Human Resources Policy and Procedure Manual - Timely Logistics and Supply Company Ltd.
Added on 2023-06-11
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Human Resources Policy and Procedure Manual 1
HUMAN RESOURCES POLICY AND PROCEDURE MANUAL
Name
Course
Professor’s Name
University
City (State)
Date
Document valid when printed only
Last printed 21/02/2013 1:48:00 AM Page 1 of 73
HUMAN RESOURCES POLICY AND PROCEDURE MANUAL
Name
Course
Professor’s Name
University
City (State)
Date
Document valid when printed only
Last printed 21/02/2013 1:48:00 AM Page 1 of 73
TSLC
Human Resources
Policy and Procedure Manual
Contents
Human Resources Policy and Procedure Manual..............................................................1
Welcome..............................................................................................................................2
Our Company History..........................................................................................................3
What We Do........................................................................................................................5
Our Clients...........................................................................................................................7
Our mission, vision & values...............................................................................................8
Mission Statement:..........................................................................................................8
Vision Statement:.............................................................................................................8
Values:.............................................................................................................................8
Your employment................................................................................................................9
Payroll..............................................................................................................................9
Changing Pay Details......................................................................................................9
Hours of Work..................................................................................................................9
Overtime and Additional Hours......................................................................................10
Lateness for work.......................................................................................................10
Reimbursement of Expenses.........................................................................................10
Travel.............................................................................................................................10
Business Environment.......................................................................................................12
Work Areas....................................................................................................................12
Security..........................................................................................................................12
Kitchen and Bathrooms..................................................................................................12
Meeting rooms...............................................................................................................13
Document valid when printed only
Last printed 21/02/2013 1:48:00 AM Page 2 of 73
Human Resources
Policy and Procedure Manual
Contents
Human Resources Policy and Procedure Manual..............................................................1
Welcome..............................................................................................................................2
Our Company History..........................................................................................................3
What We Do........................................................................................................................5
Our Clients...........................................................................................................................7
Our mission, vision & values...............................................................................................8
Mission Statement:..........................................................................................................8
Vision Statement:.............................................................................................................8
Values:.............................................................................................................................8
Your employment................................................................................................................9
Payroll..............................................................................................................................9
Changing Pay Details......................................................................................................9
Hours of Work..................................................................................................................9
Overtime and Additional Hours......................................................................................10
Lateness for work.......................................................................................................10
Reimbursement of Expenses.........................................................................................10
Travel.............................................................................................................................10
Business Environment.......................................................................................................12
Work Areas....................................................................................................................12
Security..........................................................................................................................12
Kitchen and Bathrooms..................................................................................................12
Meeting rooms...............................................................................................................13
Document valid when printed only
Last printed 21/02/2013 1:48:00 AM Page 2 of 73
Printing...........................................................................................................................13
Waste Bins.....................................................................................................................13
Recycling Bins...............................................................................................................13
Security Disposal/Shredders..........................................................................................13
The noise factor.............................................................................................................14
Code of Conduct Policy.....................................................................................................15
Purpose..........................................................................................................................15
Principles.......................................................................................................................15
Policy..............................................................................................................................15
Dress Code Policy.............................................................................................................18
Office Employees...........................................................................................................18
Warehouse/Factory Employees/Drivers........................................................................18
General..........................................................................................................................18
Prohibited Clothing.........................................................................................................19
Supply and Purchasing..................................................................................................19
Maintenance..................................................................................................................19
Exceptions.....................................................................................................................19
IT, Internet, Email & Social Media Policies........................................................................20
Internet Use...................................................................................................................20
Email Use.......................................................................................................................20
Professional Use of Social Media..................................................................................21
Procedure......................................................................................................................22
Private / Personal Use of Social Media..........................................................................23
Procedure......................................................................................................................23
Recruitment.......................................................................................................................26
Policy..............................................................................................................................26
