Managing Service Delivery in Health Sectors - Desklib

This presentation discusses the structure, theories, integrated care, revenue and cost, workforce, job design, services, and future issues of Stoddard Road Medical Centre (SRMC) in Auckland, New Zealand. It also highlights the purpose of the health service industry and the government's support for healthcare centers. The presentation includes references for further reading.

Managing
service delivery
in health sectors
Services for Healthcare

Introduction and Background
 Stoddard Road Medical Centre (SRMC) is
provide best medical services to patients
 Purpose of Health service industry
 Services of SRMC- health screening and
vaccination services
 Stoddard Road Medical Centre is situated
at 223 Stoddard Road, Mt Roskill,
Auckland 1041

Structure of SRMC
 SRMC follows
National Hierarchy
 It is under District
Heath Board
(DHB) (Mills,
2014).

Regional System
 SRMC follows the
functions of the
National Hierarchy for
development of
regional system
 Primary health care
centre
 Secondary heath care
centre
 Tertiary health care
centre

Four theories for SMRC
 Bureaucratic theory
 Institutional theory
 System theory and
 Resource dependency theory
InputProcessOutput

INTEGRATED CARE PROVIDANCE
 SMRC integrated different service for
providing best services to their patients
and to their family
 It provides horizontal and vertical
integration care

REVENUE AND COST
 REASONS FOR NEW ZEALAND
GOVERNMENT COLLECTING REVENUE
 FUNDING TRIANGLE: THIRD PARTY
STAKEHOLDERS, PATIENTS AND CARE
PROVIDERS
 IDENTIFICATION AND ANALYSIS OF
FUNDING STREAM
 THREE MAJOR COST DRIVERS (Krumholz,
2014).

WORKFORCE
 THREE PROFESSION IN SRMC
1. General practitioners (GPs) (GP
Services - Stoddard Road Medical Centre,
2019)
2. Registered nurses
3. Health care assistants or support
workers (Baum, 2016).

JOB DESIGN APPROACHES IN SRMC
 The GP’s are always available for
different services as well as holidays.
 Shift coordinator make roaster for
registered nurses based on their
expertize
 Support workers are support during
peak hours (Stoddart & Evans, 2017)

JOB DESIGN AND SRMC
 Job enrichment
 Job rotation
 Job enlargement

Services of SMRC
 Nurse Services
 Online Services
 GP Services

FUTURE ISSUES
 SMRCC require new nurses because
many nurses is aging
 Quality is affecting because of not
expertize support staff
 Full time services for patients

Conclusion
 Government is supporting health care
centre for their services.
 Regularity bodies are supporting health
care centers in terms of financial help.
 Service delivery management is
providing growth of health care sectors.

References
 Mills, A. (2014). Health care systems in low-and middle-
income countries. New England Journal of Medicine, 370(6),
552-557.
 Krumholz, H. M. (2014). Big data and new knowledge in
medicine: the thinking, training, and tools needed for a
learning health system. Health Affairs, 33(7), 1163-1170.
 GP Services - Stoddard Road Medical Centre. (2019).
Retrieved from http://stoddardmedical.co.nz/services/
 Baum, F. (2016). The new public health (No. Ed. 4). Oxford
University Press.
 Stoddart, G. L., & Evans, R. G. (2017). Producing health,
consuming health care. In Why are some people healthy and
others not? (pp. 27-64). Routledge.

Queries
 Ask any Question please