Importance of Effective Communication in Leadership

The provided study focuses on the concept of communication and inter-organizational communication. It emphasizes the significance of effective communication in leadership, which is essential for leading teams well, motivating people, and retaining employees in the business for a longer duration. The study also covers personality development needs such as work-life balance, time management, active listening, self-confidence, communication skills, problem-solving ability, and leadership skills.

THE DEVELOPING
MANAGER

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
P 1.1 Comparison of different management styles used in Hotel Marriott.................................1
P 1.2 Discussion about different leadership characteristics of the senior manager.....................2
P 1.3 Evaluation of different communication process used in Hotel Marriott............................3
P 1.4 Analysis of organisational culture and process of change..................................................3
Task 2...............................................................................................................................................4
2.1 Assessing management skill and process..............................................................................4
2.2 Analysis of SWOT.................................................................................................................4
2.3 Setting and prioritising objectives and targets to develop own potential..............................5
Task 3...............................................................................................................................................6
3.1 Lead and motivate a team to achieve an agreed goal or objective........................................6
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements...........................................................................................7
4.1 Explain how own managerial and personal skills will support career development.............8
4.2 Review career and personal development needs, current performance and future needs to
produce a development plan with career goals and objectives....................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Marriott hotel is one of the leading brand in travel and tourist industry of UK which is
famous for its extraordinary services and its culture. The assignment will present the current
organisational structure and culture at Marriott. As a perspective manager at Hotel Marriott, the
assignment will discuss about different management and leader styles used in Marriott,
evaluation of communication process inside the hotel and describe own strength, weaknesses,
opportunities and threats as well as assignment is also going to discuss about career development
plan and future agenda of my own.
Task 1
P 1.1 Comparison of different management styles used in Hotel Marriott
Every organisation practises different management styles or they have flexibility in their
styles according to different situations to manage effectively the organisational structure. There
are basic six management styles- Autocratic, Consultative, Persuasive, Democratic, Chaotic and
Laissez- faire (Hunt and Weintraub, 2016). Hotel Marriott use different management styles to
their current structure as following:
 Persuasive- This style has some similar characteristics with autocratic management
style. Generally, in Hotel Marriott Persuasive style is used by mangers. In this style
managers spend more time with their subordinates, but all decisions controlled by
manager only. Main aim to use this style in general day to day management is to make
employees understand the benefit of decisions made by management. Mangers have
more responsibility towards their work and he motivates the subordinates to potentially
perform.
 Autocratic- This style is very beneficial in specific situations, in this style management
sets their clear expectations and decisions for what staff have to do. In Marriott hotel
managers are responsible for many roles as well as negative feedback from consumer. So
it is important for manger to use autocratic style to the hotel for a disciplined and
etiquette work within the organisation. This style has some benefit and downside as well.
Employees of the hotel fully dependent on management. This style is used in some
serious situations (Turner, 2014).
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 Democratic- When different specialized skills of employees were needed to complete a
project, Marriott uses this style in the hotel. It involves communication from managers
and subordinates as well.
P 1.2 Discussion about different leadership characteristics of the senior manager
To meet the objective of organisation, a leader use to lead and motivate employees do
work effectively to meet the organisational need. Manger should adopt the leadership style to
train their employees effectively to enhance their skills. Following are some characteristics of
leader which could be defined as follow:
 A leader should be effective communicator who communicate with the staff as well as to
the guests very efficiently with confidence. Leader is required to be a good motivator
who is able to listen to the problems of their staff and motivate them with communication
style to be positive and work potentially. Leaders need to be able to communicate their
vision powerfully to the employees.
 A leader should be flexible who can adopt new situations and styles according to the
environment, also he should be of competency nature who can make competitive
advantage.
 Leader should be positive, energetic, as well as full of enthusiasm and able to create the
positive and energetic environment in the organisation (Dixon, 2017). He should have
respecting nature, who respects other employees as well as their priorities and decisions.
If he treats people with respect, people will also treat leader with equally respect. Also
the leader should be able of empathise with people, so that employees feel and know that
their leader understands their feelings and thoughts.
 Leader should be free from ego and have welcoming nature of negative feedbacks as well
and accept the feedbacks for making further improvements.
 Leader should have self confidence in his personality as well as in his decisions. The
leader should be quick responsive to the situation and be able to take effective and
immediate decision when situation arrives and should be confident with his decision.
