Hospitality Business Toolkit

This project provides a comprehensive toolkit for students studying hospitality management. It covers key areas like financial performance measurement, talent management, legal and ethical considerations, functional roles, and communication, coordination, and monitoring methods. The toolkit includes practical examples and recommendations for effective implementation in the hospitality industry. Desklib provides past papers and solved assignments for students.

THE HOSPITALITY
BUSINESS TOOLKIT

Table of Contents
ACTIVITY 1....................................................................................................................................3
ACTIVITY 2..................................................................................................................................14
Activity 2.......................................................................................................................................15
Recommending methods to measure Financial Performance...................................................15
Activity 3.......................................................................................................................................16
HR life-cycle for Talent management.......................................................................................16
Activity 4-360................................................................................................................................17
Performance planning...............................................................................................................17
Activity 5.......................................................................................................................................18
Training for law of the Hospitality Industry.............................................................................18
Activity 6.......................................................................................................................................19
Briefing on Legal and Ethical Considerations..........................................................................19
Activity 7.......................................................................................................................................20
Exploring functional roles.........................................................................................................20
Activity 8-360................................................................................................................................21
Analysing Communication, Coordination and Monitoring methods........................................21
REFERENCES..............................................................................................................................23

ACTIVITY 1
Carnival Corporation & PLC uses double entry book-keeping system for recording its
financial transactions. As per this system all the transactions done by company has affects on
both sides of books of accounts of company. After this transactions are posted in to ledger
accounts which helps company in preparing trial balance(Parmenter, 2015).
Journal Entries

Date Particulars Debit Credit
01/02/18 Purchase a/c Dr.
To Kate's Kitchen
a/c
£5,001.00
£5,001.00
01/02/18 Purchase a/c Dr.
To Harry a/c
£29,552.00
£29,552.00
03/02/18 Cash a/c Dr.
To sales
£13,027.00
. £13,027.00
06/02/18 Kate's Kitchen a/c Dr.
To Bank a/c
£5,001.00
£5,001.00
10/02/18 Cash a/c Dr.
To sales a/c
£10,653.00
£10,653.00
14/02/18 Bank a/c Dr.
To sale a/c
£2,008.00
£2,008.00
17/02/18 Cash a/c Dr.
To sales a/c
£13,321.00
£13,321.00
17/02/18 Harry's a/c Dr.
To cash
£29,552.00
£29,552.00
22/02/18 Purchase a/c Dr.
To Kate's Kitchen a/c
£7,013.00
£7,013.00
24/02/18 Cash a/c Dr.
To sale a/c
£12,329.00
£12,329.00

Total £127,457.00 £127,457.00
Sales Account
Date Particulars Amount (Dr) Date Particulars Amount (Cr)
03/02/18 By cash £13,027.00
10/02/18 By cash £10,653.00
14/02/18 By bank £2,008.00
28/02/18 To closing bal. £51,338.00 17/02/18 By cash £13,321.00
24/02/18 By cash £12,329.00
£51,338.00 £51,338.00
Sales Account
Date Particulars Amount (Dr) Date Particulars Amount (Cr)
03/02/18 By cash £13,027.00
10/02/18 By cash £10,653.00
14/02/18 By bank £2,008.00
28/02/18 To closing bal. £51,338.00 17/02/18 By cash £13,321.00
24/02/18 By cash £12,329.00
£51,338.00 £51,338.00
Sales Account
Date Particulars Amount (Dr) Date Particulars Amount (Cr)

03/02/18 By cash £13,027.00
10/02/18 By cash £10,653.00
14/02/18 By bank £2,008.00
28/02/18 To closing bal. £51,338.00 17/02/18 By cash £13,321.00
24/02/18 By cash £12,329.00
£51,338.00 £51,338.00

Purchase AccountACTIVITY 1
Carnival Corporation & PLC uses double entry book-keeping system for recording its
financial transactions. As per this system all the transactions done by company has affects on
both sides of books of accounts of company. After this transactions are posted in to ledger
accounts which helps company in preparing trial balance(Parmenter, 2015).
Journal Entries
Date Particulars Amount (Dr) Date Particulars Amount (Cr)
01/02/18 To Kate's a/c £5,001.00
01/02/18 To Harry's a/c £29,552.00
22/02/18 To Kate's a/c £7,013.00 28/02/18 By closing bal. £41,566.00
£41,566.00 £41,566.00

Kate's Kitchen Account
Date Particulars Amount (Dr) Date Particulars Amount (Cr)
06/02/18 To bank £5,001.00 01/02/18 By purchases £5,001.00
22/02/18 By purchases £7,013.00
28/02/18 To closing bal. £7,013.00
£12,014.00 £12,014.00