Procedure......................................................................................................................26
Document valid when printed only
Last printed 21/02/2013 1:48:00 AM Page 3 of 73
Waste Bins.....................................................................................................................13
Recycling Bins...............................................................................................................13
Security Disposal/Shredders..........................................................................................13
The noise factor.............................................................................................................14
Code of Conduct Policy.....................................................................................................15
Purpose..........................................................................................................................15
Principles.......................................................................................................................15
Policy..............................................................................................................................15
Dress Code Policy.............................................................................................................18
Office Employees...........................................................................................................18
Warehouse/Factory Employees/Drivers........................................................................18
General..........................................................................................................................18
Prohibited Clothing.........................................................................................................19
Supply and Purchasing..................................................................................................19
Maintenance..................................................................................................................19
Exceptions.....................................................................................................................19
IT, Internet, Email & Social Media Policies........................................................................20
Internet Use...................................................................................................................20
Email Use.......................................................................................................................20
Professional Use of Social Media..................................................................................21
Procedure......................................................................................................................22
Private / Personal Use of Social Media..........................................................................23
Procedure......................................................................................................................23
Recruitment.......................................................................................................................26
Policy..............................................................................................................................26
Procedure......................................................................................................................26
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Induction............................................................................................................................28
Policy..............................................................................................................................28
Procedure......................................................................................................................28
Training & Development....................................................................................................29
Policy..............................................................................................................................29
Probation...........................................................................................................................30
Policy..............................................................................................................................30
Procedure......................................................................................................................30
Occupational Health & Safety............................................................................................31
Policy..............................................................................................................................31
Manual handling policy..................................................................................................32
Workers’ compensation policy.......................................................................................32
Injury procedure.............................................................................................................32
Smoking policy...............................................................................................................33
Alcohol & drugs policy....................................................................................................33
Equal Employment Opportunity (EEO) & Anti Bullying......................................................34
Policy..............................................................................................................................34
Discrimination, Sexual Harassment and Bullying..........................................................34
Discrimination:...............................................................................................................34
Reasonable adjustments...............................................................................................36
Procedure: To make a complaint...................................................................................37
Procedure: To receive a complaint................................................................................37
Procedure: To investigate a complaint...........................................................................38
Possible outcomes.........................................................................................................39
Pregnancy at Work............................................................................................................40
Advising of pregnancy....................................................................................................40
Harassment while pregnant...........................................................................................40
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Policy..............................................................................................................................28
Procedure......................................................................................................................28
Training & Development....................................................................................................29
Policy..............................................................................................................................29
Probation...........................................................................................................................30
Policy..............................................................................................................................30
Procedure......................................................................................................................30
Occupational Health & Safety............................................................................................31
Policy..............................................................................................................................31
Manual handling policy..................................................................................................32
Workers’ compensation policy.......................................................................................32
Injury procedure.............................................................................................................32
Smoking policy...............................................................................................................33
Alcohol & drugs policy....................................................................................................33
Equal Employment Opportunity (EEO) & Anti Bullying......................................................34
Policy..............................................................................................................................34
Discrimination, Sexual Harassment and Bullying..........................................................34
Discrimination:...............................................................................................................34
Reasonable adjustments...............................................................................................36
Procedure: To make a complaint...................................................................................37
Procedure: To receive a complaint................................................................................37
Procedure: To investigate a complaint...........................................................................38
