Hotel Management Information System

This assignment focuses on the design and implementation of a Chinese high-star level hotel management information system. It examines the system's functionalities and explores its broader impact within the context of Chinese hospitality.

Running head: THE VOIP SYSTEM IMPLEMENTATION OVERVIEW
The VOIP system Implementation Overview at Home-
Away-From- Home
Name of the Student
Name of the University

1THE VOIP SYSTEM IMPLEMENTATION
Table of Contents
1. Introduction:................................................................................................................................2
2. VOIP system Description:...........................................................................................................2
2.1 Outline of VOIP system Components and Deliverables:......................................................2
2.2 Pre-Implementation Requirement:.............................................................................................6
2.3 Site Specific Requirements:...................................................................................................6
3. Management of VOIP system Implementation:..........................................................................7
3.1 Description of Implementation:.............................................................................................7
3.2 Major Tasks:..........................................................................................................................7
3.3 Startup and Cutover:..............................................................................................................7
3.4 Training and Documentation:................................................................................................8
3.5 Implementation Schedule:.....................................................................................................9
4. Implementation Staff and Support:............................................................................................12
5. Performance Monitoring:...........................................................................................................13
6. Back-Off Plan:...........................................................................................................................14
7. Post Implementation Plan:.........................................................................................................15
Reference List:...............................................................................................................................16

2THE VOIP SYSTEM IMPLEMENTATION
1. Introduction:
The VOIP services transforms the voice of the user into the digital format/signal. This
signal travels through the network or internet. In order to implement the VOIP system, a
broadband connection is essential. (Laudon and Laudon 2016). The VOIP system is capable of
saving capital for the organization as well as increasing convenience of communication. The
VOIP system can allow the organization for conducting videoconference calling for Home Away
from Home environment. The management can make use of this feature for communicating more
pruriently.
This assignment is consisting of information and analysis on the information regarding
the VOIP system implementation at Home-Away-From- Home. The assignment provides
detailed description of the VOIP system requirements, as per site also along with VOIP system
implementation details. The implementation of the VOIP system in Home-Away-From- Home
will be done by connecting the telecommunication medium to the core system. This way the data
collection and customer relationship management process can be enhanced.
2. VOIP system Description:
2.1 Outline of VOIP system Components and Deliverables:
Detailed Description of the System: The organization be implementing the VOIP system
for connecting various parts of the organization. The communication enhancement will be the
primary purpose of this system. Encryption security measures will be implemented into the
organizational environment so that data transmitted through the system cannot be read by the
cyber criminals even if the data is theft (Enck et al. 2014). The system will be connected to the
main database of the organization. An instance will be saved for the recording of data transmitted

3THE VOIP SYSTEM IMPLEMENTATION
through the VIOP system path. Not all the data will be saved in the database, only the mail and
chat related data will be stored. The hardware firewalls will be used within VOIP system for
better protection. The intranet communication medium will be established through the LAN or
Local Area Network. The VOIP system will connecting the computers of the hotels so that
communication among the devices can be done free of cost.
The components of the System: The VOIP system will be consisting of the following
components.
1) Gateway: Signaling Gateway Controller and Media Gateway are the two
components of VOIP system that are considered as the gateway. The Signaling
Gateway Controller can be referred to as the “called agent”. It is also equipped
with the media gateway control function. It provides support to the signaling
system 7 protocol stack as well as capable of generating call detailed records. The
media gateway on the other hand is responsible for voice packet transmission
through the use of RTP transmission protocol. It is also known for its support to
MGCP.
2) Server: In terms of using the features like voice mail and video conference (like
the case of Home Away from Home), the media server is required. The media
server is responsible for call progress tones transmission of and announcements of
special service, functionality maintenance of voicemail, voice activated dialing
and many more. Next comes the application server which is very important for the
organization. The major responsibility of an Application Server is to provide
value-added services to the IP network. Global and customer specific services are

4THE VOIP SYSTEM IMPLEMENTATION
provisioned here. Call characteristics and session specifications are influenced by
the application server.
3) Hardware: The firewall will be installed at the core system. Magnetic tapes will
be used for storage (Myamoto et al. 2016). The network printers will be used in
each of the hotels. The servers will be hardware based. Wires and routers. Analog
telephone adaptor or ATA will be used for connecting the standard phone device
to the computer device through the internet connection or internal network. The
ATA is referred to as the analog to digital converter. The IP phones will be
equipped with RJ 45 Ethernet connector instead of RJ 11 phone connector (used
in normal telephone devices). The IP phones will be connected directly to the
routers of the WIFI System.
4) Software: The VOIP system will be using website and application for
communicating with the customers. The security applications will be used in the
computer systems. The VOIP system will be using various patches for updating
the VOIP system capability. Each and every computer in the organization will be
installed with windows 10 operating system. The software will be improved for
accessing the data store and retrieval. The bugs in the current application will be
recognized and removed.
5) Network: The intranet and extranet will be used for connecting the hotel
appliances and other hotels respectively. The internet will be established through
the use of LAN. The WIFI System of the organization will be improved for
making the connection among the internal devices better. Most of the cases the
wired connection will be used so that data breach can be prevented (Ferro and

