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Theories of Communication Health and Social Care (Doc)

Added on - 15 Mar 2020

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Health and Social Care1Part 3
Health and Social Care2Table of ContentsTask 3...............................................................................................................................................3Theories of Communication.........................................................................................................3Cultural Factor and Individual Values Affecting the Communication Process...........................4Code of Practices, Charters and Legislations Influence Process of Communication..................6Policies and their Effectiveness in Organization.........................................................................7References........................................................................................................................................9
Health and Social Care3Task 3Theories of CommunicationHealth and social care department is the very much sensitive department, where staffs membersof these departments have to deal with such clients or patients who have different mindsets.However, if the communication is not effective between the staff members and service users thanit might influence the connection between several parties and from the patient context; it mighthappened that treatment quality would be hindered. Thus, to improve the service quality it isnecessary for the staff to work upon their communication skills and evaluate the measures, whichhelp in improving communication (Schiavo, 2013). Several theories are there that would help inunderstand the significance of interaction in social and health care.Behavioural theory is considered one of the significant theories, which helps the most inimproving communication skills. Behavioral theory helps in understanding that everyone hasdifferent expression and feeling, desire and idea procedure that might influence behavioralfeature and communication too. It is very much important in heath department that staff shouldcommunicate in a way, which is more appropriate from the patient point of view because thiswill develop confidence in the patients and improve the quality of treatment. This theoryexplains that employees of health department or any other organization are devoted andunderstand that, what are employee responsibilities and what are the requirements of theemployee than it will be huge step in improving the skill of communication. The theory alsoexplains that people have several differences, which is also necessary to be measured whilecreating communication with the persons (Glanz, et. al., 2010).The main problem with the patients is that they are already disturb and having different mindsetdue to their disease, now effective communication from the staff can help in change the mindset
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