 Leader should have clear vision and goal which can affect the organisation in positive
way when achieving by the employees and should have ability or courage of taking risk
within the organisation in conflict situation.
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P 1.3 Evaluation of different communication process used in Hotel Marriott
Communication refers to transforming the ideas, thoughts and feelings from one person
to another individual person, group of some people or to the mass. It is an essential part of every
organisation for smooth functioning. The communication could be verbal or non-verbal. Verbal
communication done through transferring information by sound and non-verbal communication
done by transferring information through gestures. One of the top quality of manager is
capability of communication effectively with their employees and the communication process
should have executed in hospitality industry (Whetten and Cameron, 2014).
 Downward communication- Marriott hotel uses downward communication. This is the
communication that flows from the top level authorities to the lower level managers in
the organisation. This communication is followed by the higher level authorities to
transmit the work related information to the lower level management in the organisation
 Upward Communication: - The communication that flows from lower level to the top
level is known as upward communication. In Hotel Marriott, the subordinates give their
valuable feedback to the higher authority in respect of their problems and performance.
Here, this communication leads to a more committed and loyal workforce in the
organisation to work in a team (Glesne, 2015).
P 1.4 Analysis of organisational culture and process of change
Organisational culture is important for customers as well as for the working staff.
Organisational culture is existing as integral part and regarded as a set of assumption, values,
beliefs, customs, norms, rules, tradition of an organisation. It helps in enhancing profitability of
the particular organisation. The dynamic of culture is mainly influenced by the staff of Hotel
Marriott. Marriott known for its unique culture and it surrounded with positive and energizing
environment. The hotel has the staff who is passionate about their work.
Handy’s culture models explain that each firm implements several kinds of culture: task,
role, person, power. In all kinds of culture higher authorities treat its employees in different
ways. Marriott hotel has task culture where all employees are given their separate role. They
have perform their task. For performing it well company gives them authority an decision
making power. This helps in motivating people and making them positive towards brand.
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Organisational culture of Marriott favoured the task culture. The culture of organisation is
more focused on employee engagement and guest’s satisfaction through their services.
Task 2
2.1 Assessing management skill and process
For becoming effective manager individual have appropriate management skills.
Management skills is important in organisation as well as in day to day life. I have several skill,
that are described as below:
 Motivation skills- It is an essential skill of mine. Motivation drives people to deliver best
of their performance. Motivation can be categorise into two types; one is financially and
other one is emotionally. By financially, manager can motivate the employees by
rewarding them for achieving any task or organisational goal. By emotionally, some kind
words of appreciation is enough to motivate the employees. It can be done by manager by
giving a round of applauds (Ang and Van Dyne, 2015).
 Building relationship skills: I can build healthy relationship with consumers and
employees.. A manager should be kind and thoughtful towards the subordinates and build
relationship with them personally as well as professionally.
 Conflict resolution skill: I have good conflict resolution skill. Management is concerned
with the work done by subordinates in discipline. Manger's quality is to balancing the
work and discipline in the organisation as well as dealing with conflicts effectively.
2.2 Analysis of SWOT
SWOT analysis is essential for analysing personal ability and strength of performing task
in organisation and also knowing about the weaknesses and improvising them. The analysis of
SWOT is for analysing the personal strength, weaknesses and with that analysing the upcoming
opportunity from the capability as well as threats (Ward, 2016).
Strength:
1. As a manager I have well understanding and knowledge of my role being assigned in
organisation and ability to work in the organisational criteria.
2. I have strength of building personal motivating relationship with subordinates which is
important for an effective working environment of the hotel.
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3. I am less critical and more of suggestive nature as a manager should be. A manager
should of quick and effective decision maker and able to suggest the right decision at
right time at right place.
4. As in the role of manager, I have the quality of motivating the employees to achieving the
organisational objective in discipline (Bolden, 2016).
Weaknesses:
1. I Personally required some serious training for improvement in my skills.
2. My nature of availability to the subordinates can impact negatively in the personal and
professional life.
Opportunities:
1. By effective use of technology and management skills in hospitality industry such as
Hotel Marriott for making process of delivering services more speedy.
2. I am looking forwards for a career in hospitality industry; hence Marriott would be a
great opportunity to exploring my manager skills and use them effectively to the hotel.
Threats:
1. The internal analysis of competition with the job positions being similar is a threat for me
as a manager.
2. There are different external factors which can affect job seekers like me while searching
new work. As my family is acting like a barrier that is why I am unable to find a new job.
