Hospitality Business Toolkit Presentation

This presentation explores the functional roles within the hospitality sector, focusing on the case study of The Ritz restaurant in London. It discusses the interrelation between marketing, HR, and finance departments, communication methods and levels in the restaurant, coordination and integration methods, and the effectiveness of communication methods, integration, and monitoring. The presentation concludes with recommendations on how coordination and integration can enhance overall business performance.

HOSPITALITY BUSINESS TOOLKIT
UNIT 4
PRESENTATION BY (Name, Surname & ID):

INTRODUCTION
• Human resource management is an inevitable part of the organization that is associated with
acquiring new employees, developing skills and motivating workers to high the levels of
performance. HR management and planning ensures that correct number of people work at
appropriate time and place for the organization. The major functions of HR includes Compliance
to laws, hiring of new employees, pay roll, maintaining records and relations with employee's
• In this presentation, case study of The Ritz restaurant, London has been taken in account. Ritz
located in Piccadilly in London, England is one of the leading hotels in the world. The restaurant
symbolizes high society and luxury.

FUNCTIONAL ROLES WITHIN THE HOSPITALITY
SECTOR AND HOW THEY INTERRELATE
Marketing
Department
HR
Department
Accounting
and Finance
Department

CONTINUE…
Marketing Department
• Marketing department is responsible to understand products and services which help
to increase customer satisfaction. Marketers are also responsible to analyse needs and
wants of customers to increase efficiency of products and services effectively.
HR Department
• HR department is responsible to understand skills required of employees within
business organization. Department has the duty to improve the performance of
employees by implementing various motivation strategies which also helps to
increase retention power of company.

CONTINUE…
Accounting and Finance Department
• This department is very impact support in hospitality industry which helps to make
decisions for any activity. Finance department is responsible to maintain cost of
business organization effectively.
Interrelation
• Ritz restaurant analyses that there is a very strong interrelationship between all the
functional departments of business. Marketing department in interrelated with both HR
and finance department for regulating its activities and increasing efficiency of
restaurant. Marketing department needs employees which are recruited by HR
department according to skills and knowledge.

COMMUNICATION METHODS AND LEVELS IN
RITZ RESTAURANT
Effective Communication Methods
Oral Communication
• Oral communication is the method which can be used internally and externally to
exchange information to the business organization between employees and management
Active listening
• This method helps to understand the information given by communicator
Feedbacks
• Feedback communication is used to gain information about efficiency of products and
services or performance of employees. This helps marketing department to understand
issues and problems faced by customers in products provided by restaurant which helps
HR to formulate effective strategies in resolving issues and increase customer
satisfaction.

COORDINATION AND INTEGRATION WITHIN
RITZ RESTUARANT
Coordination Methods
Chain of Command
• This method helps to reduce conflicts and confusion from different command
Leadership
• This technique is very effective as leadership helps to influence employees to become more
potential and achieve objectives
Sound Planning
• Planning of objectives also provides clarity in doing the task and improve the coordination to
analyse marketing strategies which helps to increase sales and customer satisfaction

HOW THE EFFECTIVENESS OF COMMUNICATION
METHODS, INTEGRATION AND MONITORING WITHIN
…(INSERT CASE STUDY EXAMPLE)
Monitoring Methods
Benchmarking
• This Method helps finance department to compare business growth with
competitor's growth to understand market share and customer base
Variance Analysis
• This Method is used to analyse actual cost and revenues of business to
measure original performance from budgets and plans
Trend Analysis
• This method is adopted by all departments to understand the trends
which can not be analysed in short period

RECOMMENDATIONS AND JUDGEMENTS ON HOW COORDINATION
AND INTEGRATION ENHANCE OVERALL BUSINESS PERFORMANCE.
• Presentation also helped business to gain information about different principle of
according to facilitate innovate ideas and increase potential of business to compete in
market effectively.
• Presentation explained different stages of HR life cycle which helped businesses to
increase its productivity to gain more talented employees and understanding the skills and
knowledge which was required by HR to improve the job analysis and management plan
of designing job effectively.

CONCLUSION
• This presentation concludes that principle of financial manage is essential to investigate
the financial position of businesses in hospitality and gain profit margins effectively.
• Presentation also helped to understand the impact of legislation of decision-making as it
helped to increase goodwill of business in market.

BIBLIOGRAPHY
• Gibson, P., 2017. 2 Talent Management in the Hospitality and Tourism Context. Talent Management in
Hospitality and Tourism. pp.17-31.
• Ford, R.C. and Sturman, M.C., 2018. Managing Hospitality Organizations: Achieving Excellence in the
Guest Experience. SAGE Publications.
• Horner, S., 2017. 11 The Inclusive or Exclusive Concept in Practical Talent Management. TALENT
MANAGEMENT IN HOSPITALITY AND TOURISM. p.164.
• Bruce, J. and Stephens, C.A., 2017. Bridging secondary and postsecondary leadership experiences: a
toolkit for leadership learning facilitators. New directions for student leadership. 2017(155). pp.95-106.
• Alliance, N.S., 2019. Desk Research Summary on the Future of.