Different Functional Roles within the Hospitality Sector

This presentation discusses the different functional roles within the hospitality sector and the importance of effective communication, coordination, and monitoring in the industry.

Hospitality Business Toolkit

This report is based on Just Juicy deals with various products such as juices, smoothies and beverages
and its aim is to meet the needs of customers by providing excellent quality of goods and services. It
consists of different functional roles within the hospitality sector along with different methods of
communication, coordination and monitoring related to hospitality industry.
Introduction

The aim of hospitality sector is to provide best and effective services to their customers to gain
customer satisfaction. Proper communication strategy plays an effective role to avoid
misunderstanding between them and to achieve the task in a limited time. There are various
departments in an organization such as finance, marketing and so on that are interdependent to each
other. Each are assigned their roles in according to their specialized skills so that they could work
beyond their reach.
Different functional roles within the hospitality sector

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Below the points describe the role of various functional departments which are presented as follows:-
•Finance and Marketing department: Both these department are interconnected as their opinions and
views are regarded as important point of consideration. The financial department handle all business
transactions that includes sale, purchase, credit and cash transactions while marketing department prepare an
appropriate plan to increase sale and profits of a business.

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• Human Resource and Food and beverages department: The role of HR is to choose the right
person that matches the talent and skills of an employees and ensure proper functioning in an
organisation. Therefore, it is necessary for organisation to have proper coordination in the workplace.
The beverage department may convey the human resource to hire an skilled staff to conduct the
smooth operation of a business in order to gain competitive advantage within the market.

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• Front office and Information Technology: Today, IT play an important role to facilitate effective
coordination in the organisation. In an era of digital technology, IT help in conducting fast operation
of a business and provide a quick and fast services to their customers. Front office provides the daily
information to the coordinators for achieving the task in a short span of time.

Communication Methods and Levels
Communication: It is a two way process that involve exchange of ideas, thoughts and opinions through oral or
writing medium. Communication play an important role to help employees to achieve the task and also to facilitate
the smooth operations of a firm. There are various communication methods that are describes below:
•Email
•Skype
•Social media websites

Coordination and Integration
Coordination: It is the process of integrating the activities and assigning duties and responsibilities for
conducting the smooth operation of a business. It is one of the key function of management that help in
accomplishing the objectives of a enterprise. Following method can be used for effective coordination:
•Optimum utilisation of resources
•Strategic Planning

Effectiveness of communication methods, integration and monitoring
There are various kinds of communication that help in conveying information and also involve exchange
of ideas, thoughts and opinions from one place to another. This includes Skype, email, Facebook to judge
the overall efficiency and thus help in decision making of a business. The manager of Just Juicy use such
method to provide an effectiveness and systematic working in a company. Thus, it is the responsibility of
the manager of the respective firm to adopt an appropriate method of communication so as to ensure fast
operations of a business.

Recommendation
It has been evaluated that innovation and customer orientation play a vital role to enhance the overall
performance within the hospitality industry. There are several kinds of communication such as Skype and
various social networking sites to evaluate the fast access of information among the customers. This help
in achieving proper coordination and cooperation among the members to facilitate smooth operation of a
business.

From the above information, it can be inferred that the effective management of the respective
organization is achieved by the interlinking of the factors and other departments with each other by
proper communication strategy, effective coordination and cooperation is necessary to facilitate the
smooth operation of a business.
Conclusion

 Jauhari, V. ed., 2014. Managing sustainability in the Hospitality and Tourism Industry:
Paradigms and Directions for the Future. CRC Press.
 Jayawardena, C. and et. al., 2013. Trends and sustainability in the Canadian tourism and
hospitality industry. Worldwide Hospitality and Tourism Themes. 5(2). pp.132-150.
 Jumah, L. and Sulo, T., 2014. Influence of Job Assignment on Employee Turnover in Selected
Medium Sized Hotels in Kisumu City. African Journal of Education, Science and Technology.
2(1). pp.39-45.
References

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