Impact of Leadership Style on Staff Retention - Case Study on TESCO

Added on - 22 Jul 2020

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To identify the impact ofleadership style on staffretention. A case study onTESCO
ABSTRACTIn the present dissertation, researcher has focused on the different leadership styles andthe employee retention. Other than that scholar have focus on the different ways by whichorganisation can retain employees for the longer duration such as good compensation,organisation environment etc.In addition to this, the major aim of this dissertation is to analysethe impact of leadership styles on the employee retention. With that researcher have differentobjectives which have been fulfilled in the investigation that are transactional leadership ortransformational leadership, overall impact of leadership style on employee retention and otherfactors that influence employee retention in the Tesco. In order to attain these objectives,researcher have conducted the proper research methodologies where qualitative technique havebeen applied. Researcher collects the data with the help of survey which have been conducted onthe 10 managers of the Tesco
Table of ContentsABSTRACT....................................................................................................................................2CHAPTER 1: INTRODUCTION....................................................................................................1Background of the study.........................................................................................................1Research aim..........................................................................................................................2Research objective..................................................................................................................2Research Question..................................................................................................................2Rationale of the study.............................................................................................................3Focus and Purpose..................................................................................................................3Research Problem and Hypothesis.........................................................................................4Significance of the research....................................................................................................4Dissertation structure..............................................................................................................4CHAPTER 2: LITERATURE REVIEW.........................................................................................6Concept of employee retention and leadership style and their inter-relationship..................6Different leadership styles which have influence over the employee retention.....................7Transactional leadership or transformational leadership style best encourages employeeretention................................................................................................................................11Impact of leadership style on employee retention in the Tesco...........................................11Other factors that influence employee retention in the Tesco..............................................12CHAPTER 3: RESEARCH METHODOLOGY...........................................................................14Research Strategy.................................................................................................................14Research Approach...............................................................................................................14Research philosophy.............................................................................................................15Research Design...................................................................................................................15Data collection......................................................................................................................16Sampling...............................................................................................................................16Data analysis.........................................................................................................................17Ethical consideration............................................................................................................17Research Limitation..............................................................................................................17CHAPTER 4: DATA ANALYSIS...............................................................................................18Data Analysis and Interpretations........................................................................................21
CHAPTER 5: CONCLUSION AND RECOMMENDATION.....................................................34Conclusion............................................................................................................................34Recommendation..................................................................................................................35REFERENCES..............................................................................................................................37
CHAPTER 1: INTRODUCTIONBackground of the studyLeadership plays very significant part in the every aspect of the organisation weather inthe staff management, staff retention, adoption of change etc. with that it is very significant partof every organisation as this ensures existence, functioning and survival of business activities.With that employee retention also plays very significant role, every venture faces this issue. Ifthe staff is not retentive by the venture then lots of problems can be faces such as shortage ofemployees, employee turnover etc. it is very important for the venture to attract and retain thequality employee in the organisation so that quality work can be accomplished. With thatmanager need to implement the different strategies which helps them to retain the qualityemployees in the firm (Nahavandi, 2016). Retaining the quality staff in the firm helps theorganisation to retain the large number of customers and reduce the cost of the organisation torecruit and train the new employees. In this competitive environment, leaders need to steer theirorganisation in the competitive business environment. If the leader value their employees thenonly they can able to gain the competitive advantage. The competitive advantage can be gainedwhen the leaders are able to retain their employees and long term performance can be assured.There are several challenges that are being faced by the organisation and their leaders in order toretain their employees. With that it is significant activity so that quality work can be done inorder to attract and retain the customers. Employees are one of the key aspects who areresponsible for attracting and retaining the customers (Myers, 2013). If they will not work ineffective way and start leaving the organisation then customers need can not be fulfilled ineffective and efficient manner.There are two types of employees turnover, that are volunteer and non-volunteer. Whenthe employee leave the organisation by his or her own wish then it is volunteer employeeturnover and if the firm terminate the employee then it is non-volunteer employee turnover.Volunteer turnover is always linked with the leader and staff relationship, if the leader is not ableto lead the employee in effective manner, then turnover may arise and if they are able to do sothen employee retention can be done (Crevaniand Packendorff, 2010). Employee retention isdirectly linked with the leadership styles. When the leader is able to implement the appropriateleadership style then they able satisfy the employees and them this will able to create theeffective employee retention. There are different types of leadership styles such as autocratic,1
democratic, participative etc. thus, leader need to select the proper leadership style according tothe skills and knowledge of the employee so that employees also feel that they are important forthe organisation.In the today's era which is changing day by day, employment retention have become oneof the major aspect for the every organisation. This is because there is high rate of employeeturnover is increasing day by day and this have leads to reduce in the performance of theorganisation (Parkay and Gougeon, 2010). Thus, managers and leader need to implement thosestrategies which can reduce the employee turnover and increase the employee retention. It isbeing known that recruiting the right people at right job is very challenging task for theorganisation, however, employee retention is also one the major aspect which is difficult for theventure. This is the reason organisation employee leaders who can manage and guide theemployees in right direction so that retention can be achieved. It is known that employee oftenused to leave their boss not their job (Larson and Gray, 2013). This is because they are nottreated in proper manner as well as their needs and wants are not achieved properly. This, showsthat leadership style is very much significant for retaining the employees in the organisation.Theresearch is going focus on the employees of the organisation Tesco Ltd where questionnairehave been framed in order to find their satisfaction over the leaders and organisation.Research aimThe key aim of the investigation is “To identify the impact of leadership style on staffretention” : A case study on TESCOResearch objectiveTo identify the concept of employee retention and leadership style and how they areinter-related.Identify if the transactional leadership or transformational leadership style bestencourages employee retention in the Tesco.Investigate the overall impact of leadership style on employee retention in the Tesco.Investigate other factors that influence employee retention in the Tesco.Research QuestionWhat is employee retention and leadership style and how they are inter-related?2
How transactional leadership or transformational leadership style best encouragesemployee retention in the Tesco?What is the overall impact of leadership style on employee retention in the Tesco?What are the other factors that influence employee retention in the Tesco?Rationale of the studyThere are several reasons that have great impact over the selection of the topic by theresearcher. In this manner, researcher have created the interest and curiosity and this is the oneof the researcher have selected the topic to conduct the further investigation. With that researcherhave proper knowledge and understanding about the topic that isimpact of leadership style onstaff retention and this is another reason which encourages the employees to select the topic andconduct the further investigation in the organisation Tesco. Other that investigator havesignificant and relevant data and information about the subject and this is also one of the reason,scholar have selected the topic (Crevaniand Packendorff, 2010). With that scholar have detailedand enough information about the subject which helps the researcher to conduct the successfulresearch.As employee retention have become the significant part of every organisation anddifferent leadership styles have great impact over the retention and turnover of the employees inthe venture. This impact has created motivation amongst the researcher to conduct theinvestigation on the relevant topic.Focus and PurposeIn this present Dissertation, the main objective of the researcher is to identifythe impactof leadership style on staff retention. Researcher actually know the different types of leadershipstyles and how they have created impact over the employee retention. The key focus of thedissertation is to analyse how the employee retention have greater impacted and influenced bythe different leadership styles which have been selected by the leader in order to motivate andguide the employees (Parkay and Gougeon, 2010). The purpose of conducting this research toteach the leaders that how they can select the leadership style according to the skills andknowledge of the employee so that retention of employees can be increased.Research Problem and HypothesisIn the competitive environment, there are different types of organisation which is beingdealing in the same sector. So, employees have great options to work for the different3
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