Tour Operator Management

This essay examines the changing landscape of tour operator management in the UK travel industry, highlighting the impact of consumer demands, technological advancements, and responsible tourism. It also discusses the roles of key trade bodies like ABTA and AITO in shaping industry standards and protecting consumer interests.

In earlier time period, people face many issue related top travelling like confirmation of tickets,
instant room facilities etc. Prior, people like to travel alone and mostly they like to travel cultural
and historical paces not adventurous. In this modern era, travel and tourism sector offering better
services to consumer such as accommodation, visa facilities, transportation, reservation etc. People
travel with their families, friends and they mostly like to travel on adventurous places. There are
many different changes in developments as well as trends in tour operator sector. Under this, tour
operators are main providers of services according to customer’s demand. The technology changes
are one of most recent and current development. Change in technology provides many benefits to
tourists such as reservation, advanced room booking etc. On the other hand, responsible tourism is
also most necessary develop. It generated more economic advantages for the local people and
reduce negative environmental, social and economic impacts.
Under this, there are different trade bodies and their role are mention below:
Travel Association (ABTA)- It is travel trade association for travel agents as well as tour
operators in United Kingdom. The main role of ABTA is to provide information to people related
with travel and financial protection of bookings of holidays. It gives information concerned to
making complaints of tour operators and agents which are ABTA members.
Association of Independent Tour Operators (AITO)- It is British- based travel sector
trade group that shows about 120 independent as well as specialist tour operators. Its main focus is
on provide high satisfaction level to consumers related to service, choice and quality.
The travel and tourism sector is reshaping structure to deliver more comforts as well as services to
consumers on the basis of changes demands. Changes in this sector, has impacted company to
customize them self on the basis of trends. Trailfinders Ltd. Is leading travel and tour company in
United Kingdom that has effect of the trends in the business operations. In context to tour operator,
they control, devises and book whole trip. They develop package holiday through combining all
elements for an instance restaurant, activities, airport, tours and many others. The tour operator is
responsible for operate as well as provide vacation by contracting, packaging and booking different
components. On the basis of EU Package Travel Directive, rules of European Union give
protection for travellers which pre- arranges the holiday packages and also self- customized
packages. These kinds of rules provide protection for the linked travel arrangements. There are
different kinds of tour operators which guide tourists in travelling mention below:
Outbound operators- These kinds of tour operator are specialised in designing as well as designing
multinational trips specially in foreign countries. These tour operator sells tour package to group or
person of his own country to other for particular period.
Domestic operators- They provide tours services to residents of country. These are known as
residents which visiting destinations within boundaries of country which travel for the purpose of
tourism.
Incoming operators- In this, organisation and an individual offering local services for visitors in
destinations for an instance sightseeing, hotels, cars etc.
Direct sell operators- These types of tour operators sell packages of tourism directly to customers
through passing travel agent. Under this, direct sell tour operators offer large variety of the
packages as well as destinations.
Tour operation management