Harry's Account
Date Particulars Amount (Dr) Date Particulars Amount (Cr)
17/02/18 To cash £29,552.00 01/02/18 By purchase £29,552.00
£29,552.00 £29,552.00

Cash Account
Date Particulars Amount (Dr) Date Particulars Amount (Cr)
03/02/18 To sales £13,027.00 17/02/18 By Harry's a/c £29,552.00
10/02/18 To sales £10,653.00
17/02/18 To sales £13,321.00 28/02/18 By closing bal. £19,778.00
24/02/18 To sales £12,329.00
£49,330.00 £49,330.00

Bank Account
Date Particulars Amount (Dr) Date Particulars Amount (Cr)
14/02/18 To sales £2,008.00 06/02/18 By Kate's a/c £5,001.00
28/02/18 To closing bal. £2,993.00
£5,001.00 £5,001.00

Trial Balance
Particulars Debit Credit
sales £51,338.00
Purchase £41,566.00
Kate's Kitchen £7,013.00
Cash £19,778.00
Bank £2,993.00
Total £61,344.00 £61,344.00
ACTIVITY 2
Carnival Corporation & PLC has to use Key Performance Indicators (KPI's) which helps
company in monitoring & managing its performance and helps company in maximising its
profits(Orwin and Kersey, 2016).
 RevPASH- RevPASH is revenue per available seat hour for a particular period such as
for lunch or dinner and for each day. It is recommended to restaurant to use this KPI
because it helps Carnival corporation & PLC to manage its budget & financials.
According to this KPI restaurant's financial manager can make budget on purchasing of
raw material for cooking, can improve availability of seats and optimize labour work
hours which further helps cruise operator in minimising cost & maximising profits which
is a principle of financial management.
 Cash Flow- Cash flow statement is to be used by Carnival because it helps company in
managing outflow & inflow of cash in firm which also helps in managing financial
performance of business. If company is having more inflow of cash than it is in profits
and according to principles of financial management Carnival Corporation & PLC is

having enough cash for meeting its all liabilities. Thus, it is recommended to restaurant of
cruise operator to use this KPI as company is also providing variety of services(Sangster,
2015).

Activity 2
Recommending methods to measure Financial Performance
There are various methods by which financial performance of a restaurant can be
measured in many ways out of which two most common key performance indicators that can be
used to measure financial performance are :
 By calculating revenue and net profit margin: In restaurant industry revenue sales per
available seat helps the restaurant owners to calculate the revenue generated by the
restaurant which eventually helps to calculate and measure financial performance (Hair
Jr, and et.al., 2015). It is a good measuring method because it helps in calculating the
average and margins of the restaurant. In other words this revenue calculation helps in
calculating the overall net profit margin. This recommendation is based on the principle
which says to collect sufficient details in descriptive manner so that operational units are
financed properly which includes funding sources, revenue estimations, net profit
margins, changes in activity plan etc.
 By calculating sales per labour and sales per labour hour: Another method that can be
used in restaurant industry to calculate financial performance is to calculate sales per
hour and sales per labour. Productivity of staff members and labours in restaurant
industry directly affects the success of the restaurant business and affects the overall
financial performance. It is not only important to calculate sales per labour but it is also
important to calculate sales per labour hour. Both the sales are calculated by the
managers of the restaurant either daily or once in a week so that all the positive and
negative effects of current trends on overall financial performance can be calculated. This
will also help the restaurant to apply different kinds of offers or discounts that can be
applied. This is based on the principle of analysing cost where assessment of financial
services, calculations of overall sales is done,
These both will help in calculating and measuring financial performance of the restaurant
on its cruise liner.

Activity 3
HR life-cycle for Talent management
Different stages of HR life cycle
 Recruitment: Growth of business is done when right people are hired for the business.
For the success of this phase HR life cycle depends upon creating strategic plan for
hiring, finalizing beneficial packages for attracting candidates and lastly by developing
interview protocols.
 Education: In this phase all the new employees are educated for their new positions and
responsibilities in order to perform their duties properly.
 Motivation: Motivating employees is extremely important as they are the only one who
helps in increasing the turnover of the company (Dong, Chen and Wan, 2018). This
motivation is at peak at the first ninety days of the employment. So, it is the responsibility
of HR to motivate their employees.
 Evaluation: In this phase regular feedbacks are taken on regular basis in order to evaluate
the employees on the basis of their performance.
 Celebration: After achievement of the milestones given to the employees they are
rewarded for their performance.
Importance of HR life cycle for talent management
Talent management plays the important role in business strategy as it manages human
resource of the company. Talent management is an integral to modern business and it is one of
the crucial management function of Carnival corporation & Plc which is a British-American
Cruise operator company. Various major benefits of the talent management has been described
below:
 It helps Carnival Plc in accomplishing the main objectives along with the efficient
business performance.
 Talent management also assists the organization to build the talent pool in order to meet
the future exigencies of the business.
 It helps Carnival company in increasing the competition for other companies operating in
the same field and talent management is also responsible for progressive and sustainable
development of the company.

