The High Service Sponge - Lessons from The Steam Engine

Running head: THE HIGH SERVICE SPONGE - LESSONS FROM THE STEAM ENGINE 1
The High Service Sponge - Lessons from The Steam Engine
Name of Student
Name of University

THE HIGH SERVICE SPONGE - LESSONS FROM THE STEAM ENGINE 2
Answer 1
The IT enabled measurement systems operate in accordance to the process that they are
being programmed upon manually. Although they have been set as per industry standards,
however the process is found to fail significantly in exhibiting immense effectiveness in
measuring the right set of things. As a result, the final outcome of the process is widespread
failure in delivering customers the essential service standards. Furthermore, the development of
decisions relating to order fulfilment in accordance to local measures made the situation worsen
further. It is mainly due to the fact that the process goes ahead with developing trade-offs that
goes ahead with development of immense conflict situation. Finally, the chaos and confusion
thus resulted in the process results in loosing the overall process of customer monitoring.
According to Laguna and Marklund (2018), absence of close monitoring of the system goes
ahead with increasing the likely chances of error to take place within the process. On the other
hand, the increased pressure from senior management to continuously reduce the overall costs
associated with order fulfilment and customer service are critical to highlighting in great detail
the ineffectiveness of measurement techniques.
According to Moon, Yi and Ngai (2012), lack of adequate data on how to carry on with
the measure process seems to one of the most notable factors identified to result in overall
failure. In such a situation, the process tends to direct the ability of the system to successfully
comply with the promised orders within the allocated deadline. Employees often suffers from
absence of proper knowledge on the reasons that results in emergence of such crisis situations
relating to customer service and order fulfilment. On the other hand, Dumas, La Rosa, Mendling
and Reijers (2013) stated that measurement processes are the final outcome of an individual
effort and thus likely to exhibit error even in in situations where IT has been successfully

THE HIGH SERVICE SPONGE - LESSONS FROM THE STEAM ENGINE 3
implemented. The programming codes are final outcomes of human skill and processes and
thereby the overall effectiveness of the system varies significantly based on the degree of
monitoring and change adaptability successfully exhibited by the process.
Answer 2
The analogous decision exhibited by Paul of steam engines as well as long jumping are
integral to helping the measurement system overcome its present failure. Both order fulfilment
and customer service can be enhanced significantly since as per the steam engine, through
successful reaching up to a position of zero precision. First and foremost, the overall
measurement process must seek to identify new and innovative processes as well as incorporate
them in order to ensuring that the proposed action plan is likely to deliver high performance
capability and effectiveness. According to Tidd and Bessant (2018), an organisation will be in a
position to experience immense measurement effectiveness if they have successfully adopted the
concept of change adaptability. However, the new measurement processes thus delivered must be
successfully able to provide adequate opportunities to grasp on the new and innovative factors
looking forward to determining the overall performance effectiveness. On the other hand, Cruz-
Cázares, Bayona-Sáez and García-Marco (2013) stated that the process associated with
continuous learning is critical to yielding better operational returns. It is mainly due to the fact
that the process is immensely dedicated to improving the measurement systems than before. It
also requires identification of processes that tends to use comparatively lesser amount of power
consumption to aid the process of an effective measurement system.
The process associated with seeking feedback of customers as well as intermediaries
associated with different aspects of measurement process seems to be highly integral. Based on
the feedback obtained, suitable changes to the existing system can be made which in the long run