5THE VOIP SYSTEM IMPLEMENTATION
Silvello 2017). Two different servers will be used for core VOIP system and
database so that data theft can be reduced to less than 1%.
6) Data: The data is the primary component of the system. The processes of the
VOIP system will be done through the gathered data and generated information.
Figure 1: Architecture of Home-Away-From- Home Hotel VOIP System
(Source: Yu, Sun and Han 2015)
Figure 2: Home-Away-From- Home Hotel VOIP System Communication Map
(Source: Deeti, Manne and Vundavalli 2016)
The deliverables: The deliverable of the VOIP system are as following.

6THE VOIP SYSTEM IMPLEMENTATION
1) Allowing better communication among the whole organization
2) Connecting various departments of the organization
3) Upgrading all the computers with Windows 10 operating system
4) The WIFI system modification
5) Installation of network printers organization wide
6) Modifying the data access and retrieval software
Processes of the System: The VOIP system will be carrying out the following processes.
1) Authentication of user login
2) Collecting data from various input devices throughout the hotels
3) Generating the invoices
4) Connecting Windows 10 operating systems with the central VOIP system
5) Usage of the WIFI systems to connect the internal devices
6) Data access to the users
2.2 Pre-Implementation Requirement:
Gathering Requirements: These requirements are two kinds, such as business and VOIP
system requirements. The business analyst is responsible for gathering the business related
requirements. The system analyst analyses the business requirements and generate the system
requirements for VOIP system (Hsiao et al. 2014). The VOIP system requirements are of two
types such as functional and non-functional requirements.
2.3 Site Specific Requirements:
Hardware and Software Requirement: The hardware and software requirements of the
VOIP system will be gathered based on the analysis of the designs. Installation of Windows 10

7THE VOIP SYSTEM IMPLEMENTATION
operations system within the computer systems. Installation of data access and retrieval software
in the core system.
Information Requirement: The identification of the data and information, based on
which the processes of the VOIP system will be done. The customer data, payment data, legal
requirements, hotel rooms, staff and many more.
Facilities Requirement: The business analyst, VOIP system analyst, HR manager, coder,
tester, database developer, network engineer, website developer, application developer and many
more (Coronel and Morris 2016).
3. Management of VOIP system Implementation:
3.1 Description of Implementation:
The implementation process will be consisting of VOIP system design, intranet
connection implementation, communication medium device implementation. In addition to that,
the VOIP system implementation will consisting of testing and deployment.
3.2 Major Tasks:
Major tasks of the VOIP system implementation are requirement gathering, designing,
development, testing and deploying. Within the implementation phase, the connection of the
computers and network printers with the local server with each hotel will be established first.
After that, the local server will be connected to the main system server in the head office.
3.3 Startup and Cutover:
The VOIP system will be implemented for the first time in the Home-Away-From- Home
environment. The deployment will be direct deployment. At first, identification of deployment

8THE VOIP SYSTEM IMPLEMENTATION
audience is very crucial. After identification of the end users, operation employee and support
employee, the responsible person will recognize the suitable deployment strategy (Ku 2014).
After the deployment is done, the VOIP system will be tested.
3.4 Training and Documentation:
Training Name Personnel Group
Providing customer detail retrieval Staff of Home-Away-From- Home
Accessing the reports Executive Management
Communicating regarding the daily
operations
Executive Management
Usage of the website Customer of Home-Away-From- Home
Usage of the Application Customer of Home-Away-From- Home
Usage of Windows 10 OS Staff of Hotel
Usage of network printers Staff of Hotel
Documentation Personnel Group
Technical risks Development team and testing team
Progress Report Project team members
Risks Reports Project Manager
Challenges Project Manager
System Requirements System Analyst
Business Requirements Business Analyst
Design specifications Designers

