Knowledge Management and Organizational Excellence

This assignment explores the impact of knowledge management (KM) on organizational excellence through a questionnaire. It investigates employee understanding of KM concepts, their perceived value, and the extent to which KM principles are implemented within the organization. The questionnaire gathers data on factors like alignment with business goals, knowledge communication, documentation, and utilization across various roles.

IMPACT OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL
EXCELLENCE (QUESTIONNAIRE)
The aim of this survey is to collect relevant data from the selected employees to assist in
the analysis of the impacts of KM on organizational excellence. The data that will be
collected will only be used for the academics and therefore any information that would be
shared would be treated with high levels of confidentiality. I t i s f o r t h i s reason that I
seek for your honest and courageous answers to the respective questions. Your response is
highly appreciated.
Kind Regards
Please fill in the brackets below by ticking (√) the correct option.
A) Understanding of KM by organizational employees
1. Have you ever heard of Knowledge Management
(KM)? (a) Yes [ ] (b) No [ ]
2. Are you familiar with KM principles? Very much [ ] Much [ ]
Somewhat [ ] A little [ ] Very little [ ]
3. How can you rate your understanding on the concept of strategic KM on
organizational excellence? : Very much [ ] Much [ ]
Somewhat [ ] A little [ ] Very little [ ]
4. What is your experience in the use of the
KM in years? Please tick (√)
Less than 1 [ ] 1-3 [ ] 3-5 [ ] Above 5 [ ]

B) Values of Knowledge Management
5. What is your understanding on the value of KM to the organization? Please
tick (√) appropriately
Question Answer
Alignment of KM to business
Knowledge communication and cooperation
Knowledge documentation
Knowledge management life cycle.
Part C) Implemented KM principles
6. Which of the listed KM principles have been implemented in your
organization? Please tick (√) appropriately
Question Answer
Improves customer satisfaction
Improves staff productivity
Enhanced quality of service delivery
Effective utilization of employees
Thank you for participating

SUMMARY OF RAW DATA
Part A: Understanding of KM by organizational employees
Question Response Frequency
Are you familiar at
all with
Knowledge
Management? Yes 11 17
No 6
Do you
understand the
principles of KM
Very
much 0 17
Much 4
Somewhat 4
A little 4
Very little 5
Do you have an
idea on the effects
of KM on the
organizational
excellence?
Very
much 2 17
Much 3
Somewhat 9
A little 0
Very little 3
Experience in the
usage of KM
(years) <1 9 17
1-3 4
3-5 3
5> 1
Part B: Values of Knowledge Management
Question No. of Respondents
Improves customer satisfaction 15
Improves staff productivity 16
Enhanced quality of service delivery 15
Effective utilization of employees 14

Part C) Implemented KM principles
Question No. of Respondents
Alignment of KM to business 14
Knowledge communication and cooperation 14
Knowledge documentation 15
Knowledge management life cycle. 13