Organizational Behavior Report 2022

Running head: ORGANIZATIONAL BEHAVIOR
Organizational Behavior
Name of the Student
Name of the University
Author Note

1ORGANIZATIONAL BEHAVIOR
Introduction
I was working in an organization last year. It was a medium sized enterprise and
around 300 employees worked in the organization. The organization falls under the
telecommunication industry and deals with its clients directly in order to solve their issues.
The organization helps in effectively communicating with the customers and in turn delivers
high level of customer service. The organization focuses on teamwork and collaboration. The
organization provides network coverage to all the clients and focuses on the needs of the
customers in order to improve the customer base and in turn the revenue generation of the
company. The company operates in two countries and has partners in two other countries
around the globe. They provided international services to the local markets without the need
of much of investments. They also provide certain unique services to all the customers. They
started using newer technologies in order to keep up with the competitions in the market. The
mission of the company was to enrich the lives of the customers through unique power of
telephonic communication. The vision of the organization was to be the market leader in an
increasingly connected world. They aimed at expanding profitably in the growth markets
worldwide.
Problem
When I started to work there at first everything seemed to be fine. After a month or
two in the organization, I realized that a tension has started to grow among the employees. I
was a new employee and thus was not able to understand the root cause of this tension. After
a week’s time the reason became quite clear. A new manager was appointed to supervise the
work of the employees and guide them in them in the right direction. He was appointed to
manage the operations of the floor. Earlier, the work in the office was entirely based and

2ORGANIZATIONAL BEHAVIOR
depended on the leaders and their respective teams. For the last, few month the company’s
turnover started to recede slowly. The board of directors and the managers were unable to
understand the root cause of this. After much analysis they had understood that the main
reason for the decrease in production was due to leadership issues. The leaders were given
too much autonomy and the higher authority had decided to immediately change that for the
betterment of the company. The leaders usually managed the teams and reported directly to
the higher authority. Now, the entire scenario was about to change. The employees were not
enthusiastic about the entire situation as for them new leaders meant more complications. The
team leaders too, were not very pleased as they were asked to report to the floor manager as
well as the directors on a daily basis. When in the next week the new manager Sam had
arrived, he received a stunted welcome. Sam was an enthusiastic fellow and tried mingling
with all the employees freely. Sam has a very successful career till now. In the previous
company, Sam had shown outstanding performance in leading the teams that had different
compositions and dynamics. In order to get acquainted with the new workforce, he had called
for meetings on the very first day, where he had asked questions for collecting insights. This
had created problem for Sam. He decided to take matters into his own hands and called a
meeting where he placed many instructions as to how he wants the work to be executed and
finished, the goals and objectives each employee must target and how they should work in
order to reach there. He gave very clear instructions to all the employees that left no room for
improvisation. He assumed that this would help in increasing the productivity as the clear
goals with give them the correct direction. What he did not expect was the subsequent fall of
production at a drastic level along with sudden increase in the attrition rate of the employees
in the organization. In a week’s time, 25 employees had resigned and there were rumors of
more to follow their footsteps. The board of directors was worried and started contemplating
whether the decision to appoint Sam had been right. Due to his past record, the directors