Management Case Studies (Doc)
Added on -2021-02-21
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Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1CONCLUSION ...............................................................................................................................3REFERENCES................................................................................................................................4
INTRODUCTIONManagement is the administrative practices which follow by the organization in order tofulfil their objectives. In the business, management required for each level which help to increasetheir efficiency as well as effectiveness work (Xu and Gursoy, 2015). It will further helps inachieving business goals & objectives that is maximising sale as well as profit margin. Managerhave authority or responsibility to build strategy and take decision in the favour of organization.They ensure that, use the various practices which help the business to increase their employeesperformance and customer satisfaction. In the given case study, working culture of Star hotel isvery poor which cause the high level of sick leave or poor attendance in the business. Generalmanager and head of the department both are under pressure because their financial earning istotally depend upon the performance of the hotel. So manager have to follow various workingpractices which meet with the guest's needs and satisfy them through proving quality services. MAIN BODYWays to improve management practicesThe work culture in London Hotels is negative due to authoritarian nature of employersand managers. Performance of the organisation is decreasing due to continuous increment in sickleaves and poor attendance. It is very important for the managers to fins such ways in which allthese issues can be dealt effectively as it can help to satisfy guests because their satisfaction levelis decreasing continuously. There are various strategies which could be used to improve workingpractices in The London Hotel and meet guest's needs by enhancing performance of hotel.Another reason of poor performance is high turnover of supervisory staff. In order to deal withall the negative situations following ways could be adopted by top level executives of TheLondon Hotels:Replacing leadership style with democratic leadership: Authoritarian leadership styleis followed in the hotel which results in decreased productivity of staff members. In order to dealwith all the challenges which are affecting the organisation it is very important for managers tochange the style of leadership. With the help of it good relations with employees can beestablished and their work quality can be enhanced (Jung and Yoon, 2015). They can adoptdemocratic style as it will provide opportunity to the workforce to take part in decision makingprocess which can increase their motivation level and productivity can be enhanced. Managers1
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