Digital Transformation Project for Paperless Mobile Phone Operator

The assignment is about planning and implementing a new IT system to replace manual processing of high-volume paper application forms for a mobile phone operator. The goal is to improve efficiency, reduce errors, and align with the company's strategy to be paperless within 12 months. The project requires a detailed Project Charter, Work Breakdown Structure (WBS), Gantt Chart, Risk Register, and final report covering all aspects of the project life cycle.

The tasks which should be addressed should include the following;
1. A detailed Project Charter
2. Work Breakdown Structure (WBS) of the proposed activities,
3. Gantt Chart showing the proposed programme of works
4. Risk register covering ALL aspects of the project
Project outline;
You have recently been appointed the Business Process Improvement Manager in an
Organisation that processes high volumes of paper application forms for a mobile phone
operator. There are currently 5,000 forms per month being processed. Each form is for a new
user to get set up on the billing system. There is a team of six people processing forms that come
in. The information from each form is manually typed into a spreadsheet and then each direct
debit section of the form is cut off and placed into envelopes for processing by the banks. The
team you are in charge of have been receiving a lot of complaints from the mobile phone
operator and the banks, as there have been a lot of errors reported to them by customers. The
team members have explained that the forms are hand written and the hand writing is sometimes
very hard to decipher. Your director has asked you to address the issue, look at IT solutions and
present a project plan to address the issue. The director has pointed out that the new strategy for
the company is to be paperless in 12 months. The director wants you to move three of your staff
into a new division within six months for a new multinational client.
Activities relating to this project should include the following key activities;
1. Review of existing systems
a. Document existing system
b. Identify processes for improvement
2. Production of tender document for new system
a. Design a spec
b. Tender process agreed with Director and Organisation
c. Tender review
3. Training
a. Existing training gaps
b. New system training

4. Communication
a. Meet with banks and mobile phone operator
5. Implementation of a new system
You have been allocated a budget of €500,000 to introduce a new IT system(s) which includes
the tender costs.
Identify all the relevant activities associated with this project and produce a programme of works
in Gnatt Chart format (the above activities are a guide only).
Project Charter Submission.
Prepare a detailed Project Charter for review. This should cover all areas of a typical project
charter.
Final Report
Prepare a final report for submission to cover the full Project. This should cover all areas the
Project Life cycle.
Final Report will be assessed on the following;
 Produce a detailed and accurate Project Charter.
 Produce a Work Breakdown Structure (WBS) showing all relevant tasks and durations.
 Produce a visually clear and relevant Gantt chart ensuring all activities are shown in a
logical progressive manner without conflict.
 Produce a Risk Register for the Project covering all aspect of the project from start to end
 Overview, Recommendations and Summary.
 Submit an A3 Gantt Chart (and supporting written documentation should be on a Word
document or Excel A4)
This assignment must address the following learning outcomes;
Link the overall strategic management of an organisation with issues of technology and
innovation
Analyse, appraise, criticise and synthesise technical reports and publications
Fill the role of the project manager with the skills required to plan, monitor and control a
successful project.