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RUNNING HEAD: Theoretical Foundation Section of a Research Study Name Singh Institution Grand Canyon University Course: RES-861 Date 1/31/2018 Problem of study

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After analyzing factors to consider when selecting COTS, Ayala et al (2011) argues that, there is need for further study on challenges that customers face once they have acquired software of their choice. Theories and concepts COTS selection theory should consider several factors because already made software are primarily developed without specific organizational requirements (Grossniklaus et al, 2012). Since customer would give out organizational requirements to the vendor, it is the responsibility of the vendor to decide reasonably if product would solve organizational problems.

RUNNING HEAD: Theoretical Foundation Section of a Research Study Name Singh Institution Grand Canyon University Course: RES-861 Date 1/31/2018 Problem of study

   Added on 2020-05-16

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RUNNING HEAD: THEORETICAL FOUNDATION1Theoretical Foundation section of a research studyName Singh Institution Grand Canyon University Course: RES-861Date 1/31/2018
RUNNING HEAD: Theoretical Foundation Section of a Research Study Name Singh Institution Grand Canyon University Course: RES-861 Date 1/31/2018 Problem of study_1
RUNNING HEAD: THEORETICAL FOUNDATION2Problem of studyThe problem under study aims to investigate current techniques that are required whenassessing commercially off the shelf (COTS) software. This has been a major problem whenorganizations and individuals are purchasing COTS. The case would evaluate COTS selectionconcepts and dilemma encountered. When selecting already made software, some issues shouldbe put in to consideration to make sure it meets all standards and thresholds (Cipra, 2016).Precisely, the study problem is to come up with a procedure that can be used to help in selectingsoftware that is already developed. To come up with the best procedure, previous case studies inselection of COTS would be analyzed. The gap to be filled is the challenge faced byorganizations and individuals when sourcing COTS. After analyzing factors to consider whenselecting COTS, Ayala et al (2011, 631) argues that, there is need for further study on challengesthat customers face once they have acquired software of their choice. The COTS selection theorywould be of great importance to customers in understanding which concepts to consider beforeadopting COTS in to business operations. Theories and concepts COTS selection theory should consider several factors because already made software areprimarily developed without specific organizational requirements (Grossniklaus et al, 2012).When purchasing COTS, some of the important aspects that should be factored are; the costassociated with ownership of the product. It has been quite challenging for customers who needalready made software to know what they own once they purchase the software and the roadmap.It is important to note that, COTS are associated with many risks and may end up being subjectto proprietary ownership in most cases. Roadmap defines the intention of developing the
RUNNING HEAD: Theoretical Foundation Section of a Research Study Name Singh Institution Grand Canyon University Course: RES-861 Date 1/31/2018 Problem of study_2
RUNNING HEAD: THEORETICAL FOUNDATION3software and possibilities of advancing the software in future. It has to define who will beresponsible in upgrading the software and specifications that would be covered by monthlysubscription. Therefore, there should be clear agreement between the parties on modalities ofwhat buyer has been licensed for. Secondly, when acquiring off the shelf products, it is important for the vendor todemonstrate how the product actually fits into specific organizational needs. Since customerwould give out organizational requirements to the vendor, it is the responsibility of the vendor todecide reasonably if product would solve organizational problems. As discussed previously, itwould be important to get several vendors to showcase their products so that it is possible todecide which fits organizational needs. The product should be able to meet at least 90% of thecritical business needs (Nautiyal & Gupta, 2013). Business needs defined by the organizationshould be covered by the product as it appears in the current state, in future and ability to deliveron these aspects without failure. The main purpose of acquiring the software is to come up withbusiness solution to the problem. In this regard, most of the software may not be fit to solvecritical business needs when acquiring them but vendors would insist on customizing them tocritical business logic (Ayala et al, 2011). The main question should be on the cost ofcustomizing it and whose responsibility is that? On the same note, focusing on future growth ofthe organization, it will be important to determine if software would allow business logicexpansion. Again, the issue of ownership cripples in because total ownership would mean extracost to the product owner. Additionally, it would be very important to understand if product has any clear definedroadmap. The product roadmap helps to define if the vendor has any future plan regarding theproduct. It should highlight the basis of whether the vendor is currently redeveloping the product
RUNNING HEAD: Theoretical Foundation Section of a Research Study Name Singh Institution Grand Canyon University Course: RES-861 Date 1/31/2018 Problem of study_3

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