Tour Operation Management

Tour Operation
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................2
1.1 Current and recent trends and developments on tour operator industry................................2
Covered in Leaflet........................................................................................................................2
M1. About LCB Tour Operator...................................................................................................2
Covered in Leaflet........................................................................................................................2
TASK 2............................................................................................................................................2
2.1 Assess the stages and timescales involved in developing holidays.......................................2
Covered in PPT............................................................................................................................2
2.2 Different methods of contracting in holiday plan..................................................................2
Covered in PPT............................................................................................................................2
2.3 Calculation of selling price holiday plan...............................................................................2
Covered in PPT............................................................................................................................2
TASK 3............................................................................................................................................2
3.1 Evaluation of planning decision taken for the design of selected brochure..........................2
3.2 Suitability of alternatives to a traditional brochure................................................................3
3.3 Different method of distribution to sell a holiday..................................................................4
TASK 4............................................................................................................................................5
4.1 Evaluation of strategic decisions made by different types of tour operators.........................5
4.2 Comparison of tactical decisions which could be taken by a selected tour operator in
different situations.......................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES ...............................................................................................................................8

INTRODUCTION
Tour operation management is a crucial element of hospitality industry. It is a dynamic
and service driven industry and needs deliver great products and high quality customer service.
To understand this concept company, LCB tour is being selected. The company has headquarter
in Malaysia. It plans the various domestic tours like Malaysia Island and Resort Island. The also
plans the international tours in various destinations like Japan, China and Vietnam etc. As main
focus of this report is to know impact of present and recent trends and development on the tour
operation sector of travel and tourism sectors. This assignment covers various topics like
understanding of tour operator industry within travel and tourism, the stages which involved in
creating holidays, brochures. Apart from this the methods of distribution used to sell holidays is
being discussed. And different types of strategic and tactical decision making for tour operators
has been explained.
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