in terms of being adopted with any kind of difficult or critical
situation that will support for building their career.
Time management - In the career development, the time management is an essential part.
Moreover, in the travel and tourism sector, time management is an essential factor because if the
work is not done on the given time period then it can create a lot of trouble. As opined by
Phambuka-Nsimbi et al. (2015, p.20), each and every work is required to be completed on the
given time frame.
Communication - In order to work in the travel and tourism sector, there is a requirement of a
good communication plan in terms of interacting with others. In the opinion of Courtney et al.
(2013, p.16), communication is the main part in the personal as well as professional development
in order to sustain the position.
Leadership - In order to have the higher position, it is required to have the ability to lead a team
to have a smooth flow of work. As per Budhwar and Debrah (2013, p.55), the leadership skill
will be helpful in terms of implementation and make any decisions.
b Produce a management development plan (LO4.2)
In order to meet with the professional and personal development plan, there is a requirement to
put a focus on the skills those are having an utmost importance for the development of career. In
the view of Van Cranenburgh et al. (2014, p.530), in terms of getting a higher position there is a
requirement to give more focus on the development skills.
Table 1: Development plan
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SMART
objectives
(2, 5 & 10
yrs.)
Specific
knowledge,
skills
required/achie
ved
Rating for
the relevant
skills
Resources
required
(money,
people,
material)
By what
time
(timeline)
The action
was taken:
Enhancement
of
Communicati
on skills
Fluency while
talking, proper
knowledge of
words and
clear voice.
Good There is a
requirement
of resources
such as
presentation
2 years By taking
regular
participation
in the
presentation
as well as
joining of the
class of
communicatio
n
Time
management
skills
Proper
knowledge of
time and faster
for completing
the task on the
set deadline
Need
improveme
nt
There is a
requirement
of people
5 years Reviewing of
past
experiences
as well as
setting a time
limit for every
task to be
completed
Team
building
ability
Proper
interaction
with team and
motivating the
team members
Average There is a
requirement
of materials
10 years There is a
requirement
to work in a
practical
environment
along with
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that indulge in
interactions
with other
colleagues
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Conclusion
From the above study, it is found that the developing manager is required to have some the skills
which are helpful for achieving the targets in the travel and tourism sector. In order to be an
effective manager the main style that is to be focused is the democratic leadership style. In
addition to that, there is a requirement of the proper flow of communication between the team
members to have the steady flow of work and help for achieving the goals. In the management's
sector there require various skills such as time management skills, communication skills and so
on. On the personal basis, there is some weakness such as managing time and theatres and
strength that is needed to keep in focus. Moreover, the customer services are required to be
improved with the help of proper training provided to the staff for making a good position of the
hotel. In addition to that, the development of the career in travel sector can be done with the
implementation of skills such as communication and so on.
25

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