 It ensures the enterprise in accomplishing the effective leadership styles and helps in
motivating the staff of the firm. This result in effective productivity and maximised
profitability.
 It provides automated core processes which helps in maintaining the data which helps in
maintaining the large amount of database within Carnival Plc (Frende, Biedma and
Arana, 2017). This leads to the better decision making.
 It performs various tasks effectively and automatically such as creating payslips for
employees of Carnival. It also helps in planning for the appropriate strategies which helps
in sustainable development of the enterprise.
 Talent management helps in retaining the employees who have possessed higher skills
and knowledge. Moreover, these management programs provides the opportunities for
the individual to develop the skills and knowledge regarding the operations of the
business.
Activity 4-360
Performance planning
The performance planning is a formal process within organization in order to plan,
organize and discuss different strategies and actions of the Carnival Corporation and Plc.
Performance planning mainly helps in discovering appropriate strategies related to individual as
well as organizational goals. It also includes various methods involved in review cycle and
appraisal of the employees. In order to resolve the problems with the staff of the Carnival
corporation, it is very important to adopt the performance improvement plan in the company.
Performance management plan includes three basic stages for the employee development such as
coaching, corrective actions and terminations. Performance management plan of the Carnival Plc
includes various stages which are described below:
 Review improvement areas: As this company is facing various problems related to the
staff retention as they are completely unsatisfied with the working conditions and
additional tasks. So manager of the company need to review the performance of the
individual employee and then additional tasks need to be assigned according to their
efficiency. Also, company need to make the policies regarding the incentives of the
employee in case of additional tasks (Cascio, 2015). It motivates them to perform better.

 Defining the matrices of performance: managers of Carnival Plc need to create a
performance matrices chart in order to identify the effectiveness of individual employee.
It helps in appraisals of the employees within the company. Low performers granted less
appraisals as compared to high performers.
 Reviewing employee's suggested plan: In order to retain the waiters and waitresses in the
company for the longer time, manager need to full-fill their requirements. So employees
of Carnival are advancing various ideas and plans for improved working conditions
which need to be considered and proposed as a plan the owner of the company.
Staff of Carnival Plc is not getting proper treatment and they have lot of issues with the working
conditions and work load. So these issues will be resolved if the manager introduce incentive
criteria for those who are taking extra work (Shields, and et.al., 2015). This is one of the most
important factor which motivates and encourages the employees in performing better as they get
extra monetary benefits. It helps in retaining them for longer time.
Activity 5
Training for law of the Hospitality Industry
There are various laws suggested by the government of the UK in order to maintain the
hygienic food at restaurant, working conditions, law regarding the employment of the people etc.
These legal policies of the government avoids the human exploitation and helps managers in
delivering the effective services to its consumers. So managers of the Carnival Plc, has decided
to develop the skills and knowledge among the workforce regarding various legal procedures
governing the operational criteria for hospitality industry. Although, it is very important to
provide enough knowledge to the managers and employees as such laws helps in delivering
effective services from hotels, lodging places, restaurants, bar clubs, spas and convention
facilities which serve food or provide places for overnight stays. Various legal laws related to the
hospitality industry are as follows:
 Keeping customer safe: The health and safety Act of 1974 which ensures proper hygiene
during the preparation of food in Carnival restaurant. This Act consists of providing safe
environment to the customers. It is very important to deliver germs free services to
customer. Lack of nutritious supplements may be responsible for the legal issues as
customer may complaint about the industry.

