“To analyze the effectiveness of training and development of

“To analyze the effectiveness
of training and development of
employees on customer's
satisfaction”.

INTRODUCTION
Human resources are known as one of the most important and
valuable assets of any enterprise, with materials, machines and
with all other resources nothing gets done without employees.
Effective execution of all business operations requires that staff
members learn to perform their all roles and jobs at a
satisfactory level.

Theme 1: Like the features of products
and service offer by M&S
Yes No
0
5
10
15
20
25

Theme 2: Activities of training and development helps
in improve employee's skills
Yes No
0
5
10
15
20
25
30