The HOSPITALITY BUSINESS TOOLKIT Table of contents Activity 1 Double-Entry Bookkeeping to Trial Balance

UNIT 4: THE HOSPITALITY BUSINESS TOOLKIT

Table of content
Activity 1 Double-Entry Bookkeeping to Trial Balance
Activity 2 Recommending Methods to Measure Financial Performance
Activity 3 Using the HR Life Cycle for Talent Management
Activity 4 – Performance Planning
Activity 5 Training on Law for the Hospitality Industry
Activity 6 Briefing on Legal and Ethical Considerations
Activity 7 Exploring Functional Roles
Activity 8 Analyzing Communication, Coordination and Monitoring Methods
References
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Activity 1 Double-Entry Bookkeeping to Trial Balance
Journal Entries
Date Particulars Debit Credit
01-02-
2018
Purchases A/c ...Dr $
34,553.00
To Kate’s KItchen $
5,001.00
To Harry $
29,552.00
(Being food and drink purchased from food and drink
supplier on credit)
03-02-
2018
Cash A/c....Dr $
13,027.00
To sales of beverages $
11,203.00
To sales of Food $
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1,824.00
(Being food and drink sold at end of week one)
6.02.2018 Kate’s Kitchen A/c…..Dr 50001
To Bank A/c 50001
10-02-
2018
Cash A/c....Dr $
10,653.00
To sales of beverages $
8,966.00
To sales of Food $
1,687.00
(Being food and drink sold at end of week two)
14-02-
2018
Bank A/c....Dr $
2,008.00
To private room hire and catering service $
2,008.00
(Being private room hire and catering service paid in full
by debit card)
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17-02-
2018
Cash A/c....Dr $
13,321.00
To sales of beverages $
11,710.00
To sales of Food $
1,611.00
(Being food and drink sold at end of week three)
24-02-
2019
Cash A/c....Dr $
12,329.00
To sales of beverages $
10,614.00
To sales of Food $
1,715.00
(Being food and drink sold at end of week four)
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Trial Balance as at 28/2/2018
Accounts Balance
Account Name Debit Credit
Cash A/C 49330
Bank A/c 2008
Sales A/c 49330
Purchases A/c 34553
New food supplier A/c 5001
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Long-running drinks supplier A/c 29552
Private room hire and catering
service A/c
2008
Grand Total 85891 85891
Activity 2 Recommending Methods to Measure Financial Performance
Recommending any two (2) Key Performance Indicators for Restaurants, and explain the
principles of managing and monitoring financial performance
Now it is important that the financial performance of the company is measured in a correct
manner. This means that the company needs to be effective in measuring performance through
implementation of correct performance indicators which will help in determining the success of
the company in terms of fiscal stability the key performance indicators:
1. Variance analysis: Variance analysis can be used as a tool for measuring the financial
performance of the Carnival iron company. It will help the company in knowing the
difference between the actual and budgeted financials of the company. Through the
analysis of variance which is there between the budgeted and the actual results of the
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company's financial the company will be able to measure if the business performance has
been efficient on and financial basis. In the restaurant business it is very important to
create budget of the future operational process which will undertake within the company
which can be further be used as a tool of measuring the company's performance by
matching the same with the actual performance and this will act as a key performance
indicator for the company in terms of measuring the company's financial performance
(Bratton and Gold, 2017).
2. Milestones: Carnival Corporation can efficiently use milestones for the restaurant's
operation as it will help the company in measuring both operational and financial
performance of the company on any regular interval. Under this process, the company
will set milestones achievement of which will determine the success of the performance
of the company in the both operational and financial way (Armstrong and Taylor, 2014).
Activity 3 Using the HR Life Cycle for Talent Management
Reviewing the different stages of the HR Life Cycle, as applied to the role of a Food &
Beverage Manager on a Cruise Ship
The HR life cycle is that period of time when an HR remains in a company for a period of time.