 The safety signs and signals regulations Act 1996 which mainly comply with illnesses
and absences of the employees may comes under this act (Koseoglu, Law and Dogan,
2018). So staff members are protected under this act as the hotels includes very hard
working and unsuitable shift patterns which may impacts on the health of employees.
 Regulation 1994: In order to protect health safety and welfare of the guests hoteliers are
obliged to ensure that all the gas equipments and gas appliances meet with the proper gas
safety. All such safety comes under this act.
 During the booking process of the customers so hotel staff need to protect the data which
comes under the act of Protection Act 1998. if the payments proceed by the customers
with credit cards then these need to be clearly mentioned in guest bill (Ladkin and
Buhalis, 2016). Specific al and personal data held on a computer need to be available at
the public and the owner of Carnival industry need to notify such data to commisioner.
Activity 6
Briefing on Legal and Ethical Considerations
Legal and ethical considerations are the important part of carnival that deals with the
various type of rules and regulations. It helps to maintain all the business activities in effective
manner. The regulations may impact on the decision making where moral imagination has
recognised the routine choice and relationships in terms of ethical dimensions. It helps for
employee to understand their equal right and ability to identify the priorities, issues and
competing values. Sometimes, ethical sensitivity is making an issue because it has greater moral
intensity of an issue, it directly impacts on the decision maker those who are taking the serious
decision regarding the development, management etc. In carnival, Employees moral emotions
are the part of human when manager has understands their feeling and also encourage the staff
members or take actions (Ladkin and Buhalis, 2016). It helps for both employers and employee.
In carnival, HR manager has decided to encourage and motivate the people towards their task for
providing the rewards. In this way, employee will feel happy to participate in the business
functions and performed in well manner. In this way, they can take better decision relating the
development and also increase the productivity or profitability in marketplace. There are
important ethical principles that includes in code of ethics. Professional values always include
the importance of technical competency and loyalty between the peoples. Decision making

criteria has been fixed on the basis of work decision that involves the feasibility, legality etc. In
this way, people also used an appropriate legislation and regulation followed by Carnival to
maintain their operations and functions in proper manner.
Activity 7
Exploring functional roles
Memorandum
Reports to : Human resource Manager
In carnival industry, HR manager plays important role in the hotel industry to handle the
employment issues and problems. They have an ability to coordinator when staff members
work under the general guidance to perform different role in proper manner.
Also, coordinating the administrative support the human resource team in according with the
standards of hotel. It ensures that people need are met in a timely manner. HR manager has
provided the training session to the staff member because untrained people create so many
problems that directly impact on the day to day operations. In this way, it has required for
providing the training session for staff members to do their task in proper manner. All the staff
members are participating in the program to improve their skill or knowledge (Alnawas and
Altarifi, 2016). On the other hand, There are different functional roles within the hospitality
sector.
 Housekeeping is the important functions in the hotel where it keeps cleaning and tidy
the rooms of guest. It is the important task of housekeeper team to maintain the facilities
within rooms.
 Front desk services has provided by executive within hotel, it could be argued that very
little thing would happen. The people are constantly touched with the guest and may
responsible for handling the booking services. It often required for performing different
task that must meet the exact requirements of guests.
 Maintenance is an essential for hotel industry to utilise the best quality of products that
can use in rooms. Noonday's people are tech oriented which always demand of more
electronic appliances such as DVD players, TV screen and computers.
 Marketing and sales are the promotion medium where marketing team is responsible for

converting the prospects into the paying guest. It must keep update the details of
services on different channels. Marketing is the biggest responsibilities to identify the
need and requirement of consumers but executives want to control the same message
that being share with the targeted audience.
These are the different type of functional role performed by the employees those who are
working in the hotel. They are participating each role after the training program so that it easy
for people to handle the business operations and functions in proper manner.
Activity 8-360
Analysing Communication, Coordination and Monitoring methods
ommunication, coordination and monitoring are the different parameter that can help in the
employee when they are moving from one department to another. In carnival, Food and
Beverage department has offered the services to the guest such as food products and many types
of drinks etc.
Communication method
It is the important in beverage and food department to communicate with their staff members by
using orally and written. It helps for transmitting the signals from one people to another. Many
people use the telephonic conversation to identify the people need and requirement according to
the guest.
 written
 email telephonic
Monitoring method
There are different type of categorise of monitoring the activities of staff members in the food
and beverage department
 Technical monitoring Functional Monitoring
coordinating method
Coordinating is important part of manager to interact with the other employee for managing the
business operations and functions in proper manner. They also understand the need and

requirement of employee to give the more facilities where they provide the best services to their
guest.
 Internal
 External
 procedural and substantive
These are the method that help for carnival to achieve their specific goals and objective of
business. Every method has performed specific task to control the business operations in
effectively and efficiently (Tajeddini, Altinay and Ratten, 2017).
Recommendation:
It has recommended for manager to provide the different facilities to the employee such as
incentives, salary increments and rewards etc. these are the important factors that help for
organization where employee can do their task in full of perfections in proper manner. It helps
to explore all the services in marketplace by using distribution channel. Many people can attract
towards the industry after checking the experience. In this way, it is necessary to maintain their
position in global world.