Research Analysis Report

This report analyzes communication networks within organizations using two scenarios: email communication in a research and development department and face-to-face interviews in a service-based firm. The report identifies key clusters and members for effective information sharing and analyzes service support levels based on communication patterns.

RESEARCH ANALYSIS

EXECUTIVE SUMMARY
Research analysis is based on two different scenarios which are focused on
communication between different units. This articulated about nodes and their connection with
different departments of company. The first discussion is focused on connecting of nodes as staff
members of different function units via email from where key cluster and members are chosen of
technology meeting to support flow of tacit data. Apart from this, second scenario over
communication is based on interpretation of collected information with the help of Leximancer
process of analysis which suggested connection of key focus of face to face interview in form of
node connectivity.
Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Discussion of Section A..............................................................................................................1
Discussion of Section B..............................................................................................................3
RECOMMENDATION...................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7
APPENDIX......................................................................................................................................8
Scenario A...................................................................................................................................8
Scenario B...................................................................................................................................9

INTRODUCTION
Research analysis if conducted to outline findings and results which helps in gaining
insight over investigation conducted. The assessment is based on two different discussion where
is based on communication between staff of research developments an design department via
email. However second discussion will outline analysis of interview communication conducted
with the help of Leximancer process of analysis. The discussion of the section will be on the
scenario and relevant discussion question which will help in developing critical understanding
over inter communication among staff members.
MAIN BODY
Discussion of Section A
The staff members of company are interconnected with each other via email and it is
source of communication among employees. The staff members are unable to share various tacit
data via information because it is information which is confidential or can not written in form
any other random information of company (Donoso and Fabregat, 2016). Tacit data of research
comprise information which is codified that is encrypted, or can be logical mathematical solution
of specific individuals. However, according to cluster there are few modes which are key staff of
communication like 19, 78, 39, 66. 10 and 59. The nodes are forming their individual cluster
with key member who participate in major communication with staff members. In accordance
with nodes it can be said the connectivity of nodes denotes email communication among
employees of company which is tangled but is specified according to sequential flow of
information within organization and its functional units.
As per connectivity of nodes there are six clusters which re connected with different
nodes and is discussed below:
Clusters Nodes of per cluster
38,69,72 (38,69) (38,72)
67, 27, 75 (75, 74) (75,15) (75,59) (75,54)
13,41,14 (14,19) (14,36) (14,39)
74,39,40 (40,78) (40,84) (40,73) (40,35) (40,19) (39,14)
(39,42) (74,75) (74,59) (74,78)
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30,32, 07 (30, 80) (30,15) (32,53) (32, 12) (32,29) (07,
59) (07,80) (07, 26) (07,19)
14, 19, 39, 74, 40 (19, 61) (19,07) (39,52) (39,14) (39,40) (74,59)
(74,75) (74,78) (40,73) (40,74) (40,85)
Clusters Key members of clusters
1 38,69
2 75,74
3 14,36
4 40, 39
5 78,19
6 07,15
Rooms Clusters Key members for attending
meetings
A 1 38,69
B 2 75,74
C 3 14,36
D 4 40, 39
E 5 78,19
F 6 07,15
The size of cluster was decided on the basis of there connectivity for communication
because it is the core elements of organization which helps in information management. Further,
when decision cluster focus was on choosing small group of people connected with each other as
it denotes their participation and effectiveness in communication. Further, it is chosen to derive
the need of making clusters where one or two members are connected with other functional units
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of company. Almost 5 clusters out of 6 comprise group 3 members which denotes support and
reliability of each staff on each other. On the other hand cluster of 5 members denotes complex
communication strings among staff because in individual had various nodes which was difficult
to be identified for managing flow of communication for particular information. Thus, it can be
sia that cluster of 3 is chosen because it is known as basic cluster of communication and helps in
easy management of information via emails
The notes from cluster are selected on the basis of there connectivity which staff member
of one cluster. It denoted strings to which one cluster is connected. It is important to derive
selection of nodes of cluster because it the string of nodes denotes communication with cluster
with other staff member of company.
Yes, the cluster included dangling nodes which were only connected with cluster and had
no further string connected to other staff members of company. The nodes denote are important
because it denotes flow of information among cluster which is the most effective way of
maintaining confidentiality of data. Dangling nodes are had no further communication are viable
for group discussion ad team working ability (The effects of dangling nodes on citation networks,
2017). Thus, this type of nodes are included in analysis because dangling nodes of cluster are
considered as nodes which do not have outgoing link and reflects limited distribution of cluster.
Unconnected nodes were not included in cluster because focus was to derive
communication among staff members of company and unconnected nodes do not reflect flow of
information via email. The nodes are limited and restricted to communication and therefore such
types of nodes were not included in analysis (Hashish, 2016). Untagged nodes are not a part of
any relation of inter communication and therefore unable to reflect any tags or important reason
to connect.
Hence, from the analysis it is clear that clusters and key members from the clusters are
chosen in accordance with connectivity and interrelation because the purpose deriving there
connection for communication is promoted use of group based communication technology
system, for supporting meetings for exclusive information rich can not be shared via Email.
Research and development and design department of company owns major part of managing
changes and identifying innovation management for which technological communication with
key members of organization play a crucial role. Thus, the key members are from R &D and
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design department because it will support direct communication of information which will make
