The Hospitality Business Toolkit

INTRODUCTION
• This presentation will highlight the interrelation of different functional department of Hilton Hotel
and further it will highlight the communication methods and their effectiveness with the hotel.

Different Functional Roles Within The Hospitality
Sector Interrelate
• Finance & Hr Department: Finance department of Hotels work with the HR department as with
the help of Finance department company would able to decide how many people they can employ
based on the financial condition of the company.
• Marketing & It Department: With the help of advanced technology, Hotels can promote
about their services and make their customers aware about their services through chat-bots, e-
mails, social media platforms like Facebook, Instagram etc,

Different communication method used by the
company
• There are different forms of communication styles used by the Hilton Hotel like verbal
communication, phone conversation, written communication, and facial expressions.
• Verbal Communication: Hilton Hotel prefer face to face communication with their staff
and customers at it reduces the level of misunderstandings that may arise between the management
and employees of the hotels.
• Written communication: Hilton Hotel uses this style of communication as it can act as a
proof in case of any allegation that can be put by any customer or any staff member against the
company.

Effectiveness Of The Different Communication
Methods In Monitoring Specific Department.
• Hilton Hotel uses Written communication which helps the marketing department in promoting
their services to their customers with the help of Broachers, E-mails, text chats, providing
vouchers with exciting offers to the customers.
• Further, Written Communication also helps finance department of Hilton Hotel to keep
the proof of their financials including the invoices, receipts, balance sheets etc. to proof their
strong financial condition.

Mind-map Of How Different Communication
Methods With Different Functional Department

Recommendations On How To Improve
Company's Departmental Integration
• However, the Finance department and HR department of Hilton Hotel works together but the
finance department should provide appropriate financials of the company so that the HR manager
can conduct recruitment activities keeping in mind those financial statements.

CONCLUSION
• This presentation have highlighted the interrelation of various functional department of Hilton
Hotel. Further, it has also framed different communication used by hotel along with it also
comments on the effectiveness of various communication methods with different departments.
• Moreover, the presentation have highlighted the mind-map of communication methods and their
interrelation with other departments.