The Impact of Business Process Outsourcing on Woolworths Australia: A Qualitative and Quantitative Research Study

Assignment 2
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Table of Contents
Introduction: -..................................................................................................................................3
Project Objective: -..........................................................................................................................4
Project scope: -................................................................................................................................5
Literature Review............................................................................................................................6
Research Gap and hypothesis..........................................................................................................8
Research questions...........................................................................................................................9
Research design and methodology................................................................................................10
Research findings...........................................................................................................................13
Research limitation........................................................................................................................14
Time schedule................................................................................................................................15
Conclusion.....................................................................................................................................17
References......................................................................................................................................18
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Introduction: -
Business Process Outsourcing is a process by which a company outsources its work to any other
service provider. The internal functions of a business are outsourced to an external organisation
specializing in the management of those functions. Usually, the non-core operations of a
company are outsourced. This is a cost cutting technique. Companies outsource functions like a
call centre, market research, call centre, engineering, etc. In this research, the impact of
outsourcing is shown taking into the context the business of Woolworths Australia.
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Project Objective: -
The objective of the project is to highlight the advantages and disadvantages of outsourcing of
business operations to third parties. This study also helps us in understanding the importance of
outsourcing. Herein this research is also formulated to effectively complete the research taking
into consideration both the forms of the methodology used in the research.
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