Corporate Social Responsibility (CSR) analysis

This article discusses the principles of institutional legitimacy, public responsibility, and managerial discretion in relation to the Universal Healthcare Management Information System. It also covers environmental assessment, stakeholder management, and issues management. The article concludes with a discussion of the social impacts, social programs, and social policies of the system.

Running Head: Corporate Social Responsibility (CSR) analysis
CORPORATE SOCIAL RESPONSIBILITY ANALYSIS
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Corporate Social Responsibility (CSR) analysis
The Principles
Principles of institutional legitimacy
Would the technology I develop be welcomed by society?
The technology of the Universal Healthcare Management Information System, will be accepted
by the society due to its benefits to the society. The system is meant to help the clients seeking
medical attention, to get the medical services instantly. The system is providing a platform to
link the medical personnel and the patients. The society has been facing a problem on reaching
the medical services. The system is developed to solve the medical process. Therefore it will be
acceptable in the society.
Principles of public responsibility
Is the benefit greater than the risk?
There are a number of risks involved with the system. The risks include: security risks,
commercial risks, legal and regulatory risks. These risks have great impact to the systems in
occurrence. But the risks can be mitigated for the system to work efficiently. Despite the risks,
the system benefits is to help save the lives of hopeless clients. The Universal Healthcare
Management Information system has other benefits which include: improving the cost control,
increasing the timelines, accuracy of the patient care, administration information, reducing the
personnel costs and improving the quality of health care. According to Lober (2012 p.67), the
benefits of the system will be enjoyed, once the project is well planned and any possible risk
mitigated.
Principles of managerial discretion

Corporate Social Responsibility (CSR) analysis
Is my work and behavior ethical and social responsible?
The work is of the system should be ethical and socially responsible. According to Zu (2009
p.15), every company should have the certificate of compliance. This is an indication that the
company will provide services as they have specified. The company is ethical and the services
they provide follow a certain policy. The patients’ information will be easily available to the
authorized personnel only and the patients themselves. A feedback from the community, based
on the system will be acted upon positively. The community may require training session. The
training session will ensure all the system users are familiar with the system. The feedback
response will ensure the system is efficient in the health process handling. The employees in the
hospital may also raise key concerns, which can be discussed among the decision makers and
handle the concerns. The company will stick to its values. According to Zhang (2015 p. 23), the
company will set values and stick to them. This aspects shows that the company operates
ethically. The company is socially and ethical responsible, as its aim is helping the society.
The Processes.
Environmental assessment
Have I asked the right questions?
On the environmental assessment, data collection will take place. A lot of questions from the
targeted society will be asked. A study of the environment was necessary. The purpose was to
identify the patients view on health services barriers and what they would like to be done to help
in health management. Most patients complained that in general, the health services they
received from various medical institutions were poor and there was no clear follow up on the
medical records. Arora and Dharwadkar (2011) says that, a patient had to recall the medical

Corporate Social Responsibility (CSR) analysis
history to be attended in the right way. The research showed, that most of the rural hospitals had
not integrated the IT systems into their performance. This resulted to patients losing their
medical data. The patients’ information was not secure as anyone would access the medical
records in the hospitals. Masoud (2017 p. 21. argues that, data privacy amongst the patients had
always been a big issue to them.
Stakeholder management
Have I asked the right questions of the right people?
All the questions that was being asked on the research had to be from different groups. The
groups included the patients, the hospital management teams, the workers in the hospitals and the
society at large. According to Sarma (2009), each group should have different questions. By
having different questions for every group, the research was successful. The study team had an
idea on the problem each group faced and their expectations from the system.
Issues Management
Have I been thorough in thinking this through and prepared as well as I can?
After the research, a number of issues experienced were identified. All this issues are supposed
to be addressed in the most correct and effective way. According to Hawn and Khang(2013), the
system must ensure that the issues of the users of the system will be addressed by using the
system.
The outcome:
Social Impacts
Will the software/services I provide work to benefit the company and society?

Corporate Social Responsibility (CSR) analysis
The Universal Healthcare Management Information System is meant to be of great help in the
community. The main benefit of the system is to provide a platform for the client seeking
medical attention and getting the services available to them. The system will have enough data
that can be analyzed. Valid decision will be made from the analyzed data. There are a number of
other benefits that will be brought about by using the system. According to Steinweg (2010), The
benefits include: interoperability within the department in hospitals, increased quality of care,
improve clinical workflow, privacy and confidentiality of the patients’ data, interoperability
outside the hospital but within the health system, a smooth flow of the business operations,
improved patient-doctor relationship and a reduced cost of care.
Social Programs
Does the software/services take into account all relevant legislation and compliance
requirements?
During the registration into the system, the users have to abide to the policy of the system. The
policy tends to ensure that the users comply with the requirements of every user. This enhances
the safety and the security of the system. In cases, when a user does not comply with the system
policy, the users can be charged according to the law.
Social Policies
Can I take my knowledge into the community to enhance the reputation of my company
and support the community in which my company operates?
The social policies affect the health factors in a community. With the right access of health
services using the system, the community will be able to access the health services efficiently
and effectively. Another way to improve the health of a society is to offer disease prevention

Corporate Social Responsibility (CSR) analysis
programs. Many people acquire some disease due to lack of knowledge on how the diseases are
spread or transmitted. Having educative programs. The system will also offer tips for a healthy
lifestyle and healthy diet to the users. According to Rajmanthri (2009 p. 149-152), this will help
in the reduction of the disease transmission and spread of diseases.
The system will help the community in many ways, if it is used in the right way. The system
management team will be on the lookout to ensure that the system is secure and the data in the
system is up-to-date, safe and secure. Kim (2014 p.86-99), argues that when the right system
integrates with the operational processes, it will be reliable to the targeted group by delivering
the correct output.

Corporate Social Responsibility (CSR) analysis
References
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Corporate Social Responsibility (CSR) analysis
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