Possible outcomes.........................................................................................................39
Pregnancy at Work............................................................................................................40
Advising of pregnancy....................................................................................................40
Harassment while pregnant...........................................................................................40
Document valid when printed only
Last printed 21/02/2013 1:48:00 AM Page 4 of 73
Safety at work................................................................................................................40
Transfer to a safe job.....................................................................................................40
Working until the birth....................................................................................................41
Return to work................................................................................................................41
Breastfeeding at work....................................................................................................42
Other forms of parental support.....................................................................................42
Flexible Working Arrangements........................................................................................43
Options for flexible work practices.................................................................................44
Leave.................................................................................................................................46
General leave policy......................................................................................................46
Annual leave policy........................................................................................................46
Personal (sick) leave policy...........................................................................................47
Carer's leave policy........................................................................................................47
Compassionate leave policy..........................................................................................47
Long service leave policy...............................................................................................47
Parental leave policy......................................................................................................48
Unpaid parental leave....................................................................................................48
Parental Leave types:....................................................................................................48
Parental Leave...............................................................................................................49
Concurrent Leave..........................................................................................................49
Special Maternity Leave.................................................................................................49
Parental Leave Pay........................................................................................................49
Primary Caregiver Pay...................................................................................................49
Dad and Partner Pay.....................................................................................................50
Parental leave for partners.............................................................................................50
Applying for leave..........................................................................................................50
Adoption.........................................................................................................................50
Document valid when printed only
Last printed 21/02/2013 1:48:00 AM Page 5 of 73
Transfer to a safe job.....................................................................................................40
Working until the birth....................................................................................................41
Return to work................................................................................................................41
Breastfeeding at work....................................................................................................42
Other forms of parental support.....................................................................................42
Flexible Working Arrangements........................................................................................43
Options for flexible work practices.................................................................................44
Leave.................................................................................................................................46
General leave policy......................................................................................................46
Annual leave policy........................................................................................................46
Personal (sick) leave policy...........................................................................................47
Carer's leave policy........................................................................................................47
Compassionate leave policy..........................................................................................47
Long service leave policy...............................................................................................47
Parental leave policy......................................................................................................48
Unpaid parental leave....................................................................................................48
Parental Leave types:....................................................................................................48
Parental Leave...............................................................................................................49
Concurrent Leave..........................................................................................................49
Special Maternity Leave.................................................................................................49
Parental Leave Pay........................................................................................................49
Primary Caregiver Pay...................................................................................................49
Dad and Partner Pay.....................................................................................................50
Parental leave for partners.............................................................................................50
Applying for leave..........................................................................................................50
Adoption.........................................................................................................................50
Document valid when printed only
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Other Paid leave............................................................................................................51
Annual leave...............................................................................................................51
Time off for antenatal appointments, adoption interviews or examinations...............51
Leave for pregnancy related illness............................................................................51
Loss of a child while pregnant....................................................................................51
During parental leave.................................................................................................52
Time in lieu policy..........................................................................................................53
Leave without pay policy................................................................................................53
Jury duty policy..............................................................................................................53
Emergency services leave policy...................................................................................53
Performance Management................................................................................................54
Policy..............................................................................................................................54
Procedure......................................................................................................................54
Performance improvement................................................................................................55
Policy..............................................................................................................................55
Procedure......................................................................................................................55
Gross or serious misconduct policy...............................................................................57
Procedure......................................................................................................................57
Grievance complaints........................................................................................................58
Policy..............................................................................................................................58