9THE VOIP SYSTEM IMPLEMENTATION
Computer System Report Computer Support Expert
Hotel WIFI System Report Network Administrator
The training and documentation is a very crucial part. These data will be providing broad
idea regarding the system specification.
3.5 Implementation Schedule:
Task Name Duration Start Finish
Home-Away-From- Home System Development 285 days? Tue 5/2/17 Mon 6/4/18
Planning Phase 39 days Thu 9/21/17 Tue 11/14/17
Setting Up Project Committee 4 days Thu 9/21/17 Tue 9/26/17
Setting Up of Goals 5 days Wed 9/27/17 Tue 10/3/17
Setting Up Strategies 3 days Wed 10/4/17 Fri 10/6/17
Documentation of project objective and scope 2 days Mon 10/9/17 Tue 10/10/17
Gathering and Analyzing Stakeholder Requirement 3 days
Wed
10/11/17
Fri 10/13/17
Documentation of Requirement 4 days
Mon
10/16/17
Thu 10/19/17
Project Team Creation 5 days Fri 10/20/17 Thu 10/26/17

10THE VOIP SYSTEM IMPLEMENTATION
Recognition of Project Deliverable 4 days Fri 10/27/17 Wed 11/1/17
Recognition and Prioritizing Tasks 3 days Thu 11/2/17 Mon 11/6/17
Generating Project Charter and Budget 5 days Tue 11/7/17 Mon 11/13/17
Submission of Project Plan 1 day Tue 11/14/17 Tue 11/14/17
Design Phase 54 days
Wed
11/15/17
Mon 1/29/18
Design of the Remote Unit Model 3 days
Wed
11/15/17
Fri 11/17/17
Designing Architecture of the Model 7 days
Mon
11/20/17
Tue 11/28/17
Designing the Internal Functions 12 days
Wed
11/29/17
Thu 12/14/17
Designing the Database 10 days Fri 12/15/17 Thu 12/28/17
Designing the Server 3 days Fri 12/29/17 Tue 1/2/18
Identification of the System Unit 6 days Wed 1/3/18 Wed 1/10/18
Analyzing the System Architecture 8 days Thu 1/11/18 Mon 1/22/18
Generating Design Specification 5 days Tue 1/23/18 Mon 1/29/18

11THE VOIP SYSTEM IMPLEMENTATION
Implementation Phase 267 days? Tue 5/2/17 Wed 5/9/18
Coding 37 days Tue 1/30/18 Wed 3/21/18
Writing Unit Test Regarding Every Single
System Unit
12 days Tue 1/30/18 Wed 2/14/18
Unit Code Testing 15 days Thu 2/15/18 Wed 3/7/18
Creating Builds 10 days Thu 3/8/18 Wed 3/21/18
Developing Database 12 days Thu 3/22/18 Fri 4/6/18
Data Access Software Modification 3 days Tue 5/2/17 Thu 5/4/17
Implementing Local Server 8 days Mon 4/9/18 Wed 4/18/18
Implementation of Main Server 1 day? Thu 4/19/18 Thu 4/19/18
WIFI System Modification 5 days Mon 4/9/18 Fri 4/13/18
Installing the Windows 10 OS 2 days Mon 4/16/18 Tue 4/17/18
Installing the Network Printers 2 days Wed 4/18/18 Thu 4/19/18
Connecting the Computer Systems and Network
Printers with WIFI
2 days Fri 4/20/18 Mon 4/23/18
Application Usability Enhancement 4 days Tue 4/24/18 Fri 4/27/18
Application Units Integration 4 days Mon 4/30/18 Thu 5/3/18
Connecting the System with the Database 2 days Fri 5/4/18 Mon 5/7/18

12THE VOIP SYSTEM IMPLEMENTATION
Connect the System with the Server 2 days Tue 5/8/18 Wed 5/9/18
Testing Phase 17 days Thu 5/10/18 Fri 6/1/18
Exploratory Testing 5 days Thu 5/10/18 Wed 5/16/18
Recognition of Defects 7 days Thu 5/17/18 Fri 5/25/18
Documentation of the Defect 3 days Mon 5/28/18 Wed 5/30/18
Sending the Defect Document to the Developers 2 days Thu 5/31/18 Fri 6/1/18
Deployment 1 day Mon 6/4/18 Mon 6/4/18
Going Live 1 day Mon 6/4/18 Mon 6/4/18
The highlighted activities are the main part of the VOIP system development. The whole
activity refers to the information system development.
4. Implementation Staff and Support:
System Analyst: The system analyst will be analyzing the business requirements. Based
on the finding, the system analyst will develop the functional and non-functional requirements.
The skills of system analyst are such as analytical skills. Toward the start of a task, a frameworks
expert needs to comprehend the prerequisites of the customer and concentrate the different routes
in which the necessities can be met (Silvius and Schipper 2014). The efficient execution and
planning skill refers that a systems analyst is relied upon to have a sharp eye for detail and needs

