Hospitality Business Toolkit

This project provides a comprehensive toolkit for hospitality businesses, covering key areas like financial management, human resource management, legal and ethical considerations, and communication strategies. It includes practical examples and activities to help students understand and apply these concepts in real-world scenarios. Desklib provides past papers and solved assignments for students.

The
Hospitality
Business
Toolkit

Table of Contents
Introduction .....................................................................................................................................3
Activity 1.........................................................................................................................................4
Double entry book keeping and trial balance..............................................................................4
Activity 2.........................................................................................................................................7
Principles of managing and monitoring financial performance...................................................7
Activity 3.........................................................................................................................................8
Life cycle of HR...........................................................................................................................8
Importance of HR life cycle for talent management....................................................................8
Activity 4.........................................................................................................................................9
Performance management plan....................................................................................................9
Activity 5.......................................................................................................................................11
Specific legislation of organization...........................................................................................11
Examples, that impact of law on decision making....................................................................11
Activity 6 ......................................................................................................................................12
Impact of legislation, ethical and regulation.............................................................................12
Activity 7.......................................................................................................................................12
Interrelation of functional roles.................................................................................................12
Activity 8.......................................................................................................................................13
Methods of communication, coordination and monitoring. ......................................................13
Use of methods in value chain...................................................................................................14
Conclusion ....................................................................................................................................14
References......................................................................................................................................15

Introduction
Hospitality sector has wide area that is included in service industry. It includes many
work like lodging, food and beverage, event planning, theme parks and transportation. Through
this sector people get effective services (Baum, 2019). Carnival corporation & Plc is a British
American organization and it was founded in 1972 by Ted Arison. It headquarters located in
Miami and provide services at worldwide. That provide travel services. It has 100 ships that
provide hotel style, accommodation foods and bars. 120000 employees engaged in this
organization. This report will be cover that principles of finance monitoring, HR life cycle,
performance plan, training at law, legal and ethical consideration and functional roles.
Activity 1
Double entry book keeping and trial balance.
Date Particulars Debit Credit
01/02/18 Purchase a/c Dr. £5,001.00
To Kate's Kitchen
a/c
£5,001.00
01/02/18 Purchase a/c Dr. £29,552.00
To Harry a/c £29,552.00
03/02/18 Cash a/c Dr. £13,027.00
To sales £13,027.00
06/02/18 Kate's Kitchen a/c Dr. £5,001.00
To Bank a/c £5,001.00

10/02/18 Cash a/c Dr. £10,653.00
To sales a/c £10,653.00
14/02/18 Bank a/c Dr. £2,008.00
To sale a/c £2,008.00
17/02/18 Cash a/c Dr. £13,321.00
To sales a/c £13,321.00
17/02/18 Harry's a/c Dr. £29,552.00
To cash £29,552.00
22/02/18 Purchase a/c Dr. £7,013.00
To Kate's Kitchen a/c £7,013.00
24/02/18 Cash a/c Dr. £12,329.00
To sale a/c £12,329.00
£127,457.00 £127,457.00
Sales account
Date Particulars Amount Date Particulars Amount
03/02/18 By cash £13,027.00
10/02/18 By cash £10,653.00
14/02/18 By bank £2,008.00

28/02/18 To closing bal. £51,338.00 17/02/18 By cash £13,321.00
24/02/18 By cash £12,329.00
£51,338.00 £51,338.00
Harry's account
Date Particulars Amount Date Particulars Amount
17/02/18 To cash £29,552.00 01/02/18 By purchase £29,552.00
£29,552.00 £29,552.00
Purchase Account
Date Particulars Amount Date Particulars Amount
01/02/18 To Kate's a/c £5,001.00
01/02/18 To Harry's a/c £29,552.00
22/02/18 To Kate's a/c £7,013.00 28/02/18 By closing bal. £41,566.00
£41,566.00 £41,566.00
Cash Account
Date Particulars Amount Date Particulars Amount
03/02/18 To sales £13,027.00 17/02/18 By Harry's a/c £29,552.00
10/02/18 To sales £10,653.00
17/02/18 To sales £13,321.00 28/02/18 By closing bal. £19,778.00