2.3 Setting and prioritising objectives and targets to develop own potential
For setting and prioritizing objectives and targets as well as achieve something
substantial, proper planning is required.
Objectives
I have set some objectives and targets for me which I would like to achieve as a perspective
manager of Marriott. To meet essential organisational objective it is important to analyse what
should be done entire day. The objectives and targets can achieve in the stipulated time by hard
work and dedication. Following are some objectives and targets which will help in to develop my
own potential:
I would like to get well knowledgeable with the basic of the travel and tourism industry and
their working culture as well also developing my technical knowledge to be up to date with the
latest trends (Buckingham and Coffman, 2014). My objective is to gain good working exposure
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in the travel and tourism industry to make sure with the good start of my career as a manager.
My target is to develop new skills to tackle effectively the changing dynamics of the organisation
and to use effective resources by communicating with the seniors to analyse various services
provided by different hotels and use the appropriate techniques amongst them and make use of
my skills to make sure that the organisation reach to its desired objectives.
Skill Strategies Time
To improve
communication skill
Seminars, coaching,
senior guidance
1 month
To improve
technological skill
Coaching, seminars 2 month
Task 3
3.1 Lead and motivate a team to achieve an agreed goal or objective
A leader should have a quality to motivate its team to achieve the set goals and objective
with their best capabilities. For better leading a leader must understand the organisational goals
first. Leader cannot efficiently lead his team unless he has understood organisational culture and
its values.
A leader can help his team to achieve an agreed goals and objectives if he has an ability
to covert individual’s goals of his team members into organisational goals and objectives by
interrelating them with each other (Ramazani and Jergeas, 2015).
Team leader of Marriott should appreciate his team members for their good performance
so that they could motivate for performing with more efficiency. Leader should have positive
attitude so that he can positively project a positive attitude to his team which is essential for their
better performance.
Marriott team leaders have a good communication quality which enables them to make a
good communication network with his team members which helps him to better motivate them
easily. Giving financial rewards to team members can motivate people and can make them
positive towards band.
If a team leader have an ability to present organisational goals clearly it will help the
team members to better understand the objectives of company which will help them to set their
individual goals to achieve the organisational goals (Marsick and Watkins, 2015).
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Team leader of Marriott have ability to divide team's objective and distribute them among
his team members according to their capabilities. It helps the team members in better performing
the task as they are working as per their capabilities. Leader has to continuously take feedback
from employees, this will make them positive and will help in fulfilling their needs. This would
support in encouraging people and making them positive towards brand.
Team leaders should perform training programme time to time to develop skills of his
team members. Team leader of Marriott perform this task frequently and hence they work for
enhancement of capabilities of their team members to make them more efficient.
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements
No matter whether it is private limited company or any government organisation,
managerial decision plays an important role in achieving goals of the organisation. In Marriott
mangers take several decisions relating to implementation of any new policy, data review, new
ideas generation, evaluation of several course of actions, etc. all the decisions taken by the
management directly influences the results of company. Therefore, every decision take by them
must be taken very carefully (Ward, 2016).
Before taking any managerial decision, managers should have a great understanding of
the organisational goals. It will help them to set the objectives for members of company
efficiently for achieving organisational goals. Manager of Marriott hotel should give training to
its staff managers. This will helps in raising skills of employees. By this way people will perform
their work effectively.
Managers of Marriott have a good understanding about the culture of the organisation.
Manager should improve workplace culture, this will encourage others and make them
comfortable in business. Culture of organisation includes capabilities of members, their
individual values as well as organisational values, knowledge and skill of members and they
make their decision accordingly which helps the members to work as per their skills and it leads
to better achievement of goals (Liu and et.al., 2016).
For making members to work more efficiently it is most important that they are not
feeling suffocated towards their work. Managers should not overrule the members. Managers
should give them freedom to decide how they want to perform their task. It will increase their
desire for work and they will also get motivated for achieving set goals.
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In above stated ways managerial will help more effectively in supporting achievement of
set goals and objectives of the Marriott (Smith, 2014).
4.1 Explain how own managerial and personal skills will support career development
I have a positive attitude towards his work first as unless the manager is having a positive
attitude, he can not bring a positivity in his subordinates. If the manager wants to achieve
organisational goals he need to create a positive environment within the whole organisation.
