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The Management and Operations Assignment

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Added on  2020-01-07

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This report is on the "importance of operations management in Marks & Spencer". This report deals with the effective implementation of operations management theories and the leadership style in order to achieve operational mission effectively leading to enhancing the profitability of the company. The importance of operations management in Marks and Spencer is focusing on its operations to manage effectively by making appropriate decisions in order to achieve more productivity of the quality product. We will discuss here the factors affecting operational management and decision-making by managers.

The Management and Operations Assignment

   Added on 2020-01-07

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Table of ContentsINTRODUCTION.....................................................................................................................................3TASK 1....................................................................................................................................................3P1 Roles and characteristics of a leader and a manager..............................................................3TASK 2....................................................................................................................................................5P2 Application of role of manager and leader in different situation............................................5P3 Different theories and models of manger and leader.............................................................8TASK 3....................................................................................................................................................9P4 Key approaches to operations management..........................................................................9P5 Importance of operations management in achieving business goals...................................10TASK 4..................................................................................................................................................11P6 Factors affecting operational management and decision-making by managers...................11CONCLUSION.......................................................................................................................................12REFERENCES.........................................................................................................................................13
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INTRODUCTIONThe operations and management is the important functions of the organisation that effectively achievement of goals and objectives of the company. Operations management involve managing, planning, controlling all the activities that are directly related to the production or manufacturing unit of the company. The marks and Spencer is the UK Company dealing with the women lingerie, food, wine, other cosmetics etc. This company is involved in variety of the product line and variety of functions in the organisation. Hence effectiveness of the operations are necessary in order to ensuring the goals of company effectively and timely. This helps in cutting down the various cost incurred in mismanagement of operations. The leader and mangers affects the operation management of the business firm to a large extent (Talk, 2016).This module studies the difference in the role and responsibility of leader and manger.They are having some similarities too that are also discussed in this assignment. This reportdeals with the effectively implementation of management theories and the leadership style inorder to achieve operational mission effectively leading to enhancing profitability ofcompany. The marks and Spencer is focusing on its operations to manage effectively bymaking appropriate decisions in order to achieve more productivity of quality product. TASK 1P1 Roles and characteristics of a leader and a managerManager: Manager is the person who is holding the key positions in the organisation.They manages different task according to the goals and objectives of the organisation by defining performance standards for the employees. This helps in achieving the gaols timely n the organisation. Manager is the policy makers of the company. They develop various policies in order to maintain and good and ethical work culture in the mark and spencer ltd. The mangers is involved various strategies development and decision making process in order to enhance productivity through managing different task of the company. The managersare present at all level of organisation structure hierarchy in different department to manage their task efficiently. The manger is responsible for the performance appraisal of employee working with the organisation (Alderton and Saieva, 2013). This enhances the motivation
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level of employee and ultimately manger is successful in increasing productivity of the company by managing operations at various level of organisation structure.Leaders: Leaders are the person that having ability to wok one form the others. Theleaders are motivators for the employee in order to perform better in workplace. The leader isthe person who inherits the objectives, mission and vision of the organisation in front ofemployees. The leaders motivate the workforce and influence their behaviours in order toachieve performance standards in operations through the workforce. The leaders are havinggood communication skills that affect the behaviours of the employee to motivate employeeto work efficiently in workplace. The leaders inspire the employee to appraise theirperformance.The manger and leaders are different from each other in many aspects like their motivating style, role and responsibility in the organisation (Ergum, and et.al., 2010). The differences between the manager and leader of the mark and Spencer are as follows:ManagerLeadersManger defines the objective and goals forthe organisation.Leaders follow and implement theobjectives specified by mangers.Managers make policies for theorganisationLeaders influence the employee behaviour.Managers provide a directional approachto workforce.Leaders give direction to a team.Managers develop various strategies forthe profitability of company.These convert ideas into reality.Mangers focus on the assets andresources.Leaders are focused on workforce.Manager role and responsibilities are orplanning operations.Leaders’ responsibilities are to inspireemployees.Managers divide work betweenemployees.Leaders motivates employee.The role and functions of leaders and mangers of marks and spencer ltd. are asfollows:Planning: The manger functioning is planning the business future growth plans anddefining the objectives for the marks and Spencer Company. The mangers are involveddeveloping various strategies in order to attain higher productivity. While the leaders role inorganisation are the communication of policies and strategies developed by the mangers of
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