Tim Horton’s Organizational Analysis for Performance Problem

training and development
Tim Horton’s organizational analysis with respect to performance problem

Introduction
Tim Horton’s is a leading fast food chain in Canada. The brand is renowned for its sumptuous
doughnuts and fresh coffee. The fast food chain is the largest quick service restaurant chain in
Canada. At present, Tim Horton’s is battling the issue of slow service owing to a large number of
new employees. The issue is adversely impacting company’s sales as well as the working
environment. This report highlights upon an organizational analysis which throws light upon
strategies to fill the performance gap at Tim Horton’s.
Strategic analysis
Since its inception, Tim Horton’s has consistently focussed on offering high quality products to
its customers across the globe. The brand’s mission is to deliver superior quality products and
services to their guests and communities through partnership, innovation and leadership. In order
to accomplish its vision as a brand, Tim Horton’s needs to train its employees in terms of
enhanced innovation as well as leadership. The problem clearly signifies that old employees at
Tim Horton’s tend to avoid new employees as they might have to train them during rush hours.
This evidences a lack of partnership. Performance gaps in any business are filled through
effective training. Trainings provided in organization must be in line with the long term vision
and mission of the business.
Strong team work among employees is imperative to the success of any organization (Ghaferi &
Dimick, 2016). Team building activities and leadership workshops must be conducted so that
employees can take responsibility and initiative. A strong leadership is the lynchpin upon which
the organization rests.