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The Impact of Customer Complaints on Company Image

Abstract Rational Literature Review Literature Review cont. Aims and Objectives Research Questions Research Methodology Research Philosophy Ontology Epistemology Research Strategy (surveys, questionnaire etc) Research Methodology Cont. Qualitative vs. Quantitative Time Horizon Sampling Method Reference List

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Added on  2022-08-21

The Impact of Customer Complaints on Company Image

Abstract Rational Literature Review Literature Review cont. Aims and Objectives Research Questions Research Methodology Research Philosophy Ontology Epistemology Research Strategy (surveys, questionnaire etc) Research Methodology Cont. Qualitative vs. Quantitative Time Horizon Sampling Method Reference List

   Added on 2022-08-21

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The impact of customer's
complaints on company
image
The Impact of Customer Complaints on Company Image_1
Abstract
The main aim of the proposal is to find out
the connection between the customer
complain and company image.
The Impact of Customer Complaints on Company Image_2
Rationale
• The image of a company largely depends upon the number of
complaints it receives from the customers (Dachyar and Siva 2016).
• Maintaining company image is very image for a company to flourish in
the market.
• In the present time customers look at the review of a company before
purchasing products from it (Yilma and Ari 2017).
• The research will be focussing on the effect of customer review on
company image.
The Impact of Customer Complaints on Company Image_3

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