Procedure......................................................................................................................58
Conflict of Interest..............................................................................................................59
Policy..............................................................................................................................59
Procedure......................................................................................................................59
Intellectual Property & Security.........................................................................................61
Environmental Best Practice.............................................................................................62
Policy..............................................................................................................................62
Document valid when printed only
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Annual leave...............................................................................................................51
Time off for antenatal appointments, adoption interviews or examinations...............51
Leave for pregnancy related illness............................................................................51
Loss of a child while pregnant....................................................................................51
During parental leave.................................................................................................52
Time in lieu policy..........................................................................................................53
Leave without pay policy................................................................................................53
Jury duty policy..............................................................................................................53
Emergency services leave policy...................................................................................53
Performance Management................................................................................................54
Policy..............................................................................................................................54
Procedure......................................................................................................................54
Performance improvement................................................................................................55
Policy..............................................................................................................................55
Procedure......................................................................................................................55
Gross or serious misconduct policy...............................................................................57
Procedure......................................................................................................................57
Grievance complaints........................................................................................................58
Policy..............................................................................................................................58
Procedure......................................................................................................................58
Conflict of Interest..............................................................................................................59
Policy..............................................................................................................................59
Procedure......................................................................................................................59
Intellectual Property & Security.........................................................................................61
Environmental Best Practice.............................................................................................62
Policy..............................................................................................................................62
Document valid when printed only
Last printed 21/02/2013 1:48:00 AM Page 6 of 73
Procedure......................................................................................................................62
General.......................................................................................................................62
Energy........................................................................................................................62
Water..........................................................................................................................62
Waste.........................................................................................................................62
Timely Logistics and Supply Company Ltd. - Policies and Declaration.............................63
Employee Declaration:...................................................................................................64
Document valid when printed only
Last printed 21/02/2013 1:48:00 AM Page 7 of 73
General.......................................................................................................................62
Energy........................................................................................................................62
Water..........................................................................................................................62
Waste.........................................................................................................................62
Timely Logistics and Supply Company Ltd. - Policies and Declaration.............................63
Employee Declaration:...................................................................................................64
Document valid when printed only
Last printed 21/02/2013 1:48:00 AM Page 7 of 73
Welcome
Congratulations on your appointment and welcome to the team at Timely Logistics and
Supply Company Ltd.! We are excited that you have decided to join us and look forward
to a long, happy and successful partnership together. Our business is primarily about
order processing, inventory control, warehousing, transportation, material handling, and
the sourcing of information that pertains to proper management of the supply chain.
You have been hired because we believe you can help us to deliver these services with
high levels of customer satisfaction. We want to ensure that your interactions with other
Timely Logistics and Supply Company Ltd. employees and our customers will reflect the
value that Timely Logistics and Supply Company Ltd. places on delivering timely,
effective, and high quality services to its customers
The purpose of this Manual is to introduce you to the Timely Logistics and Supply
Company Ltd., give you some information about our history, our clients and what we do.
You will also find information about your terms and conditions and employment, our
expectations around your behavior and our policies and procedures. This manual should
be read in conjunction with your Contract of Employment.
This Manual is by no means an exhaustive guide to your employment with us. It has been
developed to act as a resource and reference for you. The policies within this Manual are
easily listed and easily accessed via the contents page. This Manual will be updated as
required as our business evolves and grows. You will be notified of any changes as they
occur. If you have any questions about the content, please do not hesitate to contact
Zane Thompson on 03 999 679.
Document valid when printed only
Last printed 21/02/2013 1:48:00 AM Page 8 of 73
Congratulations on your appointment and welcome to the team at Timely Logistics and
Supply Company Ltd.! We are excited that you have decided to join us and look forward
to a long, happy and successful partnership together. Our business is primarily about
order processing, inventory control, warehousing, transportation, material handling, and
the sourcing of information that pertains to proper management of the supply chain.
You have been hired because we believe you can help us to deliver these services with
high levels of customer satisfaction. We want to ensure that your interactions with other
Timely Logistics and Supply Company Ltd. employees and our customers will reflect the
value that Timely Logistics and Supply Company Ltd. places on delivering timely,
effective, and high quality services to its customers
The purpose of this Manual is to introduce you to the Timely Logistics and Supply
Company Ltd., give you some information about our history, our clients and what we do.
You will also find information about your terms and conditions and employment, our
expectations around your behavior and our policies and procedures. This manual should
be read in conjunction with your Contract of Employment.
This Manual is by no means an exhaustive guide to your employment with us. It has been
developed to act as a resource and reference for you. The policies within this Manual are
easily listed and easily accessed via the contents page. This Manual will be updated as
required as our business evolves and grows. You will be notified of any changes as they
occur. If you have any questions about the content, please do not hesitate to contact
Zane Thompson on 03 999 679.
Document valid when printed only
Last printed 21/02/2013 1:48:00 AM Page 8 of 73
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