24/02/18 To sales £12,329.00
£49,330.00 £49,330.00
Kate's Kitchen Account
Date Particulars Amount Date Particulars Amount
06/02/18 To bank £5,001.00 01/02/18 By purchases £5,001.00
22/02/18 By purchases £7,013.00
28/02/18 To closing bal. £7,013.00
£12,014.00 £12,014.00
Bank Account
Date Particulars Amount Date Particulars Amount
14/02/18 To sales £2,008.00 06/02/18 By Kate's a/c £5,001.00
28/02/18 To closing bal. £2,993.00
£5,001.00 £5,001.00
Trial Balance
Particulars Debit Credit
sales £51,338.00
Purchase £41,566.00
Kate's Kitchen £7,013.00
Cash £19,778.00
Bank £2,993.00

£61,344.00 £61,344.00
Activity 2
Principles of managing and monitoring financial performance.
Recommendation :-
Cost of good sold :- I recommend that Carnival corporation should fix their rates of
dishes and services on cheap rates that helps in increase sales because in restaurants many types
of customers take services so it should fix their rates of goods and services according to types of
customers. It also should maintain their cost, sales and revenue that helps in earn sufficient profit
after expenditure.
Return on investment :- I recommend that organization should make decision about
invest capital in those place that give great and well return on investment. It also helps in
increase their capital and profit in organization. So it must be monitor time to time financial
performance and pay all liability time to time (Lederer, Van Niekerk and Okumus, 2017).
Financial performance of carnival corporation is managed by organization in very
effective manner that helps in monitor all performance related to finance that helps in optimum
utilization of capital and make systematic budget for every work because its work operate at high
level. Finance is analyzed in organization through accountability. For monitor and manage of
finance that it make monthly report of revenue and expenditure that they easily evaluate and
measure. Following principles use by organization:-
Organize of finance :- it is a principle that use by carnival corporation. These principles
it tracks their all due payment through software. Payment of credit card, loan, brokerage account
and mortgages that easily track and make on time payment because organizing of finance is
make wealth for organization.
Spend less than earn :- the budgeting software helps in track that carnival corporation
how much spend and earn money. It is a principle for monitor performance of organization and
make long term goals. It also helps in give advice for spend capital that increase return on
investment and reduce risk.
Maximize employment benefits :- this principle helps in monitor financial performance
of carnival corporation. So organization spend money for benefits of employees like dental and
medical insurance that helps in save money and reduce tax as well because it is get by employees

whenever they have any health issue and through this return on investment get by it very high
(Qiu, Shaukat and Tharyan, 2016).
Pay attention to taxes :- carnival corporation use this principle for pay taxes on time and
also keep all information related to tax. This process also make much smooth and easy. So it
helps in pay tax on time and provide attention for liability of tax.
Activity 3
Life cycle of HR.
Human resource is very important for carnival corporation and its helps in hire skilled
and efficient employees in an organization. HR life cycle has following five stages:-
Recruiting and on boarding :- it is stage of HR and through this it advertises about post
of food and beverage manager in cruise ship. Then select some resumes that fit according to post
and take interview of candidates and hire skilled and efficient employees that create new ideas
for increase sales and profit in an organization.
Orientation and career planning :- it is a second stage that HR of carnival and do
orientation of employees through establish relationship with all workers and supervisors that they
feel well. So in this stage food and beverage manager understand their duties and job
responsibilities. In career planning manger and employees work for make long term career and
HR department take skill test for know about their best career option.
Career development :-in this stage food and beverage manager understand their
responsibilities so it does work in over time for make long term career in organization and HR
also helps to employees for develop and improve their career through provide training for growth
and make more responsible for their position.
Termination :- this stage include that manager leave Carnival through many types like
retirement, transfer, other jobs and termination so HR take exit interview for knows about their
experience with it system (Revelli and Viviani, 2015).
Importance of HR life cycle for talent management.
HR life cycles has many stages like recruitment, orientation, career development and
termination. So all these stages important for talent management in focus on develop talent. In
carnival corporation HR use all these stages for develop and improve skills of employees
because they recruit skilled, talented and efficient employees that create new ideas in
organization and also helps in improve sales and profit. Through orientation they establish well

relation with all members of Carnival that helps in work together and also increase talent and
career development increase talent and skills of employees because in this stage HR provide
training to employees for make long term career. Termination and transition helps in manage
talent in organization because through this HR transfer and promote to employees that motivate
to them.
Activity 4
Performance management plan.
Performance management objective :- to resolve negative behaviors of waiters and waitress I
cruise liners and also improve working conditions.
Required outcomes In carnival corporation waiters have complaint about working
conditions and about additional tasks. They are not feeling comfortable
with their team leaders. So performance management plan made by
organization for resolve this problem and convert negative behavior of
employees in positive behavior. Staff retention also increase day by day
so through this plan create ideas for provide satisfactions to employees
through establish relation and reduce additional tasks.
strategies Carnival corporation make strategies for resolve negative behavior so it
makes strategy like:-
 Start working in shift for manage work and reduce extra task of
employees.
 Make rules and policies for team leaders and enforce for make
great relationship and provide support to waiters that they
motivate.
 Provide incentives to waiters for overtime that they motivate and
decrease labor turnover in Carnival (Gartenberg, Prat and
Serafeim, 2019).
 Make strategy about give flexibility and holidays in off season
so these all things provide waiters satisfaction and it easily
adjusts in working condition and it also helps in educe labor

