The Travel and Tourism Business Tool Kit

The Travel and Tourism Business Tool
Kit

INTRODUCTION
 Travel and tourism industry is very large service industry which is related
to act of travelling to various locations either for pleasure or business
purposes.
 It has become one of the largest civilian industry of the world as per the
statistics as one out of 10 person forms the part of travel and tourism
industry.
 Travel and tourism services includes food and drinks, lodging,
transportation etc.

Issues in talent acquisition and retention
There are various issues which are faced by British Airways in acquiring talented
employees for the organisation which are as follows:
 Being completely a truly global talent market company can not hire a talent
employees even after receiving thousands of application. It is mainly due to the fact
that airline market is so competitive and it is not easy for the company to take quick
selection decision.
 Another issue is when a candidate is also the customer, company may reject its job
application a candidate may boycott the brand and if large number of candidates it
will quickly impact the profitability of the organisation

Cont..
Issue faced by the company is retention of employees are as follows:
 One of the major issue is that aviation industry is growing rapidly and employees find various
opportunities in other companies which attract existing employees of the organisation.
 Sometimes company is not meeting the demand of t employees like salary hike, training and
developmental programs due to which employee feel that there is no growth in the company
and leave the job.