13THE VOIP SYSTEM IMPLEMENTATION
to design the different stages in which the task must be executed. The system analyst must have
proper technical knowledge so that the findings can be associated with technical specifications.
Business Analyst: The business analyst will be identifying the business requirements of
Home-Away-From- Home. The skills of business analyst are communication skills, problem
solving, negotiation skills, critical thinking. As a compelling communicator, association must to
ready to encourage work gatherings, ask the correct inquiries, and effectively tune in and take in
new data (Too and Weaver 2014). Each task association take a shot at will be, at its center,
building up an answer for an issue. A business investigator is the mediator among an assortment
of individuals with different sorts of identities: customers, designers, clients, administration, and
IT. Business examiners must break down numerous decisions previously driving the group
towards an answer.
Database Developer: The database developer will be designing and developing the
database of the system. The database developer must have the skills like extremely developed
organizational skills, team working, great communication skills, critical problem solving skills,
moral strength and many more.
Coder: The coder, programs the system and develops the VOIP system units. The coder
must have the skills like coding, system analysis, critical thinking and many more.
Testing Personnel: The measuring stick for the measure of the capacity of programming
testing experts remain his/her experience and preparing in either or every one of the ranges like
that of being a client, being developed or testing and so on. Regardless of being our position, our
abilities of managing individuals like persuading others, scrutinizing others or accepting

14THE VOIP SYSTEM IMPLEMENTATION
feedback, impacting others and making arrangements are vital parts of the part of testing (Silvius
and Schipper 2014).
Programming organizations want to have an assortment of identity sorts inside their
product testing group. The best mixes might be guaranteed on occasion of enrolling. Regardless
of the possibility that that is unrealistic, information of specific examples of conduct can enable
us to upgrade the group we are working with.
5. Performance Monitoring:
1) Compare usage endeavors with unique objectives and targets,
2) Determine whether adequate advance is being made toward accomplishing
expected outcomes,
3) Determine whether the time plan is watched.
Observing is not an "occasion" that happens toward the finish of an administration cycle,
yet rather is a continuous procedure that encourages leaders to better comprehend the adequacy
of the activity or framework. A compelling observing and assessment program requires gathering
and examining vital information on an intermittent premise all through the administration cycle
of an undertaking (Costa et al. 2013). This procedure regularly includes gathering gauge
information on existing conditions, providing details regarding progress toward
ecological/manageability enhancements, making associations amongst activities and planned
results, and rolling out mid-course improvements in program outline.
A successful observing and information administration framework records the execution
of all foundations with usage obligations. It gives an arrangement of responsibility to every

15THE VOIP SYSTEM IMPLEMENTATION
capable gathering on how well they are accomplishing the objectives and targets built up in the
IMS (Angulo et al. 2017). The obligation of proper utilization of the checking framework lies
with the dependable people/associations/experts appointed to this action and needs to take after
the announcing obligations as illustrated amid the "authoritative setup" stage.
6. Back-Off Plan:
The VOIP system data will be stored in a back-up/restore system.
Database backup:
1) On the server that is running SQL Server Management Studio, start up SQL
Server Management Studio
2) Sign in with a client that approaches the MSCRM_CONFIG and related databases
3) Extend the databases (Muthalagu 2016)
4) Right snap and select Tasks - > Backup
5) On the screen that shows up, confirm that the chose database is right
6) Under goal, it will default to the default reinforcement organizer set amid the
introduce of SQL
Restore Database Backup:
1) There are numerous approaches to move association's database reinforcement, the
most effortless of which is to delineate drives and move the reinforcement starting
with one Virtual Machine then onto the next
2) Our best practice is to drop the reinforcement in the SQL Backup organizer

16THE VOIP SYSTEM IMPLEMENTATION
3) When association have the reinforcement of association's database on
association's objective server, startup SQL Server Management Studio (Qiao et
al. 2016)
4) Right tap on databases and select reestablish database
5) Flip the source to gadget and hit the ovals
6) This will provoke association to choose association's reinforcement gadget
7) The area will default to the Backup area determined amid SQL setup. In the event
that this is not where association reserved association's reinforcement, explore to
where association put away it and select it
7. Post Implementation Plan:
The users will submit reports to the department heads. If any issue occurs then the VOIP
system will be analyzed and repaired. If any big issues occurs then the whole VOIP system will
be shut down and proper action will be taken (Ram, Corkindale and Wu 2013). The technical
head will make a report of the issues faced in post implementation stage. The connection
between the network printers and main server is secured. The data access software will be
allowing only the authorized users to access the database. This will lead to less data breach. The
WIFI system will be efficient to connect the devices even if one router is damaged or disabled.

17THE VOIP SYSTEM IMPLEMENTATION
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18THE VOIP SYSTEM IMPLEMENTATION
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