retention.
supports Managers of Carnival give support to waiters that it helps in resolve
negative behavior and also reduce staff retention so following supports
give by managers :-
 Provide training that it helps to waiters in improve their work
and motivate as well.
 Take feedback for waiters from customers and then give
promotions according to their performance that reduce retention
of waiters.
responsibilities  In cruise lines of carnival mangers responsible for make
different policies for prevent discriminate and misbehave so its
helps in resolve negative behave.
 Performance appraisal also conduct by managers that motivate
to waiters.
 Improve working condition and make well culture and
environment of organization that helps in reduce retention of
waiters.
 Managers responsible for prevent conflict between waiters and
team leaders through evaluate and understand both and then
decide final review (Noe, 2017).
consequences If all above plan about management of performance is not work
properly through waiters and other members of organization. Mangers
give final notice for give warning for follow all strategy. If they will do
not follow so it terminates to them and hire new waiters for work better.
Activity 5
Specific legislation of organization.
Carnival follows many types of legislation for maintain management. So through
employees of hospitality sector get protection from many things. Following legislation like :-

Health and safety act :- HR of carnival follow safety and health act for provide
protection to employees and reduce risk and injury on workplace that this motivate to employees
and they also protect themselves from any risk. So through these workers work with their full
efforts and reduce damage of resources and property of organization. So overall it increases
profitability and productivity in organization.
Anti discrimination act :- HR of carnival use this law for prevent discrimination in
organization. It means that misbehave and partiality according to color, race, belief and religion
that is illegal so this law provide protection to all employees and give equality to them that it
helps in motivate and increase their efficiency and they work effectively.
Unfair dismissal act :- in above organization they also follow unfair dismissal act that it
provide protection to employees from terminate from organization for unfair reasons like family
problem and pregnancy. It only has right for dismiss due to fair reason like qualification,
capability etc. so it helps in keep safe to employees (Raineri, 2017).
Examples, that impact of law on decision making.
HR of carnival follow all above laws for provide safety and security to employees and all
these laws effect on decision making of organization.
Health and safety law impact decision making because if government change in law so
organization also has to change in their decision like if tools and techniques of safety changing
order give by Govt. so it has to establish and provide raining as well to employees.
Discrimination law also impact to decision making of organization because it has to make
rule and give equal opportunity and everything for all employee. So it makes any rules in a
carnival so it has to keep in mind to all type of workers. HR of carnival has to make decision
according to law of dismissal because it can not take decision due to unfair reason so new
employees cannot hire in huge workforce (Lovato, 2016).
Examples :- it follows laws like give training related to health and safety for use of all tools that
in case of emergency and educate about laws and policies of organization for get protection from
any harassment. Organization give knowledge about legal and illegal work that make reason of
termination.

Activity 6
Impact of legislation, ethical and regulation.
Carnival of UK follow different types of legislation for motivate to people and provide
protection to employees. These things put effect on decision making like it decision making
affected through regulations and legislation because it has to adopt different tool and technique
of safety and provide training to employees. HR also has to recruit disable persons because
organization has to follow laws so it can not discriminate according to color, race and religion
these things also impact on decision making. Through law it has to recruit women employees and
this decision helps in increase performance. Regulation affects on decision making because
organization management can not give order for work to employees. Regulation fix working
hour, wages and many things that protect to employees. So carnival managers has to provide
wages according to regulation. Ethics includes manners, honesty etc that helps in decision
making of management because if well ethics are available in organization so employees accept
changes and work well. Management decision making easily and employees accept it as well
(Cingano, 2015).
Activity 7
Interrelation of functional roles.
Many department available in Carnival corporation that is made for different works and
functions are also different of all departments. Carnival is a hospitality sector organization.
Departments present like HR, front office, food and beverage departments has in Carnival. That
all interrelate with each other.
HR department has function is recruit employees and provide training and promote to
workers. So it hires skilled and efficient employees for all department of hospitality sector or
carnival. All departments and functions get efficient employees for do effective work.
Front office is a department that it welcome to guest and keep record of all activities of
whole day as well as helps and guide to guest that come in organization for take services. So it
interrelates with food and beverage department because it guides to people and helps to reach
them according to their needs of services.
Finance department provide budget and keep records of revenue and expenditure of all
function of organization that helps in run business. Without budget functions of organization can
not work so it interrelates with HR, marketing, purchase departments (Li and Singal, 2019).

