This presentation discusses the business strategy of Four Seasons Hotel and explores how the organization can maintain its hold on the market and expand further. It covers the organization's profile, issues, external and internal analysis, strategy implications, and action plan.
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tle: Business Strategy for Four Seasons Hot Assignment Name: Student Name: Course Name and Number: Professor: Date:
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Introduction In the current times, each organization has to modify their business strategy, according to the changes in the demands of the customers, the new trends in the market, the change in the working environment, and also due to the various changes that are occurring due to the advancements in the field of technology. The Four Seasons Hotel is an organization that has built a solid reputation in the market, but due to the emergence of lifestyle hotels and the new competitors in the market, the organization requires a new strategy to maintain its hold on the market and to expand further.
Organization’s Profile The Four Seasons Hotel is an international chain that spreads in 47 countries and is active in more than 110 locations. The organization is responsible for introducing the culture of luxury hotels by providing customers with high quality of personalized services (Tan, 2018).
Organization Issues The main issue that the organization is facing is due to the new changes that have occurred in the hospitality business due to the demographic changes brought by generation Y, which lead to the emergence of lifestyle hotels. The organization is struggling to fulfill the sudden change in the demands of the customers.
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External Analysis Political–ThenewlyproposedIncomeTax Amendment Bill. Economic – The new Tourism Development Fund willfacilitatethehospitalityindustrywith700 million dollars. Social–Thenewdemographicchangedueto generation Y and also, the emergence of lifestyle hotels.
Technological - The changes in the demands due to the availability of information with the help of technology, and also the changes in the supply chain management of an organization. Legal – The new licensing law included by the Singapore Tourism Board under the Hotels Act. Environmental – The organization have to address the issue of food wastage in the hospitality industry by adapting to sustainable approaches (Zanzal, 2012).
Internal Analysis Strengths – Theorganization’sstrategiesarebuilton innovation, so the organization has the chance of better and quick improvement in the future. Themanagementteamoftheorganizationis very strong and effective (Vu, 2017).
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Weaknesses – The organization is not diversified. The communication standard in the organization is bad. Opportunities – The organization can expand its services. The organization close association with airlines (Pavlatos, 2011). Threats – There are a number of competitors available in the market that are offering better services at a lesser price. There is a huge price war in the market.
Strategy Implication Theorganizationhastoformulatediverseapproaches that cater to the needs and requirements of the different target audience. The organization has to utilize the advantages proposed by the fast-growing economy of Singapore. Theorganizationneedstocontinuouslyworkon improving their position in the market (Tang, 2018).
Action Plan Utilizing their unique approach to becoming power hotel operators rather than hotel owners. The organization has to formulate a regional development plan. The organization has to hire an effective public relations team.
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Conclusion From the complete analysis, this can be concluded that the organization Four Seasons Hotel requires small changes and amongst them, the most important one is addressing the emerging issues due to lifestyle hotels. The organization’s business strategy has to incorporate different new trends in the hospitality industry.
ReferencesTan, M. (2018). Four Seasons Hotel Singapore unveils new suites after HBA's renovation |HotelManagement.[online]Hotelmanagement.net.Availableat: https://www.hotelmanagement.net/renovations/four-seasons-hotel-singapore-unveils- themed-suites-following-12-month-room-renovation [Accessed 18 Feb. 2019]. Tang, V. (2018). 5 ways hospitality businesses in Singapore can attract new customers. [online]EnterpriseInnovation|Asia'sPremierBusinessandTechnologyPublication. Availableat:https://www.enterpriseinnovation.net/article/5-ways-hospitality- businesses-singapore-can-attract-new-customers-810903373 [Accessed 18 Feb. 2019]. Vu, H. (2017). Four Seasons Hotels and Resorts Business Analysis. [online] HubPages. Available at: https://hubpages.com/business/Four-Seasons-Hotels-and-Resorts-Business- Analysis [Accessed 18 Feb. 2019]. Zanzal, L. (2012). Strategic Worldwide Expansion Continues as Four Seasons Opens in itsBirthplace.[online]Prnewswire.com.Availableat: https://www.prnewswire.com/news-releases/strategic-worldwide-expansion-continues- as-four-seasons-opens-in-its-birthplace-166763246.html [Accessed 18 Feb. 2019].