HR plays a very important role in the Carnival UK Company. The process of recruitment,
education, motivation, evaluation and celebration is what HR life cycles are dependent on. As a
food and beverage manager in a Cruise Ship, it is very important for the management department
to recruit the right people. The HR of the Carnival UK Company sincerely and strictly chooses
their employers. Proper education or instruction is given to the people who work in the food and
beverage department because it is on them to take care of the health and hygiene of the
customers (Cascio, 2015). Motivation is also provided to the employees who work in Carnival
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UK Company. The process of evaluation is based on measuring the qualities of the employees.
The celebration HR Life Cycle is provided by the company to its employees where the company
provides rewards to their employees when they do work potentially and the company gets
success.
Reviewing the importance of these HR Life Cycle stages for Talent Management, focussing
on their use for retaining and developing talent
The HR life cycle stages are classified into five categories which include Recruitment,
Motivation, Education, Evaluation and Celebration. These five HR Life cycle process helps in
managing talents which develop qualities on the employees. Recruitment is one of the most
important stages which HR managers do in Carnival UK Company (Hecklau, Galeitzke, Flachs
and Kohl 2016). Since Carnival UK is a cruise ship company so the recruitment process goes
through a very planning procedure. The right people are recruited for this business and who are
suitable to work on this company. The next life cycle stage is the motivation stage which also
develops talents in the employers. The HR department develops a good relationship between the
employees by motivating them in various ways. The Carnival UK Company's turnover depends
on the employers who get motivated by the HR department. Education is another important
process since it is very important to teach the employers regards their position which they hold in
the company. In the evaluation stage of the human resource life cycle, the HR or the manager of
the Carnival UK Company measures the performance of every employee in order to see their
potentialities for their work. The fifth or the last stage of the HR life cycle stage is based on
Celebration (Bobera and Bjekić, 2016). It is very important to pay some extra bonus to the
employers for the success of the company. This motivates the employers to become more
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specific and sincere in their work since they get rewards for performing well in their respected
jobs.
Evaluation of the importance of the HR Life Cycle in relation to Strategic Talent
Management
The HR life cycle helps the company in many ways including developing the strategic talent
management process. The HR life cycle of the Carnival UK Company provides the company
with many opportunities. The HR life cycle uses the process of education in which they provide
specific training and guidelines regarding their jobs (Collings, Scullion and Caligiuri, 2018). In
the process of recruitment, the HR department recruits people carefully who has the potentialities
and talent to work efficiently for the company. The HR department of the company provides
many opportunities to their employers which helps them to bring out their innate potentialities of
their employers. The five strategies of HR life cycle help the company to improve its strategic
management talent.
Recommendations for how HR processes and documentation can be improved for more
effective Talent Management Planning throughout the HR Life Cycle
The HR process of the company has to be more sincere in terms of employee management and
employment relation. Maintaining a proper employ relation helps the Carnival UK Company to
work in a better way. It is recommended that the HR process should develop in a more flexible
way which will help the employers of the company to work freely within the office environment
(Deery and Jago, 2015). It is recommended to the company to organise some kind of seminars
which will help the employers to stay more active. By participating in seminars the workers of
the company will be able to utilize their mind in every situation which they will face in the
future. Talent management deals with the recruitment of the appropriate workers, providing
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rewards regarding the performance of the employers (Sparrow and Makram, 2015). By the
process of HR life Cycle which includes recruitment, evaluation, education, motivation and
celebration elevate the Carnival UK Company. Modifying the HR life cycle will help the
company to improve in a better way.
Activity 4 – Performance Planning
Performance Management Plan
The current performance management plan is to depreciate the existing problem which can be
seen in the current human resource of the firm which is increasing negative behaviour of waiting
staff as well as the issue revolving around the staff retention policy of the company. In order to
counter the increasing negative behaviour of waiting for staff, it is important to know the reasons
for such negative behaviour are coming across from search Human Resource. After the following
is known the company will look forward to mitigating such issues which are triggering negative
behaviour among waiting for staff and this will ultimately decrease the negative behaviour which
is there within the waiting staff of the company for this purpose the management of the company
will discuss the problems with the waiting staff and will establish a prominent solution which
will help in better mitigation of issues with the waiting staff. Staff retention problems will be
dealt with making a more linear reward system within the company which will help in
motivating the staff on a regular and simultaneous manner in this way the staff of the company
will be motivated and the staff retention procedure of the company will be strengthened
eventually (Wright, 2018).