Food and beverage departments roles is serve food and drinks to people so through this
sales increase and revenue increase so its function also relate to sales and purchase departments
because its service increase organization effectiveness. All department interrelates with each
other and without interrelation no one would not work.
Activity 8
Methods of communication, coordination and monitoring.
Face to face communication :- this method of communication helps better understand
for all peoples of organization. It also builds trust between all workers and improve
understanding power. Through these conflicts is also decreased because in this communication
information giver and receive both are understood with gesture as well.
Email :- it is popular way of communicate with other in food and beverage department in
cruise line and this method very useful in share information. Day by day technology increase so
through this online messaging and communication increase and email is use mostly in official
level. It saves cost and time of members and get message quickly.
Method of coordination:-
Meeting :- Carnival use meeting method for coordinating of all members and
departments because through this it invites all members of organization and conduct meeting for
know and understand about problem and solve it. That make transparency between all
employees. Feedback shares and discuss in meeting.
Schedule meeting conduct in organization in once in a week for discuss weekly project
and targets and unscheduled conduct in urgent need and solve current issue.
Method of monitoring :-
Feedback :- it means that they take feedback from people that they use services of
carnival. So it helps in knows about that customers satisfy or not from services of employees and
organization.
Performance analysis :- in this method organization management evaluate performance
of employees that increase knows about capability and understand needs of training.
Use of methods in value chain.
In food and beverage department of cruise line email method of communication is very
best way. Because through this chain of work easily and smoothly carry and it also saves time
and cost of organization. It is possible only one click and technology increase da by day.

Coordination through meeting is the best way because members meet to each other and through
this conflict also decrease that helps in do effective work and profit increase of organization.
Performance analysis is helps in value chain because through this management evaluate
employees work for give promotion and appraisal that motivate to employees and value chain
increase because they work with their full efforts and increase profitability (Lee, 2016).
Conclusion
From above study it has been summarized that evaluation of financial performance is
important that helps in maintain budgets and payments. HR life cycle include five stages and it
helps in develop talent of employees. It also covered performance management plan that made
by organization for solve conflicts between employees and managers. It also reduces turnover of
labor. Organization follows many laws for provide protection and employees motivate through
it. Many departments available in organization and all function are different for each other but all
interrelate with each other.

References
Books and journals
Baum, T. 2019. Does the hospitality industry need or deserve talent?. International Journal of
Contemporary Hospitality Management.
Lederer, J., Van Niekerk, M. and Okumus, F. 2017. Burnout in the Hospitality Industry: The
Case of a Restaurant Manager. HOSPITALITY & TOURISM. 81.
Qiu, Y., Shaukat, A. and Tharyan, R. 2016. Environmental and social disclosures: Link with
corporate financial performance. The British Accounting Review. 48(1). pp.102-116.
Revelli, C. and Viviani, J.L. 2015. Financial performance of socially responsible investing (SRI):
what have we learned? A meta‐analysis. Business Ethics: A European Review. 24(2).
pp.158-185.
Gartenberg, C., Prat, A. and Serafeim, G. 2019. Corporate purpose and financial
performance. Organization Science.
Noe, R.A. And et.al., 2017. Human resource management: Gaining a competitive advantage.
New York, NY: McGraw-Hill Education.
Raineri, A. 2017. Linking human resources practices with performance: the simultaneous
mediation of collective affective commitment and human capital. The International
Journal of Human Resource Management. 28(22). pp.3149-3178.
Lovato, C. And at.al., 2016. Evaluation Plan for the Facility Engagement Initiative for Doctors of
British Columbia.
Cingano, F. And at.al., 2015. Employment protection legislation, capital investment and access
to credit: evidence from Italy. The Economic Journal. 126(595). pp.1798-1822.
Li, Y. and Singal, M. 2019. Firm Performance in the Hospitality Industry: Do CEO Attributes
and Compensation Matter?. Journal of Hospitality & Tourism Research. 43(2). pp.272-
282.
Lee, L.Y.S. 2016. Hospitality industry web-based self-service technology adoption model: a
cross-cultural perspective. Journal of Hospitality & Tourism Research. 40(2). pp.162-
197.