I being a Managers of Marriott are having good communication skills it results in better
understanding his co-workers as well as his subordinates. When a manager has a good
communication skill, he can take the best decision for the company which is good for his career.
And also when a manager has a good communication with his subordinates, it helps me in
transferring all the necessary information with them easily, and help the subordinate to better
understand all the information transferred. Which will help them in performing more efficiently
for their task which automatically support in their career development.
I have skill to motivate the employees of company to work in a team. As when a task is
performed in a team, it results in completion of task more efficiently. Which brings more career
development opportunity of workers in the company (Managerial And Personal Skills
Supporting Career Development, 2016).
I am having supportive nature, it will make employees more comfortable to share any
problem with them. It will bring more feedback towards the managerial decisions which will
help the manager to take more efficient decision for the company which will bring development
in career.
I have a skill to create a healthy environment between himself and the rest of the
employees of company, it will result in bringing more transparency in their relation. It will lead
to create a healthy culture within the organisation. A healthy culture of the organisation always
brings great results in the performance of all the employees whether he is the manager or other
employees. Healthy culture will help the employees and managers of the company to work more
efficiently which will develop their career opportunity automatically.
In this way managerial and personal skill of Marriott will support in career development.
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4.2 Review career and personal development needs, current performance and future needs to
produce a development plan with career goals and objectives
To achieve career goals implementing and proactive of career development with an
effective planning. Personal development is concerned with the long process through which
individual qualities and skills are assessed effectively. As a developing manager at Hotel
Marriott, it is a requirement for me to evaluate current performances and for deeply analyse the
growth of hotel and barriers I also have to surveying possible flaws in the Marriott.
A. Managerial And Personal Skills Supporting Career Development
In every organisation the manager is having some personal and managerial skills, that
support his career development in some or the other way (Ward, 2016). I am having the sense of
objective and direction. I know what objective is to set and in which direction it has to be
followed. My communication skills are undoubtedly good but, if improved with help of proper
training I can achieve a bigger success in my life. My critical thinking ability is really good and I
have the capability to critically analyse any situation. It helps in achieving organisational goals
and targets in better way.
B. Review On Career And Personal Development Needs
My career in Hilton Hotel was very good and I really had very good experiences over
there. Along with this my personality was also improved. In my opinion, the personality needs
include:- work life balance; time management; active listening; self confidence; communication
skills; problem solving ability; leadership skills.
CONCLUSION
In this study, the concepts of communication and inter-organizational communication were
explained first and then the importance of inter-organizational was addressed. Leaders are
required to lead team well and motivate people so that they can perform their job well and can
retain in business for longer duration.
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REFERENCES
Book and Journals
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Bolden, R., 2016. Leadership, management and organisational development. In Gower handbook
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Buckingham, M. and Coffman, C., 2014. First, break all the rules: What the world's greatest
managers do differently. Simon and Schuster.
Dixon, N. M., 2017. The organizational learning cycle: How we can learn collectively.
Routledge.
Glesne, C., 2015. Becoming qualitative researchers: An introduction. Pearson.
Hunt, J. M. and Weintraub, J. R., 2016. The coaching manager: Developing top talent in
business. Sage Publications.
Liu, S. J and et.al., 2016. Single-cell analysis of long non-coding RNAs in the developing human
neocortex. Genome biology.17(1).pp.67.
Marsick, V. and Watkins, K., 2015. Informal and Incidental Learning in the Workplace
(Routledge Revivals). Routledge.
Ramazani, J. and Jergeas, G., 2015. Project managers and the journey from good to great: The
benefits of investment in project management training and education. International
Journal of Project Management.33(1).pp.41-52.
Smith, P., 2014. BIM & the 5D project cost manager. Procedia-Social and Behavioral
Sciences. 119. pp.475-484.
Turner, J. R., 2014. Handbook of project-based management(Vol. 92). New York, NY:
McGraw-hill.
Ward, J., 2016. Keeping the family business healthy: How to plan for continuing growth,
profitability, and family leadership. Springer.
Ward, J., 2016. Keeping the family business healthy: How to plan for continuing growth,
profitability, and family leadership. Springer.
Whetten, D. and Cameron, K., 2014. Developing Management Skills: Global Edition. Pearson
Higher Ed.
Online
Managerial And Personal Skills Supporting Career Development. 2016. [Online]. Available
through <https://www.prospects.ac.uk/jobs-and-work-experience/job-sectors/business-
consulting-and-management/7-skills-for-a-successful-management-career>
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