Activity 5 Training on Law for the Hospitality Industry
Identify specific legislation that Carnival UK has to comply with and adhere to
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In any business, the company follows the legal laws which are related to business and
employees. There are certain employment laws which the Carnival UK Company follows. The
Employment Termination law is one of them. If the Carnival UK Company wants to terminate
any employ then it has to provide notice before 12 weeks of the termination. Another
employment law that the company follows is the maternity leave law. According to this law,
every company has to provide 6 months left to the pregnant woman (Kandampully, Zhang and
Bilgihan, 2015). The company in the duration of leave has to pay the full basic salary to that
employee. The Carnival UK Company also complies with the maternity law by providing 6
months leave to their employees who are pregnant. According to the Data Protection Act 1998,
the employers of a company cannot transfer their data to other companies or countries. If the law
of this Act is broken then the government will charge penalty from that employ. The Carnival
UK Company also has to comply with this law as their legal procedure. The employment law is
very essential for the company in order to work in a proper legitimate way without any barriers.
The Carnival Company operates smoothly by following these laws in every possible situation.
Illustrating using specific examples, how the company, employment and contract law has a
potential impact on business decision-making in the hospitality industry as a whole
The Carnival UK Company is a cruise ship company which serves the customer in a polite way.
The company follows various employment laws like maternity law, termination laws, and data
protection law. The hospitality department, as well as employment and contract law, create a
direct impact on the company. The laws of employment affect the company in many ways. The
termination law of the company insists that the company has to send 12-week prior notice before
terminating any employ. The company during that short period of time can reconsider the
employ and can also change its decision of terminating that person. Employment creates an
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impact on the hospitality industry directly. In every sector, the employees of the company serve
the customer in a gentle way by showing cooperation (Kim, Vogt and Knutson, 2015). In the
Carnival UK Company the catering, housekeeping, food serving etc are handled by the
employees of the company. The employs show positive behaviour which helps the company to
secure its reputation. Every company serves hospitality to its consumers. The hospitality industry
serves people with kindness by serving foods and beverages, welcoming their guests properly.
The hospitality department in the Carnival UK Company also serves its customers with proper
food and beverages services.
Activity 6 Briefing on Legal and Ethical Considerations
Critically reflect on the potential impacts of regulations, legislation and ethical principles
on decision-making for Carnival UK
Following all the laws and order it sometimes gets difficult for the Carnival UK Company to
make the sudden decision for the benefits of the company. The company, for example, wants to
terminate the contract of the employee, but because of the employment laws or the contract law,
the company will not be able to terminate the contract immediately. The company has to follow
all the legal procedure in order to terminate the employ instantly. The company has to show the
reasons for the authority and the ultimate decision will depend on the higher authorities. It is
important for the company to follow the proper code of conduct. The ethics of the Carnival UK
Company is based on values, knowledge, personal goals, and morals. People sometimes think
that lying for getting a contract is not unethical is no harm (McHanwell et. al 2019). But it is
unethical that to get the contract of the company some people lies for their own benefits. The
moral is something which an individual develops since childhood by the help of their culture,
education and religion. But an employee in business indirectly forces their customers to buy
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products from their company which will be of no use for them in the future. These unethical
factors affect the company's decision-making process. The company in order to achieve their
goals take the bits of the help of unethical sources (Gray and Thorpe, 2015). The legislation
process also creates an impact on the Carnival UK Company. The company's main motive is to
maximize their profit and minimize their loss. The taxation process helps the company to
understand their business status. The Carnival UK Company by following all the legitimate
process get rids of unethical things. It is important for the company to follow all the employment
laws and legislation for their own achievement and profit.