information and idea processing simplified.
Discussion of Section B
Th analysis is based on wide service based firm of Australia which has 200 service
employees with total 40 managers in its 10 service centers. The focus of firm is one determining
level of service support which is provided by employees to customer and management. To
evaluated this face to face interview has been conducted across management and field staff. The
interview results are processed in Leximancer process of analysis which helped in gaining
insight over efficiency and effective level of working (Thomas, 2014). It is demonstrated
connectivity of department on the basis of which results assisted in identifying level of service
support. The key elements of interview were based on communication, customers, team,
management, results, focused and open.
In accordance with size it is analyzed that communication owns the key connectivity with
every focused elements of interview. From where it is demonstrated that communication is
based on three nodes that is work, team and communication. However, in accordance with this it
can be articulated that service level of company is based on communication which is connected
via various string and the interaction is not direct.
Interaction of field service staff is in three form that is work communication and team
where customers are connected with management and results of organization via open interaction
or team interaction. Form o f interaction play a crucial roe in deriving level of serviette support
provided by organization for which it is identified that employee are focused on communicating
information to management, team and buyers via open communication. Nodes of focused
communication is no where in the loop therefore open interaction helps the business in
systematic communication among service staff and management, management and customer and
customers and service staff.
The most likely people of communication on basis of connectivity of nodes are
management, team and customers. In accordance with strings it is evaluated that via one
communication management is able to determine results from team of service and results can
further managers aim at setting improvement in work which are communicated to customers.
This is the connection of nodes which suggest improvement and management of service support
in company. The connectivity of nodes denotes team communication with regard to wok which
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also plays an essential role in enabling service support to customers. Thus, from the connection
of strings it is analyzed that communication is the based for improving service level support of
service based firm of Australia and is helping managers in regulation continuous flow of
information with regard to work and results to key stakeholders.
No there is no high level communication between customers and managers because the
individual are connectivity node of team and work of service staff. The nodes are interconnected
therefore it can be said that there is a flow of information in manager and buyers but via
intermediary which is service staff of an organization.
Support availability in service based organization is high because the interconnection of
staff is based on team, work and communication from which it is analyzed the functioning of
support services is based on work and results of services. Support availability has been
important because it derived coordination and connecting of employee via open communication
with customers as well as managers.
Communication between field staff and management is not open but is direct with team o
the basis of open interaction with customer and work. This denotes connectivity base of
manager and service staff which is focused on stakeholder services and identified results. The
nodes' connectivity is Customer open communication to team where team is further team has
direct flow of information to mangers.
The string of result is connected with three strings of communication that is team, work
and communication itself. Apprentice further results are direct and transparent when
communicated by team to managers. On the other hand, results revolves in cluster and then
communicated to manager which is not transparent in nature. Thus, it can be articulated that
results which revolves in cluster before getting communicated to managers are based on wide
range of information that is customer response, services and change made in support services.
Results are shared by team manager which are further processed to working staff who
responds to customers. Therefore, it can be said that management play a crucial role on making
open communication of results to buyers of services.
As per the analysis it is important for the business to increase support because the nodes
are clustered in communication which lack direct interaction
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RECOMMENDATION
In accordance with analysis of section A and B it is highlighted that the interconnection
between nodes is essential for the business because it represents communication among staff
members. It depicts clear pictures of core aspect of firm which can be managed to set changes in
formation procession. As per analysis of section A & B some recommendation can be made for
improvement which are as follows:
 In section B the company should focus on bolster management role because it will help in
empowering field service team which is the best action to reach customer increase service
support.
 Customer service communication can be focused in order to target particular group of
customer for effective interaction.
 In accordance with section A, it can be said that Research development and design unit of
company should have included untagged nodes in key members of meeting because these
are the individuals who are restricted from information and therefore could have helped
the organization in between idea generation and processing.
CONCLUSION
The assessment summarized communication via interconnectivity of notes in two
different study. The first discussion was based on communication of employee via staff which
helped in deriving flow of information from one t ow other. In accordance with this six cluster
and 2 key members form each cluster is identified for board meeting to process tacit data which
can be shard via email. On the other hand, second discussion of analysis which was based on
Leximancer process of analysis of face to face interview of staff and management of service
based organisation where key stringed nodes were communication, results, management, open
interaction and customers.
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REFERENCES
Books and Journals
Thomas, D. A. (2014). Searching for significance in unstructured data: text mining with
leximancer. European Educational Research Journal.13(2). 235-256.
Donoso, Y., & Fabregat, R. (2016). Multi-objective optimization in computer networks using
metaheuristics. Auerbach Publications.
Hashish, S. (2016). Dynamic concentric rings infrastructure for efficient communications in
wireless sensor networks. IEEE Access. 4..pp.3605-3616.
Online
The effects of dangling nodes on citation networks. 2017. [Online]. Available through:
<http://info.slis.indiana.edu/~dingying/Publication/issi2011157.pdf>.
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APPENDIX
Scenario A
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Scenario B
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