Activity 7 Exploring Functional Roles
Exploring how different functional roles within the hospitality sector interrelate
TO: All Employees of the Hospitality Department
CC: Carnival UK Company
FROM: Robert Spencer
DATE: 7th March 2019
SUBJECT: Different Functional Roles within the Hospitality Sector Interrelate
The hospitality department of the Carnival UK Company which is a cruise ship company plays a
very important role. The hospitality department of the company manages the inventory of foods
and beverages. Welcome their guests with sophistication, manages the budget of the company by
drafting a list of expenditure and profit.
Activity 8 Analyzing Communication, Coordination and Monitoring Methods
Critically analyzing different methods of communication, coordination and monitoring in
the Food & Beverage Department of a cruise liner
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TO: All Employees of the Hospitality Department
CC: Carnival UK Company
FROM: Robert Spencer
DATE: 7th March 2019
SUBJECT: Different different methods of communication, coordination and monitoring in the
Food & Beverage Department of a cruise liner
Communication is a very important aspect as considered by Cruise liner to determine its
operational efficiency and coordination between different departments of the company. Different
methods of communication that can be used in order to maintain effective coordination and flow
of information needs to be actually chosen as per scenario. There are various types of
communication methods such as interpersonal communication, written communication,
nonverbal communication and Visual communication. Interpersonal communication is the most
relevant and proper way of communication among the food and beverage department of a cruise
liner. It can be used to coordinate and communicate in an evident manner. In this process there
will be a transparent communication medium, which will be established within the cruise liner to
make sure that there is real time flow of information. With the interpersonal communication
method in use, there will be continuous follow up. It will enhance the operation of the firm in an
evident manner (Noe et al. 2017). Proper communication IT systems will be established within
the firm which will help the company to monitor, communicate and coordinate in a professional
manner, eventually increasing the operational efficiency of the firm (Bratton and Gold, 2017).
Explaining how these can be used to strengthen the value chain
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It can be said that when the company will be able to communicate effectively it will be able to
coordinate its activities in a simultaneous manner. With the establishment of effective
communication in the company, coordination among themselves would increase. The value
which can be added towards its products and services can be increased as per the consumer's
demand. If there is effective communication between the food supply and beverage department
there will be no chance of wastage and a sustainable supply chain would evolve (Cascio, 2015).
The Cruise liner will be able to know what is the current operational activities which will
increase the monitoring capacity of the management and will help the management identify the
areas where it has to develop. Through all of these, the company will also come to know the
major areas in which it can develop which will add value to their current product and services
and in this way using effective communication, coordination and monitoring activities the
company will be able to strengthen the value chain of the company.
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References
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practice. Kogan Page Publishers.
Bobera, D. and Bjekić, R., 2016. The role of human resource management in the development of
small and medium-sized enterprises.Strategic Management, vol. 21(4), pp.45-53.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Cascio, W.F., 2015. Managing human resources. McGraw-Hill.
Cascio, W.F., 2015. Managing human resources.McGraw-Hill.
Collings, D.G., Scullion, H. and Caligiuri, P.M. eds., 2018.Global talent management.Routledge.
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strategies.International Journal of Contemporary Hospitality Management, vol. 27(3), pp.453-
472.
Gray, E.A. and Thorpe, J.H., 2015. Comparative effectiveness research and big data: balancing
potential with legal and ethical considerations. Journal of comparative effectiveness research,
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Hecklau, F., Galeitzke, M., Flachs, S. and Kohl, H., 2016. Holistic approach for human resource
management in Industry 4.0.ProcediaCirp, vol. 54, pp.1-6.
Kandampully, J., Zhang, T. and Bilgihan, A., 2015. Customer loyalty: a review and future
directions with a special focus on the hospitality industry. International Journal of
Contemporary Hospitality Management, vol. 27(3), pp.379-414.
Kim, M., Vogt, C.A. and Knutson, B.J., 2015.Relationships among customer satisfaction,
delight, and loyalty in the hospitality industry.Journal of Hospitality & Tourism Research, vol.
39(2), pp.170-197.
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McHanwell, S., Brenner, E., Chirculescu, A.R., Drukker, J., van Mameren, H., Mazzotti, G.,
Pais, D., Paulsen, F., Plaisant, O., Caillaud, M.M. and Laforet, E., 2019. The legal and ethical
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